To that one guest

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#2
Had a guest today walk up to me yesterday and ask if I was an officer from the local police department where my store is located... I was like "Uhhh, No I'm just security sir."

I mean usually little kids walk by and say "Mommy mommy! Look a policeman!" But really... a full grown adult? lol whatever!!!
 
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396
#7
Redeye, that's like the saying you can't see the forrest for the trees. When stocking when I can't find the location it is often on a higher or lower shelf where I'm looking.
 

Guest Attendant

Former Target Team Member
Joined
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Messages
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#10
I went in to check out the latest remodeling and I was in mens and this guy said "Is this the only fitting room they have in this freaken place" I felt like saying. Do you see what is going on in here? Do you see the new walls where the old fitting room was and the tarp? Yes it sucks that there is only one mens and one womans fitting room but thats all they can do for now. They could have had more but blame the designer of Target stores in the 1980s for making sales floor space so small.
 
Joined
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Messages
22
#11
A question that I get quite often that for whatever reason gets me so heated is "Do you work here?"

No, I love wearing a red shirt and khaki pants (when the AC never works) with a nametag that says Target on it for the hell of it. I started just looking down at my nametag and then just reply "yes" to make them feel stupid.
 

GangulonCyst

You want more hours?
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#12
A question that I get quite often that for whatever reason gets me so heated is "Do you work here?"

No, I love wearing a red shirt and khaki pants (when the AC never works) with a nametag that says Target on it for the hell of it. I started just looking down at my nametag and then just reply "yes" to make them feel stupid.
I like to answer that question with "Sometimes" or "Not Usually". It makes them think for a second.
 

lovecats

Free At Last!
Joined
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#14
I had a guest come thru my line this morning. Made the comment that he usually didn't shop at Tgt because he didn't like their position on deversity. I'm not really sure what he was talking about. Then he asked me if I liked working at Tgt. It was kind of a strange conversation. :confused:
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
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Messages
336
#15
I had a guest come thru my line this morning. Made the comment that he usually didn't shop at Tgt because he didn't like their position on deversity. I'm not really sure what he was talking about. Then he asked me if I liked working at Tgt. It was kind of a strange conversation. :confused:
He was talking about Minnesota Forward... a Big Business group that Target donated money to who then funneled money into Governor Tim Pawlenty's (R, MN) campaign. Pawlenty has ties to anti-gay organizations.

Seems like a rather dotted line to anti-gay politics! If you ask me Target was probably looking at the proposed tax breaks on large corporations that Pawlenty was promissing... thats just my instinct that target wants to keep its money in their bank and not Uncle Sam's!
 
B

Barcode

Guest
#16
He was talking about Minnesota Forward... a Big Business group that Target donated money to who then funneled money into Governor Tim Pawlenty's (R, MN) campaign. Pawlenty has ties to anti-gay organizations.

Seems like a rather dotted line to anti-gay politics! If you ask me Target was probably looking at the proposed tax breaks on large corporations that Pawlenty was promissing... thats just my instinct that target wants to keep its money in their bank and not Uncle Sam's!
It was actually Tom Emmer :)

But yeah, people totally blew it out of proportion since Minnesota Forward is actually a bi-partisan political action group. Yes most of the money went to Tom Emmer, but Republicans have been traditionally been supportive of low taxes, which is why Target did it.
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
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Messages
336
#17
It was actually Tom Emmer :)

But yeah, people totally blew it out of proportion since Minnesota Forward is actually a bi-partisan political action group. Yes most of the money went to Tom Emmer, but Republicans have been traditionally been supportive of low taxes, which is why Target did it.
Oops, my bad... :D
 

lovecats

Free At Last!
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#18
I kind of felt that's what he meant. I almost asked him but he left before I could. It's strange because about 20% of our team members are gay including our gstl.
 
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redeye58

Hasta Ba Rista, Baby!
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#19
It's finally died down in our area. Once in a while, some nit-wit will sanctimoniously remind us but we just ignore them now.
 
Joined
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#20
It drives me crazy when...

I'm on register and shut off my light to go home or on break/lunch (which we have to do on time so as not to go into compliance or screw up the rest of the break schedule) and guests walk up as I'm finishing my last transaction. I politely inform them I'm closed after my current guest, apologize and try to let them know of a nearby register with little-to-no wait. 9 times out of 10 the guests I've turned down get very huffy/pissy and make negative remarks about how they have to wait in line. I'm sorry but it's not my fault you failed to notice my light was turned off when there are 4 or 5 other registers with their lights turned on.

When working Guest Service and guests come up and place their return on the counter and just stares at me. I'm no mind reader to know what the issue is or what the guest wants to do. This is the conversation I find myself having more often than not,

Myself - Is this a return?
Guest - Yes.
Myself - Do you have a receipt?
Guest - No.
Myself - Did you purchase this on a credit card or with a check?
Guest - No.
Myself - Was it a gift?
Guest - Yes (or no.)

It drives me crazy that I have to drag it out of them. Don't just throw your stuff on the counter and say nothing and expect me to know what your situation is. I have to take care of sometimes a hundred guests per GS shift. I've seen everything... I can't automatically know what you want or need to do. It could be anything.

I could rant all day but this post itself is long enough for now.
 
Joined
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140
#21
I have no idea as to what's going on, pricing-wise. All I do is ring you up and get you to pay.

Please don't get all huffy and upset at ME because, spot-forbid, I didn't realise an item wasn't ringing up on sale or whatever other thing you wish to get on my case for.

I still try to be as nice and polite to you as possible as I try to figure out the problem, so please stop treating me like I'm evil and against you and sabotaging you so you have to pay us as much as possible! >:(
 
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#22
I have no idea as to what's going on, pricing-wise. All I do is ring you up and get you to pay.

Please don't get all huffy and upset at ME because, spot-forbid, I didn't realise an item wasn't ringing up on sale or whatever other thing you wish to get on my case for.

I still try to be as nice and polite to you as possible as I try to figure out the problem, so please stop treating me like I'm evil and against you and sabotaging you so you have to pay us as much as possible! >:(
I remember one time when I was backing up on a register a guest got all wound up because I didn't notice there was one of those coupons that they sometimes stick on products. As if it is my job to inspect the item, lady you're supposed to give the coupons to me.
 

mrknownothing

purveyor of things
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#23
I will never understand why people who say that they hate Target still shop there. I once had a guest who was buying a whole bunch of expensive clothes, and during the transaction, she kept talking about how much she hates Target. I struggled to resist the urge to ask her why she was there buying $350 worth of clothes if she hates the store so much.
 
Joined
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Messages
396
#24
It drives me crazy when...

I'm on register and shut off my light to go home or on break/lunch (which we have to do on time so as not to go into compliance or screw up the rest of the break schedule) and guests walk up as I'm finishing my last transaction. I politely inform them I'm closed after my current guest, apologize and try to let them know of a nearby register with little-to-no wait. 9 times out of 10 the guests I've turned down get very huffy/pissy and make negative remarks about how they have to wait in line. I'm sorry but it's not my fault you failed to notice my light was turned off when there are 4 or 5 other registers with their lights turned on.
When I worked for another retail company MANY years ago our head cashier (similar to our GSTLs) would stand at the end of our line when we were shutting down and would politely tell customers we were closing and ask them to chose another register. It's amazing how you can turn off your light and they don't notice that. All they see is your line is the shortest.
 

redeye58

Hasta Ba Rista, Baby!
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#25
I hate when guests storm over to the service desk & snap that the cashier "rang up the wrong price". Lady, we just scan & bag. we *don't enter the wrong price*. If it comes up asking for a price, we're gonna call over a GSTL to scan it any way &, likely as not, it MIGHT be on clearance.
Can't stand people who get in line after I've shut my light off &, when I tell other guests that I'm closed, they look up from their iphone ("i" stands for "I'm so self absorbed") & ask "Oh? You're light was on when I got in line."
No it wasn't, you ditz.
 
Joined
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Messages
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#26
I hate when guests storm over to the service desk & snap that the cashier "rang up the wrong price". Lady, we just scan & bag. we *don't enter the wrong price*.

THIS! "She charged me for 2 of them." Sorry it accidentally double scanned.
"She charged me $5 when it's supposed to be $3." No, the system did. Did you see the cashier manually enter the price? Cannot stand it.
 
Joined
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Messages
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#27
I will never understand why people who say that they hate Target still shop there. I once had a guest who was buying a whole bunch of expensive clothes, and during the transaction, she kept talking about how much she hates Target. I struggled to resist the urge to ask her why she was there buying $350 worth of clothes if she hates the store so much.
Lol. Recently I had some woman getting a LOT of stuff, and throughout the transaction all she would say is, "omg you guys are SO expensive! expect more, pay more is more like it! other places are faaaaaaaar cheaper" etc.

My TL was nearby and overheard her and came over, and was like, "Oh really? Which places do you think are cheaper than us? :D WalMart?"

Her: YES! WalMart has waaaay better prices."
TL: Oh, so you price-check each and every item between us and other stores?"
Her: OF COURSE!!!!

blah blah blah.

I'm surprised my TL didn't try to promote the redCard, but that's another mention altogether. :C

Sorry to of hijacked your comment, it's just... yeah.

Throughout the whole transaction all I was thinking was, "Okay... if we're so horrible and expensive, then why are you buying all this stuff?"
I hate when guests storm over to the service desk & snap that the cashier "rang up the wrong price". Lady, we just scan & bag. we *don't enter the wrong price*. If it comes up asking for a price, we're gonna call over a GSTL to scan it any way &, likely as not, it MIGHT be on clearance.
Can't stand people who get in line after I've shut my light off &, when I tell other guests that I'm closed, they look up from their iphone ("i" stands for "I'm so self absorbed") & ask "Oh? You're light was on when I got in line."
No it wasn't, you ditz.
I hate the people on phones in general, and they are on it from the beginning of the transaction and throughout. Those people normally take FOREVER because they're too absorbed in their convo and I'm standing there going (My poor score ;3; Bye-bye 100% G...)

---

Oh, and the people who are "Teaching" theri kids how to pay for items. THEY TAKE FOREVERRR.
And the change people. ("Oh, wait! I think I have exact change ~~~~")
Or the people who are never prepared to pay in general. Don't know about you, but I try to have my wallet at the ready whenever I check-out.
Cripes I could go on and on.
 
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Mr Quickart

Cart Magician turned GSTL
Joined
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Messages
177
#28
Whenever I cashier my personal policy is "If you don't talk to me, I won't talk to you." It seems like when I say hi to people who are on the the phone I just get an evil look. I gave up and started only telling them their total if they are on the phone.
 
Joined
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Messages
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#29
Whenever I cashier my personal policy is "If you don't talk to me, I won't talk to you." It seems like when I say hi to people who are on the the phone I just get an evil look. I gave up and started only telling them their total if they are on the phone.

I do the same. I used to try and engage with them a little but would just get ignored and it's extremely frustrating. So I've gone by the same policy... if you don't talk to me, I'm not talking to you.
 
Joined
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Messages
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#30
Lol. Recently I had some woman getting a LOT of stuff, and throughout the transaction all she would say is, "omg you guys are SO expensive! expect more, pay more is more like it! other places are faaaaaaaar cheaper" etc.

My TL was nearby and overheard her and came over, and was like, "Oh really? Which places do you think are cheaper than us? :D WalMart?"

Her: YES! WalMart has waaaay better prices."
TL: Oh, so you price-check each and every item between us and other stores?"
Her: OF COURSE!!!!

blah blah blah.

I'm surprised my TL didn't try to promote the redCard, but that's another mention altogether. :C

Sorry to of hijacked your comment, it's just... yeah.

Throughout the whole transaction all I was thinking was, "Okay... if we're so horrible and expensive, then why are you buying all this stuff?"

I hate the people on phones in general, and they are on it from the beginning of the transaction and throughout. Those people normally take FOREVER because they're too absorbed in their convo and I'm standing there going (My poor score ;3; Bye-bye 100% G...)

---

Oh, and the people who are "Teaching" theri kids how to pay for items. THEY TAKE FOREVERRR.
And the change people. ("Oh, wait! I think I have exact change ~~~~")
Or the people who are never prepared to pay in general. Don't know about you, but I try to have my wallet at the ready whenever I check-out.
Cripes I could go on and on.
I get what you mean. If it's cheaper go to Wal-Mart.... That's what I do!!! Lol. Target doesn't pay me enough to shop here so I do go where the prices are lower. They're still lower even tho I get a discoutnt at Target lol!!!
 
Joined
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Messages
10
#31
Whenever I cashier my personal policy is "If you don't talk to me, I won't talk to you." It seems like when I say hi to people who are on the the phone I just get an evil look. I gave up and started only telling them their total if they are on the phone.
I give them a hello, how are you? If they ignore me, I don't say anything else except their total. Many times, they hang up by then and try to chat. I give them silence in return so they get it.
 

redeye58

Hasta Ba Rista, Baby!
Joined
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17,893
#32
aaaaaaaand the ones that were on the phone during the whole trans are the ones that come back & complain about *mistakes* on their receipts.
Maybe if you'd paid attention during the trans, you'd have caught it BEFORE leaving & no, I can't fix it over the phone for you. That's what caused your problem in the first place.
 

lovecats

Free At Last!
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#33
I give them a hello, how are you? If they ignore me, I don't say anything else except their total. Many times, they hang up by then and try to chat. I give them silence in return so they get it.
One of our former cashiers (she quit for another job) told me about a woman who walked up talking on her cell. The cashier told her hello. Guest ignored her. Cashier finished ringing her up and told her the total. Guest just ran her card. So the cashier instead of telling her goodby just kinda waved at her. Woman walks a few steps away, turns, and says to the cashier, "You're not very friendly, are you?" and walked away (still talking on her cell). The cashier and the next guest both just stood there with their mouths hanging open.
 
B

Barcode

Guest
#34
One of our former cashiers (she quit for another job) told me about a woman who walked up talking on her cell. The cashier told her hello. Guest ignored her. Cashier finished ringing her up and told her the total. Guest just ran her card. So the cashier instead of telling her goodby just kinda waved at her. Woman walks a few steps away, turns, and says to the cashier, "You're not very friendly, are you?" and walked away (still talking on her cell). The cashier and the next guest both just stood there with their mouths hanging open.
Thats great :D:D:D
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#35
It drives me crazy when...

I'm on register and shut off my light to go home or on break/lunch (which we have to do on time so as not to go into compliance or screw up the rest of the break schedule) and guests walk up as I'm finishing my last transaction. I politely inform them I'm closed after my current guest, apologize and try to let them know of a nearby register with little-to-no wait. 9 times out of 10 the guests I've turned down get very huffy/pissy and make negative remarks about how they have to wait in line. I'm sorry but it's not my fault you failed to notice my light was turned off when there are 4 or 5 other registers with their lights turned on.
This. I was cashiering one time and a guy yelled at me because I "refused" to serve him. The GSTL told him that I needed to go to my lunch and the guest still threw a fit

"What do you mean you are closed. You have a customer right there. I'm a paying customer god damn it!"

and yes he did say that. I have a pretty good memory. Hell I remember how my interview went back in 2009 for Target.

I hate when guests storm over to the service desk & snap that the cashier "rang up the wrong price". Lady, we just scan & bag. we *don't enter the wrong price*. If it comes up asking for a price, we're gonna call over a GSTL to scan it any way &, likely as not, it MIGHT be on clearance.
Can't stand people who get in line after I've shut my light off &, when I tell other guests that I'm closed, they look up from their iphone ("i" stands for "I'm so self absorbed") & ask "Oh? You're light was on when I got in line."
No it wasn't, you ditz.
Yeah. Its not like the old days when you manually entered the information,

One of our former cashiers (she quit for another job) told me about a woman who walked up talking on her cell. The cashier told her hello. Guest ignored her. Cashier finished ringing her up and told her the total. Guest just ran her card. So the cashier instead of telling her goodby just kinda waved at her. Woman walks a few steps away, turns, and says to the cashier, "You're not very friendly, are you?" and walked away (still talking on her cell). The cashier and the next guest both just stood there with their mouths hanging open.
Classic! :cool:
 

MrMrIce

Cart Attendant
Joined
Jun 11, 2011
Messages
325
#36
I had a guest yell at my for ringing up an item that came out as $4.99 and she said it was $4.49 on the shelf.

Normally I would be like, ok it's only .50 cents, I'll just change it, but this person was very rude and no one was in my line so I turned off my light and called for the GSTL.

Guest was angry saying how the customer is always right and that the price should get changed, normally even my GSTL would just OK the change but I guess she felt the same as me with the way the guest was acting so we double check, and what would you have guess, the guest was wrong. Guest even had the nerve to say we were reading the shelf wrong and she didn't want the item no more.

Another one was a lady trying to use a coupon on a item. She hands me the coupon and I look at it and the item and clearly see they don't match. The brand name matchs but the item itself wasn't so I told her it didn't match. She became upset and raised her voice saying other cashiers accept it, I kindly tell her that other cashiers aren't doing their job right then. She says just scan it and see if it accepts it, so I tell her that's not how it works. If the brand name matches, the coupon will be accepted by the register because it doesn't know any better, but we can't accept it.
So she just grabs her things says she is going to go to another lane, she does and I tell the cashier to double check the coupons, she doesn't and accepts it -.-
Lady walks out the store giving me a dirty look.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,893
#37
Karma is a b!tch in red stiletto heels...
I'm sure she felt real smug getting her .55 cents for her item. She probably made it home & discovered she got the wrong color/scent/flavor/size.
But, hey, she showed you, huh?
 
Joined
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Messages
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#38
I had a guest yell at my for ringing up an item that came out as $4.99 and she said it was $4.49 on the shelf.

Normally I would be like, ok it's only .50 cents, I'll just change it, but this person was very rude and no one was in my line so I turned off my light and called for the GSTL.

Guest was angry saying how the customer is always right and that the price should get changed, normally even my GSTL would just OK the change but I guess she felt the same as me with the way the guest was acting so we double check, and what would you have guess, the guest was wrong. Guest even had the nerve to say we were reading the shelf wrong and she didn't want the item no more.
I'm just in hardlines, so you wouldn't think I would notice the same people who come through the lines trying to argue prices. But there is this one lady who does. She will argue quite a few prices. Not to the point where it's obviously wrong, but small amounts. Normally I'd just change it because I hate calling for price checks (and hate getting them). But for this one I called the GSTL over after being ripped off by her in the past. Proved the lady wrong.

My favorites are the people who argue about clearance prices. "The sign said 30% off!" Yeah, the sign also said "price as marked." the price is literally on the item. And I don't even know of a function on the register to take a certain amount off.
 
OP
OP
Hardlinesmaster
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25,280
#39
It is done under price change on register. Enter the % amt & hit enter key. Most of the complainers avoid me on backup register, because they know I will say no, almost every time. Or turn off my light & walk back to the product location with the guest & asking what you were saying it was?
 

FrontEndKnowItAll

Former PFresh Assistant
Joined
Jun 15, 2011
Messages
336
#40
It is done under price change on register. Enter the % amt & hit enter key. Most of the complainers avoid me on backup register, because they know I will say no, almost every time. Or turn off my light & walk back to the product location with the guest & asking what you were saying it was?
One of the reasons I miss my ULV store... can't get away with walking away from the lanes like that at our AA
 
Joined
Jun 20, 2011
Messages
286
#42
It drives me crazy when...

I'm on register and shut off my light to go home or on break/lunch (which we have to do on time so as not to go into compliance or screw up the rest of the break schedule) and guests walk up as I'm finishing my last transaction. I politely inform them I'm closed after my current guest, apologize and try to let them know of a nearby register with little-to-no wait. 9 times out of 10 the guests I've turned down get very huffy/pissy and make negative remarks about how they have to wait in line. I'm sorry but it's not my fault you failed to notice my light was turned off when there are 4 or 5 other registers with their lights turned on.
Ugh. I had this happen to me yesterday. I was directing a guest to a different line b/c I was trying to get a salesfloor TM off lane (apparently, he didn't see the light off and me sprawled awkwardly trying to block on the lane as much as possible trying to make it immediately evident it was closed). He was on his last transaction. I redirected him to a line that had a guest that had about 5 items.

He said, "Last time I was here the nice girl took me even though she was about to leave."

I responded, "Huh...that was nice of her. I still need you to move over here".

I'll add that the way he said it was in a very smart a** tone. Seriously. We have one person on the salesfloor right now and she is on back-up. Therefore, I will get her off lane, even if it means you waiting an extra 30 seconds. Sorry!
 
Joined
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Messages
36
#43
I can't stand when guests complain about having to wait 5 minutes in line (or a few longer, depending.) They're the same guests that complain we rang up their merchandise too fast for them to catch any pricing errors or that we process transactions too fast and don't interact with them enough.

You can't have it speedy and slow at the same time folks!
 

lovecats

Free At Last!
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#44
About a year ago during the lunch rush we had some pretty long lines with backup. There was a lady in my line that actually called our operater to complain. Said she was a regular Tgt shopper and shouldn't have to wait so long! Right, we'll let you go right to the head of the line:rolleyes: cause the others who are so patiently waiting but you do. When she did get to my register she just left her overflowing cart and walked out making a sarcastic statement as she did.
 

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
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#45
Walking down an aisle...
*merchandise...
...merchandise...
...merchandise...
... *sigh* Starbucks cup...
merchandise...
...Pizza Hut box...
...end of aisle*
 

redeye58

Hasta Ba Rista, Baby!
Joined
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Messages
17,893
#47
I had a handbasket in my hand, going along the lanes picking up all the strays decorating our endcaps & came up alongside a lady who was plopping more items on the endcap as she was unloading her cart.
me: I'll take those for you.
her: I don't want 'em.
me: yes ma'am, I'll take care of them. Your cashier also has a bin for anything you don't want.
her: Yeah, I don't want 'em....
me: *sigh inwardly*
 
Joined
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Messages
140
#48
Dear m'am,
You're a prime example of why cashiers might loathe couponers.
I hope I never have to deal with you again.

& Other m'am:
If you don't want to sign up for a RedCard, then fine.
But I would appreciate it if you didn't go talking loudly about how we "purposefully" charge everyone without a card 5% more.
Do you go into Ralphs or Albertsons or any place with a rewards card with OBVIOUS "members only" prices and spew such stuff?
Gosh.
 
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ZoningMaster

Electronics For Life
Joined
Jun 14, 2011
Messages
23
#49
Walking down an aisle...
*merchandise...
...merchandise...
...merchandise...
... *sigh* Starbucks cup...
merchandise...
...Pizza Hut box...
...end of aisle*
I think I found about 5 different cups all from food avenue and about 3 pizza boxes when I closed tonight. I thought there was a pizza party in electronics.
 
B

Barcode

Guest
#50
Walking down an aisle...
*merchandise...
...merchandise...
...merchandise...
... *sigh* Starbucks cup...
merchandise...
...Pizza Hut box...
...end of aisle*
Empty cart
Empty cart
Starbucks cups
empty cart
popcorn and pizza hut + other half eaten food
empty cart
sample cups + napkins
empty cart
MORE SAMPLE CUPS + napkins
empty cart
etc.
etc.


:D:D Seems like a lot of people were never brought up to use the almighty trash can. Kinda funny too considering each sample station has a trash can, and we have them at the front end as well as the store exterior on entrance+exit.

On a second note, I did a sales floor shift the other week and when we were doing our nightly zone, I was appalled at the number of starbucks beverages that I found mixed in with merchandise. Freaking slobs....
 
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