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Wic guest

Discussion in 'Guests First!' started by walleyeman, Feb 11, 2015.

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  1. walleyeman

    walleyeman New Team Member

    I was cashiering the express lane the other day and this guest had like 50 of wic food check items it was funny how could she not have known this was the express lane a lot of guests in my lane left mad
     
  2. Welcome to express! Unfortunately, express is riddled with people who think that "Fifteen items or less" does not apply to them.
     
  3. doodlebug

    doodlebug Team Member

    These kind of people are why I'm soooo glad we don't have express checklanes.
     
    JK0884 likes this.
  4. mrknownothing

    mrknownothing purveyor of things

    I miss the express lanes. The only time I didn't hate life as a cashier was when I was on express.

    Ours were ten items or less.
     
  5. They are, but my STL makes us "vibe" and take 15 or less.
     
    BckRmBeast likes this.
  6. Hardlinesmaster

    Hardlinesmaster Business Partner

    I thought the op was cart attendant?
     
  7. mrknownothing

    mrknownothing purveyor of things

    Perhaps he was back-up cashing?
     
  8. sigma7

    sigma7 Sr. Team Leader

    I also love the people that think 15 items or less means 15 unique UPCs or less. I don't care if you have 10 of the same can of soup... that is ten items, not one.
     
    OffYaPhone and TiedAndDropped like this.
  9. tarZHAYnotTarGET

    tarZHAYnotTarGET Former Salesfloor TM

    My store does not accept WIC. (We do take other kinds of food stamps though).

    Most people in the express lane seem to understand that the goal is to get in and out quick.
     
  10. Bosch

    Bosch Executive Team Leader

    I would have pulled that WIC guest to another register with a good cashier. Or with our ETL-GE who is a dick about red cards.

    Never again would you make a mistake like that again if you have to suffer through his red card assault. #1 in complains by name on surveys.
     
    Deli Ninja and commiecorvus like this.
  11. dannyy315

    dannyy315 Team Leader

    Our store is very strict about express lanes. Whenever I see a guest come up with a lot of items, I tell them to go to another register. Our express lanes are 10 items and less, and the most I would take it maybe 15.
     
  12. indigo25

    indigo25 Every day I'm QMOS'n

    I always get WIC checks when I'm backing up. Some people are nice about it taking extra time, but it's awful when the people with the WIC check complain about it being longer than a normal transaction. :confused:
     
  13. oath2order

    oath2order Sexy Bond Girl

    My store doesn't accept wic
     
  14. mrknownothing

    mrknownothing purveyor of things

    Yeah, because it's our fault that the process takes longer than a traditional sale, not the government's fault. At my store, it takes longer because we have to wait for the GSTL/GSA to do the transaction - only GSAs and higher are WIC-trained at my store.
     
    redeye58 likes this.
  15. This is weird. If I remember correctly, WIC was on my learning plan even as Salesfloor.

    But of course, everyone uses the learning plans.
     
    OffYaPhone, Deli Ninja and redeye58 like this.
  16. PinkZinnia

    PinkZinnia Team Trainer

    For those who take WIC, what do you do if an item isn't WIC approved in the store, even though it is clearly the right item. Our etl and stl have our heads if we override it.
     
  17. commiecorvus

    commiecorvus Former Signing Ninja Moderator


    At our store all the cashiers were trained to to do it.
    Why the hell would you only train the GSA's and above to handle something so basic?
    For that matter why do you want to call attention to the person who has to use WIC like that?
     
  18. RXninja

    RXninja Now only in Pharmacy flavor!

    At my store WIC can be a real PITA. I was going through the checks and a cashier wrote "Target" where I was supposed to put our WIC stamp for our store, it was on not one, but THREE of the WIC checks. I think you could see steam coming out of my ears. We just lost a butt load of money because a cashier didn't know what they were doing.
     
  19. mrknownothing

    mrknownothing purveyor of things

    Because the GSAs and up know what they're doing, unlike a disconcertingly large number of cashiers. My store leadership wants it done correctly.
     
    RXninja likes this.
  20. Nauzhror

    Nauzhror GSA

    WIC for GSA and up seems absurd. Only payments we usually have GSA's handle are purchase orders.