paidtosmile
Former Team Leader
- Joined
- May 19, 2013
- Messages
- 744
Does anybody else get infuriated by how guests react towards the subject of giftcards at guest service?
Whether it's a no-receipt return, a return on a check payment, or really anything; whenever a gift card or store credit is mentioned as a form of reimbursement, the guests immediately act like we just verbally assulted them.
Like I had this one old guy who came in to return a coffee maker... His wife sent him, and it was obvious he was blindly completing an assigned task and wasn't invested in it at all.. Had the receipt and everything. He said it was too complicated of a machine so I asked him "I can just give you a giftcard if you're gonna go pick out a new one?" and he said "yeah that works." So instead of cash back I gave him a giftcard for 40something. He left and everything was good.
about 2 minutes later, his wife struts in through the doors, walks over, SLAMS the giftcard on the counter, and says "I actually need this in cash." Having dealt with her husband the first time, I had no idea what she was talking about and just said "sorry but we can't convert giftcards to cash"
She then told me that her husband was JUST in here and that she wanted cash instead of a giftcard. Super b**chy and patronizing, but I went with it and told her I can fix it since he was JUST in, I just need the receipt to do it. She put her hand on her hip, whipped her hair up, nostrils flaring, said "He was just F*CKING in here and I need this in cash, you need to just do it." So I dropped the nice/wholesome facade and repeated myself very clearly and firmly "I understand that, and since he was literally just in here I can go back and change it to cash, but I just need the receipt in order to do so. That's the only way we can physically do it." It had literally been two minutes so her husband was obviously right out in the car with the receipt.
She rolled her eyes, said "this is why I don't f*cking shop here. I just wanted the god damn cash back and you screwed that up." She was staring to leave and I finished with "I'm not sure what was said between you too, but your husband DID say that a giftcard was okay when I asked him."
Like you really would not think a giftcard was a big deal. Target is a general merchandise store, just put the credit towards some toilet paper or soap or milk or the essentials that you're going to buy anyways. It's literally the equivalent of money.
/end rant
Whether it's a no-receipt return, a return on a check payment, or really anything; whenever a gift card or store credit is mentioned as a form of reimbursement, the guests immediately act like we just verbally assulted them.
Like I had this one old guy who came in to return a coffee maker... His wife sent him, and it was obvious he was blindly completing an assigned task and wasn't invested in it at all.. Had the receipt and everything. He said it was too complicated of a machine so I asked him "I can just give you a giftcard if you're gonna go pick out a new one?" and he said "yeah that works." So instead of cash back I gave him a giftcard for 40something. He left and everything was good.
about 2 minutes later, his wife struts in through the doors, walks over, SLAMS the giftcard on the counter, and says "I actually need this in cash." Having dealt with her husband the first time, I had no idea what she was talking about and just said "sorry but we can't convert giftcards to cash"
She then told me that her husband was JUST in here and that she wanted cash instead of a giftcard. Super b**chy and patronizing, but I went with it and told her I can fix it since he was JUST in, I just need the receipt to do it. She put her hand on her hip, whipped her hair up, nostrils flaring, said "He was just F*CKING in here and I need this in cash, you need to just do it." So I dropped the nice/wholesome facade and repeated myself very clearly and firmly "I understand that, and since he was literally just in here I can go back and change it to cash, but I just need the receipt in order to do so. That's the only way we can physically do it." It had literally been two minutes so her husband was obviously right out in the car with the receipt.
She rolled her eyes, said "this is why I don't f*cking shop here. I just wanted the god damn cash back and you screwed that up." She was staring to leave and I finished with "I'm not sure what was said between you too, but your husband DID say that a giftcard was okay when I asked him."
Like you really would not think a giftcard was a big deal. Target is a general merchandise store, just put the credit towards some toilet paper or soap or milk or the essentials that you're going to buy anyways. It's literally the equivalent of money.
/end rant