Archived Post Void

Status
Not open for further replies.

Sanzano

GSTL
Joined
Jun 28, 2013
Messages
282
So I understand that normally the post void option is only available to Supervisors when they scan a receipt, but who else noticed that if you MANUALLY type in a receipt ID number you're actually available to Post Void it without a supervisor number on the screen where it asks for the VCD? Is this technically allowed does anyone know? I just thought it interesting that its available in one circumstance but not others. Anyway I've been using it for months in special situations every once in a while and never got in trouble for it.
 
Joined
Nov 16, 2011
Messages
1,203
I have certain service desk team members do that all the time so I don't have to go up there.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
3,508
Its been a while...but don't cashiers have post-void permissions for transaction errors up to a minute or so after the transaction.
 

StaticSun

Former Front-End Guru
Staff member
Administrator
Joined
Jun 12, 2011
Messages
2,033
Cashiers can fix-a-mistake, which essentially post-void.

You can do a manual post-void by typing in the receipt number. I used to let my seasoned service desk TMs know about it. Made my job easier.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,148
Cashiers can fix-a-mistake, which essentially post-void.

This. We can do Fix a Mistake > Wrong Payment, which is basically a post void, but it can only be done the same day at the same store. At my store, we do this for guests who forgot to bring their Red Card with them but come back later to save their 5%.
 
Status
Not open for further replies.
Top