Oh, kinda like veteran tm's who walk in the fixture room and ask where to put away 9" hooks?
Same place they have always been, right inside the door.
Look to your left, now look down, no, no, the 3rd box over, no, that has 12" pegs, the one next to it. NO, on the right.
Yes, those really are 9". Yes, I am sure. See the hook that is zip tied to the front of the box, match it up to the one in your left hand...no thats your right.
Don't even get me started on the blank stares when they can't tell a row of 3' shelves from a row of 4'.
Think I'm joking? Wish I was.
Our guests are actually pretty smart.
It's like you're walking around my brain sometimes. Just YESTERDAY:
Plano TM: "There aren't any 9" peg hooks."
Me: (First, I wonder why they bring this up to me since...well...last I checked but peghooks aren't signs, but yes, okay, larger scope....) "Well we just sorted every peghook in the fixture room and there were 2 whole grey bins of them. If there aren't any in there the only other place is "x". Otherwise bring me your planogram so I can get the part number and how many you need for your set and I will order some for the store." [x=typical fixture dump zone where they most recently dumped BTS fixtures that came down and were never put away]
TM never brings said planogram.
Next day;
PTL: "Hey, do we have any 9" peghooks?"
Me: "TM said they couldn't find any yesterday."
PTL: "So, did you bother going to help them look for them"
Me: "They told me they looked, and I am under the impression that they wouldn't lie about looking just to get me to look for them. I haven't received any new ones, they said the bins were empty, and I told them to check X for them. If all those turned up empty to bring me the POG with the part number and I would put it on the outgoing order"
PTL: "oh."
next time i see the TM
Me: "So did you still need me to order 9" peghooks?"
TM: "Nah, they were in X, PTL made me look there".
This literally took two days to resolve. I am beyond the point of scouring the fixture room for literally one of the top 5 most common items in the store. They're not hiding, it's not some exotic fixture you might not recognize. I don't use peghooks for anything I do, so literally if you - the team that uses them consistantly and constantly cannot figure out if we have any more in the store - I am at a loss. Now, that conversation isn't exact and it isn't word for word, it is my takeaway from what happened and the most simple summary I can give. Obviously I help people look for fixtures all the time, but its things like these that happen on a consistent basis, and they need to do it themselves.