Guest Service & Photo
- Mar 27, 2017
Your GSTL should get a corrective for that. Now your store is not going to be reimbursed for anything on that check. He just gave away everything and took a loss for the store. If he really wanted to make it right he would've just requisitioned the eggs.During the transaction with the WIC guest last week, one of the items on their check was large eggs. Unfortunately, we were out of large eggs, and as a substitute, the guest brought extra large eggs. When I scanned the extra large eggs, the message of "Not WIC-able" appeared on my register and I flipped my light to call on the GSTL. The GSTL overrode and allowed the guests to substitute the extra large eggs for the large eggs. I am just curious how this would work since no other GSTLs have overrode an item that was not WIC-able.
It's your job to keep an eye on the clock and not hit compliance. You should've called over the GSTL to process the rest of the checks.On Thursday, I had a WIC guest as the last guest on a 5.5 hour shift. The guest had 10 separate WIC checks, and it took about 40 minutes to process all of their transactions, including another non-WIC transaction. Unfortunately, I forgot about compliance and I ended up punching out after 6 hours of work, and I was told by the STL that I had hit compliance. I explained how I hit compliance to them, and I hope that it wasn't a coaching or anything like that.
Since WIC is a state run program isn't it possible that the policies and restrictions due to supervisor substitutions vary from state to state. In my state, if a store has been issued a warning (in danger of losing WIC) they will not substitute at all but if not a reasonable, I don't know the number but based on the number of hours I work and how often it happens, my guess is 3-5 per month are allowed. Now that we have moved to cards, it isn't as much of a worry but we typically had 0-2 checks filled out incorrectly with missing information and that was more of a problem than rare substitutions/make wic-able.Your GSTL should get a corrective for that. Now your store is not going to be reimbursed for anything on that check. He just gave away everything and took a loss for the store. If he really wanted to make it right he would've just requisitioned the eggs.
I just read through a couple of threads about hitting compliance and I am going to follow the suggestion of setting an alarm 30 minutes before 6 hours of work elapses so this doesn't happen again. While it is unfortunate that I hit compliance, I will take responsibility for this.It's your job to keep an eye on the clock and not hit compliance. You should've called over the GSTL to process the rest of the checks.
Some states have made it a cardI don't care who uses wic like i get it they need help paying for stuff but when it comes to the process especially when its busy as hell its a horrible process! The wic program needs to remove the checks completely and make it a card. I wish wic had a different system! like its sooo freekin long when people use more than one wic check in a transaction. I wish it was updated to a card so it speeds up the process. I am sooooo annoyed of having to scan the check and then the items and then sign the check like dam it takes 5 min per check or longer depending on how huge the transaction is! The killer part is when its insanely busy so I turn my light off because ik its gonna take a while! They really need to ditch the checks and make it a card!
I've only ever had to void if the guest doesn't tell me up front that it's a WIC transaction.Do you guys have to ring up everything first to get the exact amount, void everything and then ring everything up again as WIC?
This.Some states don't allow big box stores to accept it if they're too close to a "real" grocery store, because heaven forbid we compete with a mom and pop store like Kroger/Wegman's/etc.
Food Deserts | Food Empowerment Project - http://www.foodispower.org/food-deserts/My state clearly doesn't have an issue with proximity either, as I have a major grocery store in the same shopping center.
I'm also amused at the list of participating stores in my town. 7-Eleven????
omg if we only where i live we had this!My state has a WIC card. Super, super easy to do! We scan all items like normal, guest runs their WIC card, we get prompted to print a receipt that shows the guest their beginning WIC balance, hand it to the guest (they never read it), they enter their pin #, out comes their ending balance receipt, and then the guest pays the remaining balance. Remaining balance is for non-WICable food items, non-food, whatever.
If they have SNAP too, that card gets swiped after WIC.
It's all very easy and much easier to process than paper vouchers.