NPC
特別な目を開けるためにパトリックを殺す
- Joined
- May 23, 2015
- Messages
- 7,316
So in California, any gift card under $10 can be redeemed in cash. However, the law of course says nothing about whether or not retailers can limit the amount of cards a consumer can cash out. It simply states that they can be cashed out in general. Yay for grey areas!
FAQs and Tips on Gift Certificates and Gift Cards: Legal Guide S-11 - California Department of Consumer Affairs
California Civil Code - CIV § 1749.5 | FindLaw
Tonight I had a guest come in, asking what the balance was on his gift cards, and if he could cash them out. (he had several, ranging from $9.99 to $7) I told him of course, but that I could only cash out ONE gift card. My store only allows one gift card cash out per guest, per day, and it must be done at Guest Service. We basically strictly enforce this to control the couponers and return frauders, and RARELY make exceptions.
ANYWAY....he asked me to repeat myself, even though I know he fucking heard me. I told him again, "We do one gift card, per guest, per day." Then he goes off about how ridiculous it was and that "It's been California Law since 2007, blah blah blah." I told him, "I know that's the law, that's why we can do ONE." And he just kept going on and on, and bringing up examples of stores that got fined for refusing to cash-out cards, cursing, and just being really threatening and hostile in general.
This is when I walk away and tell him a manager will be up in just a moment. I was done with this lardass, I wasn't going to be polite to him any longer. It's so satisfying to walk away when a cursing guest is in a middle of a rant. ANYWAY (again) Of course, my GSTL tells him exactly what I just told him, and he finally caves. He demands I return the merchandise he just bought, trying to suggest that it's somehow a huge loss for us. (it's not) and that we cash out his one gift card. I process everything, place all his shit on the counter, and tell him to have a wonderful day. /rant
NOW.....what's your opinion on this? Ignoring my pissed off ranting over this oafish scumbag leech of a guest, and looking at this from an objective point of view, do you think Target actually is right in regulating how many gift cards a guest can cash out? He kept bringing up that it was a law, but he doesn't really have much ground to stand on in my opinion. The law is super vague on this, and really only says that it's possible. As long as we do one, we're technically following the law, right?
FAQs and Tips on Gift Certificates and Gift Cards: Legal Guide S-11 - California Department of Consumer Affairs
California Civil Code - CIV § 1749.5 | FindLaw
Tonight I had a guest come in, asking what the balance was on his gift cards, and if he could cash them out. (he had several, ranging from $9.99 to $7) I told him of course, but that I could only cash out ONE gift card. My store only allows one gift card cash out per guest, per day, and it must be done at Guest Service. We basically strictly enforce this to control the couponers and return frauders, and RARELY make exceptions.
ANYWAY....he asked me to repeat myself, even though I know he fucking heard me. I told him again, "We do one gift card, per guest, per day." Then he goes off about how ridiculous it was and that "It's been California Law since 2007, blah blah blah." I told him, "I know that's the law, that's why we can do ONE." And he just kept going on and on, and bringing up examples of stores that got fined for refusing to cash-out cards, cursing, and just being really threatening and hostile in general.
This is when I walk away and tell him a manager will be up in just a moment. I was done with this lardass, I wasn't going to be polite to him any longer. It's so satisfying to walk away when a cursing guest is in a middle of a rant. ANYWAY (again) Of course, my GSTL tells him exactly what I just told him, and he finally caves. He demands I return the merchandise he just bought, trying to suggest that it's somehow a huge loss for us. (it's not) and that we cash out his one gift card. I process everything, place all his shit on the counter, and tell him to have a wonderful day. /rant
NOW.....what's your opinion on this? Ignoring my pissed off ranting over this oafish scumbag leech of a guest, and looking at this from an objective point of view, do you think Target actually is right in regulating how many gift cards a guest can cash out? He kept bringing up that it was a law, but he doesn't really have much ground to stand on in my opinion. The law is super vague on this, and really only says that it's possible. As long as we do one, we're technically following the law, right?
