SFS Label Printer Troubleshoot

[isthatathing]

Hi! I have a shipping label printer that has a red network indicator light. I've already gone through the guides on workbench. I've called CSC 3 times. My ticket number is still open and waiting in Verizon apparently. Does anyone have a trick or anything to get my printer connected to the network again?

I have checked connection, restarted, unplugged and re-plugged, reset network.

 

[Hardlinesmaster]

Could be a black box thing.
@MrT or @seasonaldude, please assist.

 

[MrT]

Ive only had that issue once and unplugging it completely for about 10 minutes and plugging it back in worked for me. If you've called 3 times im surprised they havent just sent a new printer.

 

[seasonaldude]

Sorry, my store doesn't have SFS so I have no idea.

 

[isthatathing]

Ive only had that issue once and unplugging it completely for about 10 minutes and plugging it back in worked for me. If you've called 3 times im surprised they havent just sent a new printer.

Exactly! When I looked through the trouble-shooting guides it DID say they would send a replacement if it couldn't be repaired in a day. CSC didn't even mention that. Thanks for the reply!