Archived Reading guest comments?

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antivibe

Salesfloor TL
Joined
Nov 2, 2012
Messages
417
How do I pull up the guest comments up on the computer? Our people rarely update the printout by the time clock, but I've read
a few funny ones that I wasn't able to completely read, since they were printed incorrectly.

Can a regular TM access this? Also aren't they supposed to cross-off a TMs name if they are mentioned in a comment? We
have a printout posted by the time clock and one of the entries says, "Service call?? TM name: TOM. - gave me a weird stare after I asked for a plastic bag for my milk"
 
Joined
Dec 11, 2011
Messages
1,483
I've read em on my performance before. Home page. Not sure if it was all of em because there's usually only about 1 or 2 per week.
 
Joined
Nov 16, 2011
Messages
1,203
I don't think they give them to the stores anymore. I was curious about it the other day because ours hadn't been posted in forever and they aren't there anymore. I think once they updated the scores they took away the option for stores to see the comments.
 

StaticSun

Former Front-End Guru
Staff member
Administrator
Joined
Jun 12, 2011
Messages
2,032
It's a report in MyPerformance.
 

Electronics Man

Electronics Team Member
Joined
Jun 14, 2011
Messages
335
I hate the new "Vibe Score" system. Not only can I NOT see the guest survey comments, there is no longer a breakdown as to WHY a score is the way it is. I used to be able to go into the old system and have it give me a breakdown for Electronics on percentages for "time took to approach a guest" and "Items in stock". Now it just gives a vague % amazed score, so we are scrambling to try and figure out the why behind the score.
 
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