In my store, a great deal of it has to do with payroll and hours. Our Softlines team usually has a handful of people at any point during the day but guest surveys are usually hovering somewhere between 0-30%. It has gotten to the point where our STL has asked all team members to take time to go out of their way on the way to breaks, lunches, backroom, whatever is within that half of the store and just do a quick walk and ask how everyone is doing. Aside from that, I can only speak for E&E in our store with confidence.
Personally, our store isn't doing E&E Innovation but I am excited to see what it will be like afterward. I'm actually curious as to how some of the other stores are handling their Electronics team that are also going through E&E Innovation.
I've always found a few parts of the store to be lacking. We have soundbars but no live displays. We have dummy units for some other displays as well but the fact that they are displays only and not demo units isn't as clear as i'd like it to be.
We have a Samsung central display center to showcase their soundstand and their displays but the actual soundstand doesn't output any audio at all unless a guest presses the Soundstand On button for it to play the demo reel (yay for digital optical cables, ours play Channel Red so people can actually hear it - we sold out months ago and never received more).
Vendor interaction is also horrible. Bose told me it would be months before they could get anyone to our store for a repair. Our Beats display has been broken for months. Our vendor for this actually cares but they were getting zero cooperation from their superiors, eventually ending in "It's too problematic to solve so it's going to have to remain as a non-functioning display". Yay for further reduced survey scores for something we can't solve. The vendor pressured them into finding a solution but they haven't been back for about a month. Our Video Game Learning Center is still showing game trailers for games released last year. The GoPro vendor has absolutely no clue how the displays work. Our Xbox Vendor doesn't know how to access the actual unit, usually resorting to a reschedule until one of the more knowledgeable electronics team members are there to do all the work for them (We actually installed the unit ourselves after the company continued to give us the runaround, vendor finally arrived a few months later).
The TL;DR of that last one is.... Most of our vendors are utterly useless and the Video Game Learning Center videos are ancient. So ancient that even our bosses don't know who to contact to see if there's some sort of snag in the updates.
And the damned printer ink aisle... The place looks like the Hulk just finished battling in it. The current holders at our store aren't worth a flip as they just disconnect the moment a guest is a bit too rough with them. Too rough because they won't even slide easily. So now we have over a dozen spring loaded feeders that are completely unhinged, a number more that are just plain busted up, and a few front bars that are disconnected and pure trash. By and far, I hate that aisle the most and no one seems to be able to do anything about it at our store.
