Archived Same complaint again

[Delidude]

I think I only come on here to rant about hours at my store. Work in the deli and there is the team lead, food assistant, 4 team members. Only getting 26 hours a week. Here's the thing 1 team member is usually in bakery, the food assistant works Starbucks/Produce, another is new. So we have the same amount of team members as last season, but they've cut 6-8 hours from the regular team members. Myself and one other.
Have you guys get the crunch this season? I know they are now doing the in store shipping thing. Why does corporate expect us(employees) to suffer for some new thing they want to try? I also heard at least at my store that sales were bad for black Thursday/Friday. I know I answered my own question/rant, but how are other superstores dealing with it?

 

[Kartman]

Be glad you are getting 26!

 

[TTGOz]

My schedule next week got time crunched. I had Saturady off until I took a shift.. no way am I gonna accept 17 hours with bills to pay lol.

I'm a SuperT as well and it's been a shit show. I think it's a little better now, but when I'm out doing Carts and the backroom has all my carts + customers have my carts I barely have carts in and I can't do it with only me out doing Carts. it sucks, last Sunday was the absolute worse with carts. Sundays are usually bad anyways but last Sunday was a brand new horror.

 

[HRZone]

Corporate is putting the squeeze on, if you arent making sales (some of these expectations are ridiculous) you lose hours. It sucks. I recommend to everyone I can to cross train so you can keep your hours up. Only our cashiers are getting close to 40 right now.

 

[H2Owned]

Yeah and please don't think all your hours are going to ship from store.... some of my team members just got cut from 30 to 12 to 15 in Ship from store

 

[Panda13]

They complain about sales yet have cut hours so there is no one to drive sales like they ask, or those that are on sales floor are doing back up or SFS

 

[Hardlinesmaster]

We cut hours

 

[SFSFun]

SFS does not take hours away from the rest of the store. It is a completely separate process that gets their hours allocated based on order forecasts.

In fact, SFS actually INCREASES sales and therefore has the potential to help the store beat the sales goals and add more hours.

 

[Dc26]

Hahaha! You sound like you work at corporate It takes hours away from the floor because they give stores the wrong forecast and then we have to pull everyone from the floor to cover SFS because someone at corporate can't get the forecast and what they actually send to the stores right. It did make my store hit our sales goal for Black Friday though.

 

[BigEyedPhish]

Be cross trained.

I am Signing Specialist in my store (Which is guaranteed 28 hours), but have been Flow (This more than anything else because there are call offs (important ones) it seems every day, C&S Push, Hardlines-Sales Floor, and Sales Planners, Backroom (Early Morning). etc.. And this is all within a week. This actually got me approved overtime last week $$$.

I get scheduled 40 hours a week because I can be seen as a Jack of all Trades.

Not only this but I make my entire Flow team Starbucks coffee every morning (It is actually just for me, but they can have the leftovers #Alpha)

 

[SFSFun]

Hahaha! You sound like you work at corporate It takes hours away from the floor because they give stores the wrong forecast and then we have to pull everyone from the floor to cover SFS because someone at corporate can't get the forecast and what they actually send to the stores right. It did make my store hit our sales goal for Black Friday though.

The OP was talking about hours being cut, not being pulled to other workcenters.

The period between Thanksgiving and Christmas is an outlier when it comes to SFS, just like it it for the rest of the store. 11 months out of the year it runs very smoothly and earns more than enough in sales to justify the ~90 hours per week it needs.

 

[Dc26]

Thanks for the input-I understood what they said, which is why I didn't just say it cuts hours. I grasp the concept of it giving more sales and hours to the stores (Again, I pointed out that it helped my store reach out sales goal, demonstrating said understanding of the concept). It most likely cut hours from the distribution centers since the stores took on part of their workload. Also, ASANTS, and some stores are extremely stingy with hours and will cut hours from other workcenters to cover a bad forecast and/or heavy workload or just to meet payroll, forcing other areas to become more efficient or start failing and getting behind.

 

[Rock Lobster]

Just to be clear, payroll is determined by many things. Every single store leadership team will try and spend every hour that the store is allocated (or as physically close as possible) because there is no incentive to under spending. If my store gets 5500 total hours, I want to spend 5499 if possible.

There are many reasons for this. First, obviously my life is easier. I get no incentives for spending 5000 vs 5499. Second, it keeps my productivity $ steady. What this means is that when payroll is calculated next year, they will see I needed that much payroll to run the store, so I am likely to get that high of an amount again.

Where stores feel an "hour crunch" year over year is when staffing gets really bad and stores muscle their processes for extended periods of time. If you do a few weeks in December on only 5000 hours a piece and were allocated 5500 for a few years in a row (because your store doesn't have the TMs to take the hours), then your payroll allocation decreases the next year. It sucks and is ass backwards, but its what happens.

 

[DoWork]

Just to be clear, payroll is determined by many things. Every single store leadership team will try and spend every hour that the store is allocated (or as physically close as possible) because there is no incentive to under spending. If my store gets 5500 total hours, I want to spend 5499 if possible.

There are many reasons for this. First, obviously my life is easier. I get no incentives for spending 5000 vs 5499. Second, it keeps my productivity $ steady. What this means is that when payroll is calculated next year, they will see I needed that much payroll to run the store, so I am likely to get that high of an amount again.

Where stores feel an "hour crunch" year over year is when staffing gets really bad and stores muscle their processes for extended periods of time. If you do a few weeks in December on only 5000 hours a piece and were allocated 5500 for a few years in a row (because your store doesn't have the TMs to take the hours), then your payroll allocation decreases the next year. It sucks and is ass backwards, but its what happens.

I always enjoy your posts. It gives me the courage to believe that not all ETL's are like what most of us experience at our stores.

 

[Dc26]

I wish that was how every STL looked at it, but ASANTS, and as part of the leadership team, I get a firsthand look at it not happening that way at my store. You learn to be extremely efficient and very strategic with your team members. It's a lot of fun

 

[HRZone]

SFS does not take hours away from the rest of the store. It is a completely separate process that gets their hours allocated based on order forecasts.

In fact, SFS actually INCREASES sales and therefore has the potential to help the store beat the sales goals and add more hours.

Yeah we barely missed sales on Thanksgiving then FAs pushed over the top.

 

[Ringwraith917]

1. Get trained in as many work centers as you can.
2. Open your availability as much as you can.
3. Do a good job.
4. Encourage your fellow TMs to quit (subtly). Or get them fired. There are only so many hours to go around, fewer TMs means more hours for you.

 

[Kartman]

Make your team leaders WANT to have you on their shift.