I had to do this to a guest like two days before Halloween. I was covering GSTL and for some reason we were understaffed (surprising, I know.), we only had two cashiers not counting SCO attendant. Not to mention our salesfloor team had like three or four callouts that day so there was nothing to do but just ride it through.
So anyways, the guest came up to me and started complaining and nagging at how people are just leaving their carts and walking out, that they came to Target to avoid this kind of business at Walmart, and how completely unacceptable this was. As I start to explain the situation and apologize, he cuts me off repeatedly and continues to say "How is that my problem?" and various comments to that degree when all I do is just turn around and continue towards the flashing lanes all the meanwhile guest service is calling me over and over again.
The guest followed me around just yelling that I'm a horrible manager while I ignored him until I got to guest service, wrote down the guest relations number, my name, store number and told him something like "Sir, I tried explaining to you why the lines are long and all you did is brush my explanation off to the side multiple times. I understand your frustration, trust me I do, but there is absolutely nothing I can do so you can either continue following me around while I work or you can get back in line and be almost out in the same amount of time you wasted following me around or you can just leave your stuff here and walk out the door."
I know it's completely unacceptable but this guy just wouldn't get it through his thick skull that there was nothing in my power that I could do. You can't expect great service while belittling those who can provide it to you.
