so i work at a two story target store with drive up and starbucks on two separate levels on opposite sides of the store. we’ve had drive up starbucks since november.
it hasn’t been AWFUL awful, BUT it has been pretty rough. we’re responsible for running downstairs and across the stores for our orders. lots of times we walkie for someone to please bring it up, but it’s mostly ignored. there’s some weekends and busy days where starbucks doesn’t even start making the order until many minutes after the guest has already arrived. during the holidays, we had guests waiting 20+ minutes for Starbucks orders because either we were too busy to run down or Starbucks didn’t have it ready. a lot of guests learned not to do it because of that, but with the holiday craziness over they’ve started again. our Starbucks guests still wait much longer than regular drive ups.
another major issue is no warning starbucks orders. i swear almost all of our orders are 3 minutes or less for starbucks OR some ridiculous no location order that is sitting for 20+ minutes made only to drop off. we have had multiple guests shop in the store and leave out the OPU entrance and immediately do a no warning starbucks drive up, which we assume was because the actual Starbucks line was long.
the bags for starbucks orders are a little flimsy as well, which i don’t imagine being a problem for stores with OPU and Starbucks close to each other, but since we have to run down the escalator and across the entire store, we’ve had quite a few spills and remade drinks. it’s also hard to take out big grocery/ OPU orders with Starbucks without spilling the drink a little (… we usually give it out anyway lol)
starbucks also complains that they don’t always hear the starbucks alert, so i wish something would pop on the register to alert them rather than solely relying on the device. when guests complain about drinks, we’re told to send them down to starbucks, but obviously most guests aren’t happy to hear that, so we have had issues where we’re running between drive up and starbucks because guests want their drinks remade, which is so frustrating for in a rush.
sorry for the long post. i just have so many thoughts and feelings about starbucks drive ups especially knowing returns are right around the corner at my location as well.