Not on clearance you don’t. Our policy states we do not price match to clearance. If you buy Xmas stuff a week before Xmas you can’t get the clearance price if you come a week after Xmas.
True. I guess b/c before Service Desk, I'd ask, "what seems to be the issue?"
This happened to me and I’m a GSTL who rarely hops on anyways 😂
To be fair it’s not it’s not price matching if it’s your own store. The price matching to clearance policy is for other stores and online. There is no policy that specifically states you can not match instore clearance prices. What’s stopping me from returning it then walking over to the floor and buying it for the current selling price? Denying the guest does nothing but waste their time... their still going to leave with their item and get it cheaper. The only time I wouldn’t match it and I’ve never even been asked to is for holiday clearance. If you bought a shoe rack and three days later it goes from 50% to 70%? Absolutely I’m going to give you the difference.
Yes there is.
Right. I’m a gstl I’ve read the policy and know it pretty well. That policy as are almost all return expect jobs written in a way that allows you to bend it to your favor. Hell I can deny anything I want and it technically falls under our policy. Your job isn’t to be a robot, it’s to provide legendary guest service and bend the rules and interpret them based off your stores needs. Like you said I as well would probably never match a seasonal PLU clearance item but would match other clearance. The rules are there to protect us as a retailer not to follow by law.
I agree. If the guest brings in one shirt that’s now clearance and has both the item and the receipt, I’ll usually do it. It’s the seasonal scammers that get on my nerves.
Absolutely. They must have their receipt and the item. I don’t consider it price matching and more just changing the price. If you scan the receipt then press ad match or instore match I forget the exact terminology it’ll automatically refund the difference without doing a return, rebuy or exchange. This in my mind does not fall under a price match and neither does matching an instore sale therefore you shouldn’t stick to the price match policy.
Yup-- K1 "Match Target In-Store Ad" I believe it is. I always forget about that button-- I wish we had a quick one for Match Target.com. That would make those simple ones so match quicker.
I agree. As I said, I only really enforce with seasonal, which should be enforced at all stores (as last year our weekly ads during the season had a special message about it)
This is smart however I’ve had instances where if the guest is doing a card lookup it will return the lowest price one instead of the full price one
Which is why I keep my receipts for awhile.
Did you want this position?
Does anyone
Sometimes though it’ll just say how much is this and then you’ll type in a price and it’ll be like NOPE I KNEW THE PRICE ALL ALONG SIKE
Ooh I never thought of that one. Thanks!
I did and now I’m a GSTL.
