Selling Redcards as a cashier?

Joined
Oct 30, 2011
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#1
So i have worked 3 days and each day scheduled i was assigned a trainer to be with me. But the 2nd and 3rd day i was basically on my own except when i called the GSTL for help with a couple things like using WIC checks (which is a bit of a pain BTW).

But i never saw my trainer sell a red card to anyone. I hear cashier offering to guests all the time, and when prompted on the monitor i offer to the guest also, but they all usually say no.

My question is what is the best way to offer the redcard to a guest and what exactly do you do when they want to get one? I understand that i scan the little pamphlet i have and then they have to press a few buttons on the card machine they use to pay and then i would just try to follow along the monitor or else call the GSTL if i get stuck.

I had one couple who seemed interested in the debit card but didnt have a check with them so i told them they can bring the check next time and sign up for it. I feel bad because i think i should have given them more information about it but i dont really know everything about it yet, i do not even have one yet.

Also how many redcards do you sell on average during a 4 hour shift? or an 8 hour shift? I have had 2 4 hours and one 8 hour and havent sold one yet.
 
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#2
also on an unrelated not, on my training schedule for the next time i go in there is a note that says "turn in warning plan". The W in warning is a little messy it might be Larning or barning or Uarning haha. but i am pretty sure it says warning, anyone know what this is?
 

pzychopopgroove

cyberpunk//my little pony
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#3
I offer not only when my register prompts, but say when a guests total hits a certain amount (on a good day, $50, if I am having a bad day, I wait till the register PROMPTS me) I will ask the guest if he/she would like to apply for our target card... with this spiel...

"Would you like to open up one of our target cards and save 5% on all future purchases at target?"

If said guest says no, I say this...

"I know that you said no, but just to bring it to your attention we also have a target DEBIT (be sure to put EXTRA emphasis on DEBIT!! YOU WILL GET REDCARDS!) card that hooks up to your existing checking account, minus interest rates comparable to mafia loansharks"

^-that line alone has gotten me 7 in the last 8 weeks.
 

pzychopopgroove

cyberpunk//my little pony
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#4
also on an unrelated not, on my training schedule for the next time i go in there is a note that says "turn in warning plan". The W in warning is a little messy it might be Larning or barning or Uarning haha. but i am pretty sure it says warning, anyone know what this is?
I am pretty sure whoever wrote that might have been thinking two things at once. Sure it is meant to say Learning Plan.
 

pzychopopgroove

cyberpunk//my little pony
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#5
How I learned to get redcards... when I was new, I just asked the seasoned cashiers or the GSA's/GSTL's what their tips were... Trust me. If you cashier, you WILL benefit from asking the seasoned front end workers on their tips. They know what they are up to!
 

pzychopopgroove

cyberpunk//my little pony
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#6
As for actually getting guests to sign up for red card apps, it is... rather hit and miss. I have gone MONTHS without having ANY guest at all sign up, then out of nowhere ill have multiples in a day... I went 10 weeks without having a guest go for a red card app..... then my next shift.... the entire store got 5 red card apps (the whole day, I work at a super... that's just f*cking SAD) and 3 of them were from me alone. and I wasn't even scheduled to cashier (I was a cart attendant that night lol)
 
OP
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#7
I am pretty sure whoever wrote that might have been thinking two things at once. Sure it is meant to say Learning Plan.
Oh yeah you are right i can make out learning plan i guess although it is pretty messy. I am still not sure what i have to do for this i dont think i was given a learning plan to fill out.
 

pzychopopgroove

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#8
Oh yeah you are right i can make out learning plan i guess although it is pretty messy. I am still not sure what i have to do for this i dont think i was given a learning plan to fill out.
Ask the GSA/GSTL who is working your next cashier shift after you clock into work. I am sure they might know what you are talking about.
 

pzychopopgroove

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#9
I gather from your OP you are definently fresh meat to the grinder. You have most certainly had a learning plan filled out, not necessarily GIVEN to you. Hence me saying you talk to the GSTL next shift you work. :)
 
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#10
Always ask for redcards, even when unprompted. Sounds like you need to read to the cashier book again. Also, don't forget to take all the quizzes too. Your trainer or Gstl has your learning plan. Remember you are the last person the guest sees & talks too. Ask them to fill out the survey too.
 

buliSBI

Former Team Member
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#11
Its learning plan. You will have to get with your GSTL and they will go over all your core duties for your position. It is Target's way for you to formally acknowledge that you know your duties and expectations, and received proper training in the process.

Make sure you go through it, and bring up any questions. If you just sign it without reading it, and you do something you didn't know, they can coach and write you up on the smallest things.

For the red cards:
Learn some of the benefits. And point them out especially to the guests with big purchases.
-5% off purchases when the card is used.
-Make payments at the store.
-Pharmacy Rewards
-Target will donate 1% of all your purchases to a school of the guests choice
-Credit and debit options.
 
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#12
ok cool. and if they decide to purchase the card am i able to give it to them right then and there or do they get it in the mail?
 
Joined
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#15
I like to open up with "Have you heard about our 5% rewards program?" I got that one from our STL actually. It provokes conversation, and may get them interested before they realize your just another cashier trying to push your stores credit card.
 

pzychopopgroove

cyberpunk//my little pony
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#17
I like to open up with "Have you heard about our 5% rewards program?" I got that one from our STL actually. It provokes conversation, and may get them interested before they realize your just another cashier trying to push your stores credit card.
If you don't mind I'm going to borrow this? :)
 

redeye58

Hasta Ba Rista, Baby!
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#18
If they're approved on the spot, they'll have a temp slip to scan until their permanent card comes in the mail.
If it "requires further processing", they can't get the 5% off today but it doesn't automatically mean they're declined. Sometimes there's been an address change or divorce, etc & further checking is required.

Remember the big 4:
5% off every time you shop
1% goes to the school (public or private)
pharmacy rewards net you an extra 5% for a day's shopping
choice of credit or debit cards.
 

redeye58

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#21
Only super Targets are set up to accept WIC because they are classified as full-grocery. Other Targets are not & are prohibited from accepting WIC because it would violate a non-competition agreement with 'regular' grocery stores.
Your store should accept any other of your state's foodstamp programs, however.
 
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#25
Only super Targets are set up to accept WIC because they are classified as full-grocery. Other Targets are not & are prohibited from accepting WIC because it would violate a non-competition agreement with 'regular' grocery stores.
Your store should accept any other of your state's foodstamp programs, however.
Awesome, thanks for that piece of knowledge! I had no idea that any Targets accepted WIC. Now I understand it's just Super Targets. Yes, my store does accept food stamps with no problem though. :)
 
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#26
Only super Targets are set up to accept WIC because they are classified as full-grocery. Other Targets are not & are prohibited from accepting WIC because it would violate a non-competition agreement with 'regular' grocery stores.
Your store should accept any other of your state's foodstamp programs, however.
My target accept WIC. we have grocery, but it isnt that big and i didnt think we were a super T. does having grocery automatically make it a super T? Also i look on store search and when it tells me where the nearest Super target is it is not showing my target but one further away. Or maybe its just california always accepts WIC
 

redeye58

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#27
Having groceries doesn't automatically make you a super T. Supers have full-sized produce/deli/bakery/dry pantry sections as opposed to a few aisles of food.
It may be allowed if there aren't any grocery stores near your store or if there is a waiver to the "non-compete" clause in your state.
 

redeye58

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#30
Are there a lot of grocery stores around your store? Is there a strong groc chain in your area?
That can determine whether the "non-compete" clause is applied or not.
 

FrontEndKnowItAll

Former PFresh Assistant
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#31
All I know is that WIC sucks!!!

I work at a Super that accepts it and you get yelled at cuz you don't carry a 18oz size of canned veggies only 16oz and they have to go under the allotment... really its not like your even paying for the food, who cares about 2oz of green beans.

I work at a PFresh that doesn't accept WIC and I just get yelled at cuz we don't take em. I just really wanted to drag them to the front door and have them tell me what they see across the street... "Uhhhh, a grocery store?", "Thats right, and guess what.. They take WIC, so go be their problem!"
 
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#32
Yeah i guess my store isnt a super T but we accept them, and there is a safeway less than a mile away from our store so that seems close enough. Im not sure why we accept WIC but we do and i already know its a pain!

My score always goes down when someone uses WIC because i can only scan the 3 items at a time on their check, then i have to write the price down and put it through the slow check machine, and they always use about 5 WIC checks all in once!
 

redeye58

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#33
All I know is that WIC sucks!!!

I work at a Super that accepts it and you get yelled at cuz you don't carry a 18oz size of canned veggies only 16oz and they have to go under the allotment... really its not like your even paying for the food, who cares about 2oz of green beans.

I work at a PFresh that doesn't accept WIC and I just get yelled at cuz we don't take em. I just really wanted to drag them to the front door and have them tell me what they see across the street... "Uhhhh, a grocery store?", "Thats right, and guess what.. They take WIC, so go be their problem!"
This^
My BFF works at a super & she absolutely loathes WIC because of this very thing. She says the people are always rude & angry that they can't circumvent the system. Hey, it's free food.
 

commiecorvus

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#34
The thing about WIC and food stamps is that when you are living that close to the bone you are trying to get as much out of them as you can.
When I was hit by a car I had to go on State aid and it was a real challenge to feed four people;
We looked for every way to make our money go as far as it could.
However we were always polite to the cashiers and staff (they will help you find the best deals if you are nice to them).
 

pzychopopgroove

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#35
Hardly anyone with WIC seems to be coming through my super anymore.. I miss it actually. Am I weird in the sense that I *liked* processing WIC transactions?
 

FrontEndKnowItAll

Former PFresh Assistant
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#36
The thing about WIC and food stamps is that when you are living that close to the bone you are trying to get as much out of them as you can.
When I was hit by a car I had to go on State aid and it was a real challenge to feed four people;
We looked for every way to make our money go as far as it could.
However we were always polite to the cashiers and staff (they will help you find the best deals if you are nice to them).
I don't mean to sound like I don't like or don't approve of the system... It just irritates me when they are rude to us!!! Plus there was this one guy at a grocery store that I worked at that would pull up in his new Mercedes and buy lobster with food stamps... as far as he goes I would think that if he can afford a $50,000 car that he could afford his own groceries!! Once again not to take a blow at the people who actually need the support!
 

pzychopopgroove

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#37
I don't mean to sound like I don't like or don't approve of the system... It just irritates me when they are rude to us!!! Plus there was this one guy at a grocery store that I worked at that would pull up in his new Mercedes and buy lobster with food stamps... as far as he goes I would think that if he can afford a $50,000 car that he could afford his own groceries!! Once again not to take a blow at the people who actually need the support!
Some people have figured out a way to cheat the system. That person sounds like one of them. I got them almost all the time at my grocery store job (thank god I was a bagger then. If I ever cashiered there, everyone here would have heard about the resulting incident on the news.)
 

redeye58

Hasta Ba Rista, Baby!
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#38
There's quite a few TMs at our store who are on foodstamps.
Most are pretty savvy about checking the clearance endcaps & using coupons to squeak by. One of our market guys is great about spreading the word on any good deals.
 
Joined
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#39
If you don't mind I'm going to borrow this? :)
Go right ahead! I dont even use it, im one of those lazy cashiers who decline it soon as the prompt pops up.
EDIT: Well, at times anyways. Some days i will bust out 3-4 redcards(some days my store doesnt get a single one) and other days I will get discouraged and just give up. It just depends on the mood
 
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#40
I like to open up with "Have you heard about our 5% rewards program?" I got that one from our STL actually. It provokes conversation, and may get them interested before they realize your just another cashier trying to push your stores credit card.
Gtc to fly, red, cats & bull!
 
Last edited:
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#41
Sometimes it's just being in the right place at the right time! Other times it's dependent on how you ask. There's a big difference between "Do you want to open a Target credit card" and "Would you like to save 5% today and every day by opening a Target Redcard?". If you explain the debit card a lot of people who balk at the idea of a credit card will sign up. Knowing the benefits of the cards also helps! I also am sure to tell the guest that they can stop by the service desk on the way out of the store and pay off what they just charged, and can leave without owing anything.
 

commiecorvus

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#42
I don't work register but whenever I use my debit card I always say something about how great it is to save money every time I shop just for the guest behind me.
I've seen a couple of people apply after I did that.
 

buliSBI

Former Team Member
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#43
If you notice that the guest is making a large purchase (ex. $50 or more), especially on big-ticket items (TVs, game systems), push the 5% savings benefit a little bit more. And tell them exactly how much they will save.

If you are prompted on just a soda or on TP, then just simply ask to meet your requirement.
 
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#44
My method would be to ask if they were shopping with the redcard. I can sort of feel it out on their responses how aggressively I can push it from there, if they have no idea what it is I will give a nice little spiel on the benefits, if they seem interested I mention it takes less than 3 minutes. Sometimes they say they will think about it, thats where I tell them they won't say 5% on this purchase if its a larger purchase $100+ My personal method, then again I can be fairly pushy and have learned when I need to stop, of course it's about finding what works best for you.
 

pzychopopgroove

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#45
There's quite a few TMs at our store who are on foodstamps.
Most are pretty savvy about checking the clearance endcaps & using coupons to squeak by. One of our market guys is great about spreading the word on any good deals.
Those TM's are the ones that tell me when there are deals on Mt Dew!
 

pzychopopgroove

cyberpunk//my little pony
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#46
Go right ahead! I dont even use it, im one of those lazy cashiers who decline it soon as the prompt pops up.
EDIT: Well, at times anyways. Some days i will bust out 3-4 redcards(some days my store doesnt get a single one) and other days I will get discouraged and just give up. It just depends on the mood
I'm that exact same way. But some days I just can't help *asking* for guests to apply..
 
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#47
It depends on the guest, too. If you can a redcard in less than 2 minutes, that can be the key to get it. I & gstl have system for actiOn plan for that. It works most of the time, our record was 5 redcards in 45 minutes, with me coming from sf. Gstl & I would a double team for redcard, & go from there. Partner with the gstl or frontend to help hit the numbers. Electronics, you better ask everytime you ring guests up! I do it on trees!
 
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#48
I've always thought that Target calling their debit card, a "redcard" is a mistake. I don't cashier, but as a guest, this would work on me.

"Would you like to open a Target Red card debit card and save $$ today and 5% on every purchase for life?"
 

mrknownothing

purveyor of things
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#49
I don't mean to sound like I don't like or don't approve of the system... It just irritates me when they are rude to us!!! Plus there was this one guy at a grocery store that I worked at that would pull up in his new Mercedes and buy lobster with food stamps... as far as he goes I would think that if he can afford a $50,000 car that he could afford his own groceries!! Once again not to take a blow at the people who actually need the support!
This. Also, can you use your TM discount with food stamps? One of our new cashiers asked me yesterday and I wasn't sure what to tell her.

Go right ahead! I dont even use it, im one of those lazy cashiers who decline it soon as the prompt pops up.
EDIT: Well, at times anyways. Some days i will bust out 3-4 redcards(some days my store doesnt get a single one) and other days I will get discouraged and just give up. It just depends on the mood
Warning: GSTL/GSAs do not like it when you skip prompts. I got coached once for skipping a Red Card prompt, and to this day, one of our GSAs doesn't believe me when I tell her I got a Red Card. Of course, after the coaching, I went for months without a Red Card (go figure), and I just started getting them again recently.
 
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#50
Use the right message for the guest. If I have a guest that is using a stack of coupons, I will say you know you saved quite a bit and you could save 5% more everytime you shop here. If a guest is using their own debit, I will say did you know that we have a debit card that works with your bank and ours will save you 5% every single shopping trip. A guest that is shopping with school age children, talk about TCOE. Let them know that they can log onto Target.com and see how much Target has donated to their school.If it is a guest with groceries I will say you know you can save 5% off your grocery bill each week. If they seem the least bit interested I will quickly add that it works with their bank,and the card is only good at Target stores. Alot of guests will say they don't need another card to keep track of and thats when I tell them the transactions show right on their regular checking statement. It really is all about the delivery.
 
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