question re coupon policy

Joined
Nov 17, 2011
Messages
817
#1
At my store, we have ALWAYS been taught that if a coupon value is over the value of the item, we reduce the coupon amount. So if you have a coupon for $1.00 off an $0.97 item, we hit the manufacturer coupon and punch in $0.97, instead of scanning the coupon. Recently I was reading the Front End News for either this month or last, and it stated that we do NOT do this, that we should scan the coupon as we normally would, and that the other $0.03 of coupon would be applied to the rest of the transaction. We've had a LOT of guests complain about us doing that, and some have told us that Target will get the full value of the coupon back, so essentially we're making money off of the coupon and therefore scamming the guest. Do any other stores always adjust the coupon amount down? Which is correct?

Also, any fun stories about crazy coupon people?
 
Joined
Jun 17, 2011
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696
#2
I have see stores adjust the price downwards but from what I know that is coupon fraud as the company are claiming the full amount back from the makers,I think the company is very sensitive about this as they always want to be seen to do the right thing.Target coupons can be adjusted downwards to match the price of the item if the coupon is for a larger amount.........as far as I know.
 
Joined
Jun 20, 2011
Messages
286
#3
I have see stores adjust the price downwards but from what I know that is coupon fraud as the company are claiming the full amount back from the makers,I think the company is very sensitive about this as they always want to be seen to do the right thing.Target coupons can be adjusted downwards to match the price of the item if the coupon is for a larger amount.........as far as I know.
Target's policy is to adjust the price of the coupon down to the price of the item. I highly doubt this is coupon fraud. I think its something Target would've checked into before they made it their policy.
 
Joined
Nov 10, 2011
Messages
68
#5
This isn't Target related, but my brother was telling me that him and his friend found this website where people can hack the system and make crazy discount coupons and they printed some off to try them and they actually worked. The ones he used were $50 off newly released video games at Walmart and they ended up spending less than $100 on $250 of video games. He said afterwards a bunch of managers were looking over the coupons in disbelief. I'm sure those hacker coupons won't last long.
 
Joined
Jun 10, 2011
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244
#7
The Nov. 2011 Front End News does give an update on coupon policy. It says that manufacturer coupons should not be adjusted downward by the cashier and that Target coupons would be automatically adjusted downward by the register if needed. If you want to read it for yourself, you can ask your GSTL for a copy or go onto workbench and look for the Front End News menu on the right hand side of the Front End section.
 
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#8
Thanks for that info Suzy,have not read that but it fits in with what I have experienced myself,I will read it when I get back in tomorrow.
 
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#10
:party:its been a while since I have visited the breakroom,I had forgotten how much good advice and info can be found here,glad to be back.thank you.
 

thee

Walmart CSM
Joined
Sep 4, 2011
Messages
25
#12
This isn't Target related, but my brother was telling me that him and his friend found this website where people can hack the system and make crazy discount coupons and they printed some off to try them and they actually worked. The ones he used were $50 off newly released video games at Walmart and they ended up spending less than $100 on $250 of video games. He said afterwards a bunch of managers were looking over the coupons in disbelief. I'm sure those hacker coupons won't last long.
Maybe it is wrong for me to be on the forums, (but I love reading about Target!) Anyway, I am a CSM at Walmart (I'm guessing I'm the equivalent to a GSTL, I supervise the Cashiers and respond to customer complaints, override the computer when price changes are too high, and the like.) At Walmart and we have seen some of those $50 off coupons for the video games and have stopped a plethora of them from being used. Our Home Office sends us emails real quick when fraudulent coupons start showing up.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
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17,893
#13
I remember when Lifestyle had to send out an alert for a bogus coupon for a glucose meter. It was for a "free" one up to $69. The guest would then turn around & return them the next day (getting the full refund), claiming "it was the wrong type".
 

thee

Walmart CSM
Joined
Sep 4, 2011
Messages
25
#14
I remember when Lifestyle had to send out an alert for a bogus coupon for a glucose meter. It was for a "free" one up to $69. The guest would then turn around & return them the next day (getting the full refund), claiming "it was the wrong type".
And then they wonder why the prices on products rise... We live with some Brilliant^ people.
 
Joined
Oct 30, 2011
Messages
33
#17
how many of the same coupon are guests allowed to use?

like if they are buying something worth $.70 and they have coupons for $.50 off. and they buy like 50 so its $35 but then goes down to $10 after the coupons?
 
Joined
Nov 20, 2011
Messages
71
#18
Some coupons say something along the lines of "Limit four like coupons" and if it does you should probably follow that. Otherwise there's not much that can be done unless your leads or the store wants to limit how much they are buying.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
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#19
Yeah, the coupons will say "limit one coupon per purchase" or something along those lines, but the register will not catch that. It will only catch coupons that don't match an item or items in the purchase.
 
Joined
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#20
one per purchase is not the same as one per transaction....
on the target coupons printed from the target website,it is written one per transaction on it ...so only one ...but some cashiers do not care,as long as it 's scans...
the one per purchase ,well it simply mean one per product purchased ,if they have 50 products in one transaction ,they can use 50 coupons ....
 

redeye58

Hasta Ba Rista, Baby!
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#22
The Nov. 2011 Front End News does give an update on coupon policy. It says that manufacturer coupons should not be adjusted downward by the cashier and that Target coupons would be automatically adjusted downward by the register if needed. If you want to read it for yourself, you can ask your GSTL for a copy or go onto workbench and look for the Front End News menu on the right hand side of the Front End section.
This is why they used to have us scan the manf coupon first followed by the Target coupon (if using both on a single item). That way we were still fully reimbursed. If it's just a manf coupon & it exceeds the purchase price, it doesn't seem right that T gets reimbursed for the full amt....but they keep changing it so much we just go with the flow any more.
 
Joined
Nov 20, 2011
Messages
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#23
Does that even work? Manufacturer coupons don't "attach" themselves to items the way that Target Coupons do (otherwise most of the BOGO coupons wouldn't be asking for the price all the time), so how would the Target Coupons know how much to adjust? It sounds like Front End News simply wants us to not adjust prices and give overage (which I don't agree with).
 

mrknownothing

purveyor of things
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#24
Does that even work? Manufacturer coupons don't "attach" themselves to items the way that Target Coupons do (otherwise most of the BOGO coupons wouldn't be asking for the price all the time), so how would the Target Coupons know how much to adjust? It sounds like Front End News simply wants us to not adjust prices and give overage (which I don't agree with).
If the right item is in a transaction, the register will quietly associate the manufacturer coupon with the item (that's why it doesn't prompt for every single item). It just doesn't show on the screen, so it's not as obvious as with a Target coupon. I disagree with the whole overage thing too - it's like they want us to lose their money.
 
Joined
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244
#25
This is why they used to have us scan the manf coupon first followed by the Target coupon (if using both on a single item). That way we were still fully reimbursed. If it's just a manf coupon & it exceeds the purchase price, it doesn't seem right that T gets reimbursed for the full amt....but they keep changing it so much we just go with the flow any more.
I'm guessing Target did this because they are sick of policing poorly structured manufacturer coupons.
 

redeye58

Hasta Ba Rista, Baby!
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#26
'Bout the only time I really scrutinize is when the coupon nazis head for one of my new cashiers. I just sidle up & watch, stepping in when it crosses the line.
 
Joined
Nov 10, 2011
Messages
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#27
I've had three extreme couponers during my three weeks at Target. One told me she was offered a chance to be on the show, but turned them down. My favorite was a lady who ended up getting 50 NYC nail polishes for free and said she was donating them to a battered woman's shelter.
 
Joined
Nov 2, 2011
Messages
40
#28
If the right item is in a transaction, the register will quietly associate the manufacturer coupon with the item (that's why it doesn't prompt for every single item). It just doesn't show on the screen, so it's not as obvious as with a Target coupon. I disagree with the whole overage thing too - it's like they want us to lose their money.
Target gets paid the full amount on the coupon plus a small handling fee. Read the fine print on the coupon and it will spell it out. So by giving the overage toward the rest of the purchase, Target is not taking a loss. They will get their money back, no worries.

Coupons are becoming fashionable so having a policy that is coupon friendly will attract more business. If we get all coupon nazi with our guests, they will simply go to Walmart rather than put up with the hassle.
 

mrknownothing

purveyor of things
Joined
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10,151
#29
...but some cashiers do not care,as long as it 's scans...
So my store (and presumably others) may have been hit big time by this yesterday. There was a coupon you could get through Facebook for a free $10 gift card with a purchase of $50 or more. The coupons were expiring yesterday, so we were getting a ton of them. The very smart seasonal cashier next to me noticed that something about those coupons didn't seem right after she had a guest do 12 different transactions with them, so I looked and it said limit one coupon per guest. Then I noticed (after doing at least 20 transactions involving the coupons) that it said that they could not be used to cover a purchase of gift cards (you had to have at least $50 worth of actual merchandise) and that the $50 could not be paid with promotional (free) gift cards. Despite these restrictions, the register still accepted the coupons. With the amount of cashiers that don't read coupons closely, guests have probably received thousands of dollars worth of fraudulent gift cards from each store. I told the GSA about this after I realized what the coupons said, and she was shocked. She later joked that we were all going to lose our jobs. The next time I got a guest with the coupon (with a gift card and no merchandise, go figure), I made sure to point out that it couldn't be used to cover a gift card, and he just walked away. As I was leaving, I saw the GSA talking to the STL and ETL-GE (presumably about the coupons), so I have this feeling we're all going to be "talked to" in the near future about reading the fine print on coupons.
 
Joined
Nov 10, 2011
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#31
So my store (and presumably others) may have been hit big time by this yesterday.
That's really interesting, especially the one per customer clause. I had a guest the other day who almost tried to physically assault the guest behind her because the guest in question split her order into two transactions to use two of those coupons and both orders did not equal $50 so she took time adding other merchandise and the guest behind her was getting annoyed because she had to pick up her son so I guess she sighed or something and the lady started yelling at her about how rude she was being and it turned into a situation that I was trying to diffuse and finally the guest just paid for one of her orders without the coupon and told me she was going to report me. :girl_sigh:
 

redeye58

Hasta Ba Rista, Baby!
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#32
If I'd been behind her, I'd have stuck BOTH those coupons up her NOSE & told her to blow it out the other end.
 
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Dec 11, 2011
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#34
As a GSA I can tell you that BP is to NEVER adjust any manufacturer coupons under any circumstances. Target is reimbursed for the full value whether the product is more than the coupon value or not. Adjusting the manf. coupon down and not giving overage is coupon fraud and can result in coaching or in some cases termination.
 
Joined
Jun 11, 2011
Messages
287
#35
I would just like to say I wish we could get a definitive coupon policy. One day you do this, the next day you're gonna get written up if you do it. Set the damn policy and make it stable and don't change it every week or don't take coupons. That simple.
 
Joined
Jun 27, 2011
Messages
429
#36
Corporate's coupon policy has never changed, unfortunately every single ETL-GE / GSTL likes to make up their own policy. If we could all just follow best practice it'd be all fine and dandy.
 
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Dec 11, 2011
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#37
Corporate's coupon policy has never changed, unfortunately every single ETL-GE / GSTL likes to make up their own policy. If we could all just follow best practice it'd be all fine and dandy.
This! At our store right now it's even worse right now because we haven't had a GSTL in almost a year so we just have four GSAs. Without one definitive person to have keeping everyone one the same page and a few power hungry GSAs who sabotage the other ones it's become a mess. I just follow best practice when it comes to everything up front and try to keep everyone else doing the same because at day's end that's what we are paid to do.
 
Joined
Dec 21, 2011
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#38
As a GSA I can tell you that BP is to NEVER adjust any manufacturer coupons under any circumstances. Target is reimbursed for the full value whether the product is more than the coupon value or not. Adjusting the manf. coupon down and not giving overage is coupon fraud and can result in coaching or in some cases termination.
I was instructed to adjust down. Everytime I've called the GSTL (we have more than one) to address a coupon issue, they adjusted down.

EDITED to say: I found this on Target's website...

Target stores coupon policy

manufacturer & Target coupons:
• Target accepts one Manufacturer Coupon and one Target Coupon for the same item (unless prohibited by either coupon).
• Item purchased must match the coupon description (brand, size, quantity, color, flavor, etc.).
• Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
 
Last edited:
Joined
Dec 21, 2011
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13
#39
Hmm.. but at the same time, the fine print on the coupons said something like, discount cannot exceed price of item.

What is our coupon policy? I thought it was 1 manufacturer plus 1 target per item, and only four copies of those (equaling 8) can be used on 4 of the exact same items.
 
Joined
Jun 17, 2011
Messages
456
#40
It really depends on the manuf coupons,the P&G ones,states only 4 alike coupons in one transction,the target ones state one per transaction,and guests will argue that they were able to print 2 ,therefore should be allowed to use them.
 
Joined
Jan 1, 2012
Messages
90
#42
This is correct. Target coupons will auto adjust themselves and manufacture coupons will prompt that there is no coupon in the transaction, n which case you would accept the coupon and key in the amount of the item. Just ensure that the coupon, both target and manufacture are for the correct item. Our policy states that we accept only 5 like coupons per guest per transaction per day. I believe this is because we have a lot of coupon fraud where a guest will purchase lets say crest whitening strips; coupon of $5 off, Olay beauty item; $5 off, Tide detergent; various $ off, etc..and they will return the item and receive the full amount back including the amount of the coupon. Recently we have had a lot of guests buy the Norcello razors that have like $30 off, $50 off, $10 off etc. One is a Norcello razor for $149.99, the coupon if I am not mistaken is for $30 off, which the guest will be paying only $119.99 for, when they return the item, they will be getting the full $149.99 BACK. Most of the items they are returning we have to defect out and it errks me every time because it's so time consuming. Funny thing is, only manufacture coupons do this, target coupons auto adjust when you return any item that had a coupon used with it. I think that they need to do the same for manufacture coupons. Although we do get reimbursed for them, only manufacture, we are still loosing a lot of money due to having to return the item and using the LP's. Is this coupon fraud an issue in any of your stores also? If so, what have your guys done to try and prevent this, if anything?



The Nov. 2011 Front End News does give an update on coupon policy. It says that manufacturer coupons should not be adjusted downward by the cashier and that Target coupons would be automatically adjusted downward by the register if needed. If you want to read it for yourself, you can ask your GSTL for a copy or go onto workbench and look for the Front End News menu on the right hand side of the Front End section.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,893
#43
It's been mentioned in earlier threads.
Because Target coupons can link up with the item (unless you have to enter it manually for some reason), it will state what the refund amt will be like it does with giftcard promos.
Because of the nebulous nature of manf coupons (& the fact that we're being reimbursed by a 3rd party vendor), we can't retain the coupon amt because it would be a form of double jeopardy - getting reimbursed by manf & keeping it even if the guest returns the item. The best you can do is to alert AP if you notice flagrant abuse from the same person repeatedly.
 
Joined
Aug 20, 2011
Messages
210
#44
This is correct. Target coupons will auto adjust themselves and manufacture coupons will prompt that there is no coupon in the transaction, n which case you would accept the coupon and key in the amount of the item. Just ensure that the coupon, both target and manufacture are for the correct item. Our policy states that we accept only 5 like coupons per guest per transaction per day. I believe this is because we have a lot of coupon fraud where a guest will purchase lets say crest whitening strips; coupon of $5 off, Olay beauty item; $5 off, Tide detergent; various $ off, etc..and they will return the item and receive the full amount back including the amount of the coupon. Recently we have had a lot of guests buy the Norcello razors that have like $30 off, $50 off, $10 off etc. One is a Norcello razor for $149.99, the coupon if I am not mistaken is for $30 off, which the guest will be paying only $119.99 for, when they return the item, they will be getting the full $149.99 BACK. Most of the items they are returning we have to defect out and it errks me every time because it's so time consuming. Funny thing is, only manufacture coupons do this, target coupons auto adjust when you return any item that had a coupon used with it. I think that they need to do the same for manufacture coupons. Although we do get reimbursed for them, only manufacture, we are still loosing a lot of money due to having to return the item and using the LP's. Is this coupon fraud an issue in any of your stores also? If so, what have your guys done to try and prevent this, if anything?
I can always tell when there's been a high-value manufacturer's coupon circulating (example Crest White strips), because I will suddenly get a bunch of people returning multiples of them that "lost their receipt, look it up on my card". Like I don't know what you are up to, give me a break! I asked our GSTL if we could do anything about this, because it DOES waste our time running them back to the floor or defecting them out. GSTL said there's not much we can do the way things stand right now. Looks like the manufacturers would get wise to this and find a way to stop this.
 
Joined
Jan 1, 2012
Messages
90
#45
Exactly. it sucks I know. I believe that two of our 'regulars' are working together though and are committing credit card fraud because they both have two different cards with the same name. They also came to return the same items, for the same amount. I partnered with my ETL-AP and printed out the transactions on InsidePOS. Not sure where it went from there.


I can always tell when there's been a high-value manufacturer's coupon circulating (example Crest White strips), because I will suddenly get a bunch of people returning multiples of them that "lost their receipt, look it up on my card". Like I don't know what you are up to, give me a break! I asked our GSTL if we could do anything about this, because it DOES waste our time running them back to the floor or defecting them out. GSTL said there's not much we can do the way things stand right now. Looks like the manufacturers would get wise to this and find a way to stop this.
 
Joined
Apr 23, 2012
Messages
89
#46
happened to me today there is cupons for bogo on panteene shampoos the coupons are for up to 6 and some change and the shampoos ring i think 2 something to 3 something. then they have coupons for razors buy any venus or gillete razor and get one free up to 11 and some change well when you scan the coupon it takes 11 off the razors and most of the razors are only 6 bucks my gstl had me adjust the price of the coupon to 6 for the razor. the guest came back and returned them and wanted the coupon back which we said we cant.

had another lady with razors today and same thing i told her the coupon wont scan ohh then i dont want them sorry they are fruaders i wish the manufactures would change it so they would get back what they paid not what the coupon was
 
OP
OP
E
Joined
Nov 17, 2011
Messages
817
#49
My GSA (now a TL for another department) threw a fit when she saw me adjusting down coupons. So go figure.
Well your GSA was wrong; it's in our coupon policy that we will adjust manufacturers' coupons to not exceed the price of the item. Unless they've changed the policy yet again.
 
Joined
May 29, 2012
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7,388
#50
My GSA (now a TL for another department) threw a fit when she saw me adjusting down coupons. So go figure.
Well your GSA was wrong; it's in our coupon policy that we will adjust manufacturers' coupons to not exceed the price of the item. Unless they've changed the policy yet again.
No it hasn't changed....her theory was that she would rather have the guest get more off and have the coupon attached to the product than adjust it down. I once pointed out that some of them weren't attaching anyway because it came up with the item not found screen, so when I overrode it, it wasn't attached anyway. She said I was wrong, and to let the register take off whatever it wanted.
 
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