Service & Engagement Can I speak to a manager?: A front end thread

[Amanda Cantwell]

FYI— the heyday iridescent Metal lightning cable (080 08 8261) was recalled. That is the ONLY one recalled. All others are safe to use.

If guest doesn’t have receipt, adjust to $14.99 for that one DPCI ONLY.

Per refund hotline

 

[gsa4lyfe]

So will all stores get the red alarm things? We really could use them on our swimsuits.

Store by store situation. I’m sure it’s based off individual store theft.

 

[gsa4lyfe]

FYI— the heyday iridescent Metal lightning cable (080 08 8261) was recalled. That is the ONLY one recalled. All others are safe to use.

If guest doesn’t have receipt, adjust to $14.99 for that one DPCI ONLY.

Per refund hotline

You seem to use the hotlines a lot. Any reason why? As gstl for 2 years I had to call maybe 3 times for something I couldn’t handle in store and that’s because they were messed up online orders. You should be able to resolve 98% of issues in store.

 

[Dog]

You seem to use the hotlines a lot. Any reason why? As gstl for 2 years I had to call maybe 3 times for something I couldn’t handle in store and that’s because they were messed up online orders. You should be able to resolve 98% of issues in store.

I hate calling them so I just don’t

 

[REDcardJJ]

I hate calling them so I just don’t

mood

 

[Amanda Cantwell]

You seem to use the hotlines a lot. Any reason why? As gstl for 2 years I had to call maybe 3 times for something I couldn’t handle in store and that’s because they were messed up online orders. You should be able to resolve 98% of issues in store.

I don’t call for any actual help as you noted they’re pretty much useless. I do call though in issues like these just for clarification on how to handle. I actually don’t call that often though. The love to put us on hold then hang up

They’re response to any return issue is “use 999 dpci and ask LOD to override”

Idk why they even exist. The only thing they can do is make a no receipt return not count towards a guests linit

 

[gsa4lyfe]

I don’t call for any actual help as you noted they’re pretty much useless. I do call though in issues like these just for clarification on how to handle. I actually don’t call that often though. The love to put us on hold then hang up

They’re response to any return issue is “use 999 dpci and ask LOD to override”

Idk why they even exist. The only thing they can do is make a no receipt return not count towards a guests linit

Yeah I was just curious as I’ve never found them helpful. I’d call guest relations a couple times when a guest wanted to reorder something online that they were returning but wanted the same price but that’s really it.

 

[blugirlami21]

Does anyone else have to sort, hang, and fold softlines at gs?

 

[Frontlanegirl]

Does anyone else have to sort, hang, and fold softlines at gs?

We do, but depending on my workload I can't guarantee that things get hung or folded.

 

[blugirlami21]

It's like a whole thing at my store. They can refuse their basket and basically yell at us if it's not up to their standards.

 

[IWishIKnew]

They're supposed to, but it's not like they have time.

 

[Leo47]

Does anyone else have to sort, hang, and fold softlines at gs?

Supposed to? Yes. Do we? Nope

 

[idkwhattodo]

Does anyone else have to sort, hang, and fold softlines at gs?

Yep. We are also responsible for putting the new red tags on bathing suits and activewear.

The only time our SD comes to guest service is to yell at us or complain to us about it not getting done.

 

[Anelmi]

Putting tags on swimwear/activewear should not be GS responsibility.

And I'm fine hanging clothing but you can only use certain hangers for certain things and trying to dig the right ones out of the hanger bin can take more time than it should.

 

[Leo47]

They don’t supply us with hangers. Or a rack. Or literally anything to put reshop on. So I’m like okay after I somehow manage to get the right hanger for a shirt then what? Hang it where? All other departments are in a pile on the floor and soft lines gets so butthurt when they see anything of theirs on the floor lol

 

[Amanda Cantwell]

They don’t supply us with hangers. Or a rack. Or literally anything to put reshop on. So I’m like okay after I somehow manage to get the right hanger for a shirt then what? Hang it where? All other departments are in a pile on the floor and soft lines gets so butthurt when they see anything of theirs on the floor lol

We have hangers collected from the lanes and they do give us a rack but most of it ends up in the basket at the bottom bc we don’t have the time!

 

[RedcardReba]

Does anyone else have to sort, hang, and fold softlines at gs?

No. we do retag, but that's it.

 

[Time2runX]

Right after the remodel GS started to hang and fold.

 

[Noiinteam]

Our style tms are putting the red security tags on all swimwear and fitness apparel. Every time you get a truck.

 

[BullseyeBabe]

We’re not getting the tags. Our APBP said they are being tested in select stores. I thought “but Amanda has had them for a year!”

 

[DBZ]

Yes, we have to rehang and fold. They can bring it back to us if it is not hung and should be. Most of the style TMs just fix what we do wrong but the TL and ETL can be a pita. And almost every shift there is some sales floor TM who dumps a pile of softlines reshop at the bottom of the rack. I don't usually notice and end up getting yelled at. I swear if I catch who does that...

 

[Amanda Cantwell]

We’re not getting the tags. Our APBP said they are being tested in select stores. I thought “but Amanda has had them for a year!”

My store must have been one of the first to get them. Really annoying is they don’t always set off the beepers so sometimes cashiers/people at SCO will forget and walk out with tjem

 

[Frontlanegirl]

We have hangers collected from the lanes and they do give us a rack but most of it ends up in the basket at the bottom bc we don’t have the time!

Most of the time there is only one person scheduled and we have our hands full dealing with guests, OPU's, photo, etc.

 

[Amanda Cantwell]

Most of the time there is only one person scheduled and we have our hands full dealing with guests, OPU's, photo, etc.

Luckily bc the layout of my front end being absolute wackadoo, GS doesn’t deal w photo.

 

[Leo47]

Our photo center was demolished turned into OPU separate from guest service