Long time electronics team member here, and someone who actively enjoys their job at that.
We're what? 8? 6? Months into the Mobile Plus changes now and I have to say that getting rid of marketsource in our store has significantly improved our lives and the guests lives.
For anyone fearing this coming your way, don't. You have to embrace what it is, and what it allows you to do. You have to have the mindset to allow new changes to come your way and realize that your leadership (SHOULD) be helping make the changes in the transition. From a conferance call I can say that I heard some leaders didn't understand how to allow their team members to get the work done and it came down to a simple thing of hiring a few extra team members in the department to split some of the owrkload on a busy day.
Tips:
Target provides almost no training on this, the training that is offered is almost entirely useless. To the point that our store does NOT allow new team members to take the exams as they seem to be quite dated. (The poa screens don't even exist anymore and the training dates back to the Iphone 5?)...so ask some questions from the current mobile members when you can, get to understand how their promotions work...and if you see this type of thing coming your way attempt to ask your Marketsource team member some questions because Procedure is almost absolutely not something given as training.
Take some time with guests (For those that sell consumer cellular). Fully set up their phones for them, and make sure you get them all logged in. I personally make them (if they are buying a smart phone) set up their own google/apple accounts. Some would say they don't have time for this and do it for them (I'm looking at you marketsource) but the problem becomes later down the line that they don't know any of their info cause someone set it up for them. Some of my elderly guests are quite savvy and know to write it down for them later, or I help them and do that as well.
Make sure EVERYTHING works before they leave. If you think this is taking up your time now, what happens when that guest has to come back 2 or 3 times because of your mistake?
Breathe! You can't always get everything done for the day because of mobile guests, and that's okay. If your leaders don't understand it, they should, and maybe you should explain it to them.
In conclusion I'd just like to say again that we are so much better off. We are able to bring a certain level of care that our old marketsource employees could not. Now I understand some might say they don't have bad ones (or aren't bad ones) but really I've had nothing but issues...and us being there from open to close allows us to ALWAYS be available for the guests instead of having to wait those few hours after open, and then when they decide to take two....three...five? lunches.
Your guests will appreciate you, and maybe I'm just like an old dog that likes being patted on the head every now and then but to some of these guests we are the best thing that has ever happened to them. We make their day, we help them through their problems, and their grattitude has been nothing but a simple joy to me.
Still...the angriest electronics worker there is though.
We're what? 8? 6? Months into the Mobile Plus changes now and I have to say that getting rid of marketsource in our store has significantly improved our lives and the guests lives.
For anyone fearing this coming your way, don't. You have to embrace what it is, and what it allows you to do. You have to have the mindset to allow new changes to come your way and realize that your leadership (SHOULD) be helping make the changes in the transition. From a conferance call I can say that I heard some leaders didn't understand how to allow their team members to get the work done and it came down to a simple thing of hiring a few extra team members in the department to split some of the owrkload on a busy day.
Tips:
Target provides almost no training on this, the training that is offered is almost entirely useless. To the point that our store does NOT allow new team members to take the exams as they seem to be quite dated. (The poa screens don't even exist anymore and the training dates back to the Iphone 5?)...so ask some questions from the current mobile members when you can, get to understand how their promotions work...and if you see this type of thing coming your way attempt to ask your Marketsource team member some questions because Procedure is almost absolutely not something given as training.
Take some time with guests (For those that sell consumer cellular). Fully set up their phones for them, and make sure you get them all logged in. I personally make them (if they are buying a smart phone) set up their own google/apple accounts. Some would say they don't have time for this and do it for them (I'm looking at you marketsource) but the problem becomes later down the line that they don't know any of their info cause someone set it up for them. Some of my elderly guests are quite savvy and know to write it down for them later, or I help them and do that as well.
Make sure EVERYTHING works before they leave. If you think this is taking up your time now, what happens when that guest has to come back 2 or 3 times because of your mistake?
Breathe! You can't always get everything done for the day because of mobile guests, and that's okay. If your leaders don't understand it, they should, and maybe you should explain it to them.
In conclusion I'd just like to say again that we are so much better off. We are able to bring a certain level of care that our old marketsource employees could not. Now I understand some might say they don't have bad ones (or aren't bad ones) but really I've had nothing but issues...and us being there from open to close allows us to ALWAYS be available for the guests instead of having to wait those few hours after open, and then when they decide to take two....three...five? lunches.
Your guests will appreciate you, and maybe I'm just like an old dog that likes being patted on the head every now and then but to some of these guests we are the best thing that has ever happened to them. We make their day, we help them through their problems, and their grattitude has been nothing but a simple joy to me.
Still...the angriest electronics worker there is though.