- Joined
- Dec 22, 2011
- Messages
- 29
My first two weeks working as a cashier, I encountered a seemingly pleasant woman who was just buying a case of water and some paper towels. Easy purchase right?
WRONG!!!
The guest I rang up before her had purchased milk, so my conveyor belt had a bit of condensation on it, which is usually not an issue. Except with this women. She was thoroughly convinced her water was leaking.
And guess what?
It was MY FAULT!
So I signal to my lovely GSA who is nothing but nice and funny, and ask him to have G block call me.
I wait for five minutes.
No call.
The women is now on a tirade, yelling at me, telling me I'm a "Terrible employee", that this is "Terrible customer service", That they "Never should've hired me", etc, etc, etc...
I have always had this issue with people yelling at me, it always makes me cry and I have absolutely no idea why!
So I'm standing in my register, trying REALLY hard not to cry as she continues to yell at me, waiting on this call that never comes.
I look up at the women and smile, apologize and ask my supervisor to call G block again.
The guests behind her are giving me a sympathetic look and patiently waiting as I'm being yelled at by this women.
After another five minutes, I look over at my supervisor who sees the women yelling at me, and mouths "I'm sorry".
Another five minutes goes by when the CART ATTENDANT (AKA: my hero) sees what's happening, runs to my register and asks what he can do. I hand him the water and still trying not to cry, I tell him I need another one of these.
So the cart attendant runs off and gets it for me.
The woman continues yelling at me and demeaning me, up until the cart attendant returns with the water. At this point she looks at him and says "Thank you! You were a big help! Unlike HER." And gives me a nasty look.
I just hand her her receipt, smile and tell her to have a 'nice day'.
The rest of the guests in my lane who had watched the whole incident than begin telling me "how sorry they are that I had to endure that" and that I "didn't deserve it".
I was honestly just glad it was over. =P
WRONG!!!
The guest I rang up before her had purchased milk, so my conveyor belt had a bit of condensation on it, which is usually not an issue. Except with this women. She was thoroughly convinced her water was leaking.
And guess what?
It was MY FAULT!
So I signal to my lovely GSA who is nothing but nice and funny, and ask him to have G block call me.
I wait for five minutes.
No call.
The women is now on a tirade, yelling at me, telling me I'm a "Terrible employee", that this is "Terrible customer service", That they "Never should've hired me", etc, etc, etc...
I have always had this issue with people yelling at me, it always makes me cry and I have absolutely no idea why!
So I'm standing in my register, trying REALLY hard not to cry as she continues to yell at me, waiting on this call that never comes.
I look up at the women and smile, apologize and ask my supervisor to call G block again.
The guests behind her are giving me a sympathetic look and patiently waiting as I'm being yelled at by this women.
After another five minutes, I look over at my supervisor who sees the women yelling at me, and mouths "I'm sorry".
Another five minutes goes by when the CART ATTENDANT (AKA: my hero) sees what's happening, runs to my register and asks what he can do. I hand him the water and still trying not to cry, I tell him I need another one of these.
So the cart attendant runs off and gets it for me.
The woman continues yelling at me and demeaning me, up until the cart attendant returns with the water. At this point she looks at him and says "Thank you! You were a big help! Unlike HER." And gives me a nasty look.
I just hand her her receipt, smile and tell her to have a 'nice day'.
The rest of the guests in my lane who had watched the whole incident than begin telling me "how sorry they are that I had to endure that" and that I "didn't deserve it".
I was honestly just glad it was over. =P
