SilentCrow
Store Director
- Joined
- Sep 6, 2014
- Messages
- 551
Bumping this thread because I think the store visit culture of Target is completely toxic to store operations. A couple thoughts.
A) The red carpet treatment hurts more than it helps. Our new gvp was supposed to visit our store on any one of three dates. We spent so much payroll to zone and get ready for her visit. Oh wait she's not coming anymore? Enjoy the bare grid on Friday and Saturday because we overspent to impress on a visit that didn't even happen.
B) visits are so well announced or sister stores warn each other when a higher up is near so that they always see a dolled up store rather than the one we actually work in day in and day out.
C) many etls and tls use visits to try to promote. So they take credit for stuff they didn't do or lie and say everything's great rather than try to address store problems.
D) the store visit recaps are by far the worst. Rather than a dtl giving a recommendation Stls have to write what their store can do better and send it out to other stores. They always come up with unrealistic expectations. The newest ones from my stores visit today was " our beauty team member needs their breaks covered" by who? The non existent othet person in hardlines who is already covering electronics. Oh we need an expert in "home decor" for our project 62 launch. Wait? You want a home innovation expert for free? And you aren't going to offer any financial incentive. FOH...
My final pet peeve is how they try to make you as a team member feel responsible for visits. Come on guys we want a good report on our visit? Why? I'm not getting a raise. Most dtls don't even acknowledge team members other than a brief hello.
What's funny is when we have visits now some of the folks are genuinely kind to me not because I'm so special but because I don't feel compelled to kiss their @$$. I say hi, and keep working. Yeah hrbp I know you want to shoot the s#t but I have to process payroll.
So stupid they send these emails demanding better guest service when many of them skipped even working in the store. Our pmtbp was never a pmt. Hrbp was never a Etl HR. Like seriously?
Amen to this. It's absolutely out of hand. I was always under the impression that pretending everything is great specifically for a visit doesn't make sense. Why would they give you any help when everything looks perfect when they show up. Meanwhile on a normal day it's hell on Earth.