SurefireWolf
Team Member
- Joined
- Nov 4, 2016
- Messages
- 91
Before anyone says I'm being dramatic in using the word impossible, SFS at my store is expected to have less than 1% INF and pull SPU batches in under 5 minutes. This is sort of a long story, so I'm going to start from the beginning.
My store has been doing SFS since the summer of 2015, and I was the first person in charge. Not an official TL position, but I was the one doing the lion's share of the SFS background work (filling out the order audit form, keeping the area organized, etc...). In January after our first Christmas, or fulfillment percentage got low. Like, 52% low. That's when I started keeping a list of my INFs and zeroing them out at the end of the shift. It worked. A couple months later, we were over 90% fulfillment; a number we've never fallen below. We eventually had the highest percentage in our group, as well as highest in sales. Our store was so good that my STL told me that at group meetings, my name was brought up because of how good a job I was doing. Our DTL had nearby stores come to my store to train when they were starting SFS. While on a visit once, the Group Leader stopped by to personally tell me what a great job I was doing, and that our store was the best out of all 63 stores.
Then my STL had to take a leave-of-absence, and this is where things went to hell. This was also around when regions and districts got shuffled around, so we went from being #1 out of 63 stores to being #4 out of about 94. For SPUs, I am aware of the difference between goal time and deadline. The deadline is an hour, which seems fair. The only time I missed this was when someone ordered 2 flatbeds of furniture and 47 softlines items. But we get the "Missed Goal Time" notification 5 minutes after every order, and I get talked to whenever I miss it, which is a lot; especially if there's more than 3 items. The STL only cared about the deadline, and agrees that 5 minutes was ridiculous.
Now for the big one: The 1% INF goal. Ever since the STL was gone, I got called into the conference room about once or twice a week. I've been called there by the BRTL, HRTL, and even the sales floor Sr.TL. All of them insist that "If we have counts, the item is in the store." I have my list, where when I'm zeroing out the counts I make note of the on-hands, days ago last sold, and days ago last received. Most of the times it only thought we had 1 on hand. Or it was sold earlier that day. Or that there was exactly one casepack on hand, with the last sold and received dates over 5 months ago, clearly a mispick. But no, I just need to look harder because "The items are in the store."
One time the RFID tracker took me to the stolen tag bin in the fitting room. It was paperclipped to a bunch of other tags with a note saying they were all found in one of the rooms. The LOG-ETL that night told me that I should have gone and looked for the swimsuit on the floor, and it would be missing the tags. One time I had to look for some diaper pins. The last sold date was 14 years ago.
The day I got pulled from SFS was the first day the LOG-ETL went on a 2 week vacation. HR and the BRTL called me into the conference room before I went to lunch. HR had a copy of the last week's SFS report, where our INF was at 6.1%. I told him that a goal of 1% is impossible, and that no store in the company was meeting it. He then told me "You should compare yourself to what you are capable of, not what other stores are doing." He also pointed out that for that fiscal year we had $125,000 in INFs, which he blamed on me for lost sales.
My hours are down from 30-35 to about 15 a week. The person who is replacing me is a girl who I trust to do SFS, and is probably the second best in the store at it after me, but she doesn't want to do it. She is being forced into a position that she doesn't want. Already I can see the stress getting to her, because she also can't meet the expectations.
I know there's nothing anybody here can really do, and now that my hours are so bad I have more time to look for a new job. But this is the most unfair thing I've ever seen at my store. People were telling me that it was affecting my health, and I'd have to agree. Being called into the office multiple times a week to be told I'm not meeting an expectation that NOBODY can meet will do that to anyone. The STL would likely be furious. It feels like the team leads wanted to be "the best" and when we were no longer "the best" that they had to lay the blame somewhere. And, being the main SFS person, that blame fell to me.
I think the worst part of this is seeing everything I worked hard for going to waste. I feel like I built that section up to what it was, so not being allowed to be there anymore hurts. I'm going to be needing a new job soon, but up until this I enjoyed working at Target. I have a lot of good friends here, and as much as I hated getting blamed for everything wrong with SFS, it was always fun when there was 2 or 3 of us working at the packstation listening to Pandora. But right now, that's the only aspect of the job that I'll miss.
My store has been doing SFS since the summer of 2015, and I was the first person in charge. Not an official TL position, but I was the one doing the lion's share of the SFS background work (filling out the order audit form, keeping the area organized, etc...). In January after our first Christmas, or fulfillment percentage got low. Like, 52% low. That's when I started keeping a list of my INFs and zeroing them out at the end of the shift. It worked. A couple months later, we were over 90% fulfillment; a number we've never fallen below. We eventually had the highest percentage in our group, as well as highest in sales. Our store was so good that my STL told me that at group meetings, my name was brought up because of how good a job I was doing. Our DTL had nearby stores come to my store to train when they were starting SFS. While on a visit once, the Group Leader stopped by to personally tell me what a great job I was doing, and that our store was the best out of all 63 stores.
Then my STL had to take a leave-of-absence, and this is where things went to hell. This was also around when regions and districts got shuffled around, so we went from being #1 out of 63 stores to being #4 out of about 94. For SPUs, I am aware of the difference between goal time and deadline. The deadline is an hour, which seems fair. The only time I missed this was when someone ordered 2 flatbeds of furniture and 47 softlines items. But we get the "Missed Goal Time" notification 5 minutes after every order, and I get talked to whenever I miss it, which is a lot; especially if there's more than 3 items. The STL only cared about the deadline, and agrees that 5 minutes was ridiculous.
Now for the big one: The 1% INF goal. Ever since the STL was gone, I got called into the conference room about once or twice a week. I've been called there by the BRTL, HRTL, and even the sales floor Sr.TL. All of them insist that "If we have counts, the item is in the store." I have my list, where when I'm zeroing out the counts I make note of the on-hands, days ago last sold, and days ago last received. Most of the times it only thought we had 1 on hand. Or it was sold earlier that day. Or that there was exactly one casepack on hand, with the last sold and received dates over 5 months ago, clearly a mispick. But no, I just need to look harder because "The items are in the store."
One time the RFID tracker took me to the stolen tag bin in the fitting room. It was paperclipped to a bunch of other tags with a note saying they were all found in one of the rooms. The LOG-ETL that night told me that I should have gone and looked for the swimsuit on the floor, and it would be missing the tags. One time I had to look for some diaper pins. The last sold date was 14 years ago.
The day I got pulled from SFS was the first day the LOG-ETL went on a 2 week vacation. HR and the BRTL called me into the conference room before I went to lunch. HR had a copy of the last week's SFS report, where our INF was at 6.1%. I told him that a goal of 1% is impossible, and that no store in the company was meeting it. He then told me "You should compare yourself to what you are capable of, not what other stores are doing." He also pointed out that for that fiscal year we had $125,000 in INFs, which he blamed on me for lost sales.
My hours are down from 30-35 to about 15 a week. The person who is replacing me is a girl who I trust to do SFS, and is probably the second best in the store at it after me, but she doesn't want to do it. She is being forced into a position that she doesn't want. Already I can see the stress getting to her, because she also can't meet the expectations.
I know there's nothing anybody here can really do, and now that my hours are so bad I have more time to look for a new job. But this is the most unfair thing I've ever seen at my store. People were telling me that it was affecting my health, and I'd have to agree. Being called into the office multiple times a week to be told I'm not meeting an expectation that NOBODY can meet will do that to anyone. The STL would likely be furious. It feels like the team leads wanted to be "the best" and when we were no longer "the best" that they had to lay the blame somewhere. And, being the main SFS person, that blame fell to me.
I think the worst part of this is seeing everything I worked hard for going to waste. I feel like I built that section up to what it was, so not being allowed to be there anymore hurts. I'm going to be needing a new job soon, but up until this I enjoyed working at Target. I have a lot of good friends here, and as much as I hated getting blamed for everything wrong with SFS, it was always fun when there was 2 or 3 of us working at the packstation listening to Pandora. But right now, that's the only aspect of the job that I'll miss.
