Because of our PFresh remodel, our store leadership has been stressing the importance of freshness programs and had all of us retake the QMOS quiz. Which lead me to a question. The QMOS training seemed to imply that any sort of grocery item should be marked out in QMOS and not marked as defective. Yet, we're still taking dented cans and open grocery items up to guest service and putting them in the defective bin. Now, our defective bin has a label on it that said, "NO FROZEN, COLD, OR GROCERY ITEMS" but it seems to be that everyone I've asked said that I should take those items up there. What should we be doing with defective grocery products?