This might be a silly questions but I've been wondering why exactly do they push red cards so hard? I understand it's suppose to bring in x-amount more money or guest spend x% more but sometimes I feel like they hammer guest.
I once was checking a guest out and I'd already asked about red card and they declined. My GSTL came over a few seconds later and asked them again, they once again said no and my GSTL said something along the lines of, "are you sure, its as easy as sliding your debit and you get free shipping online... " "No, I'm fine thanks." The guest didn't seem to happy about being hounded.
And today they basically told sales floor to ask guest on the floor(because our scores were low or something?) I'm not sure how I'd go about that. ". . . Would you like to save 20 cents today? You can sign up for a red card!"
I once was checking a guest out and I'd already asked about red card and they declined. My GSTL came over a few seconds later and asked them again, they once again said no and my GSTL said something along the lines of, "are you sure, its as easy as sliding your debit and you get free shipping online... " "No, I'm fine thanks." The guest didn't seem to happy about being hounded.
And today they basically told sales floor to ask guest on the floor(because our scores were low or something?) I'm not sure how I'd go about that. ". . . Would you like to save 20 cents today? You can sign up for a red card!"