- Joined
- Nov 17, 2011
- Messages
- 817
At my store, we have ALWAYS been taught that if a coupon value is over the value of the item, we reduce the coupon amount. So if you have a coupon for $1.00 off an $0.97 item, we hit the manufacturer coupon and punch in $0.97, instead of scanning the coupon. Recently I was reading the Front End News for either this month or last, and it stated that we do NOT do this, that we should scan the coupon as we normally would, and that the other $0.03 of coupon would be applied to the rest of the transaction. We've had a LOT of guests complain about us doing that, and some have told us that Target will get the full value of the coupon back, so essentially we're making money off of the coupon and therefore scamming the guest. Do any other stores always adjust the coupon amount down? Which is correct?
Also, any fun stories about crazy coupon people?
Also, any fun stories about crazy coupon people?