Equipment

gnarlypop

Backroom Padawan
Joined
Jun 11, 2011
Messages
13
#1
So, I've been a TM for a month - on Backroom Dayside. Overall, I'm impressed with the quality of my fellow workers and actually enjoy being busy - we are one of the busiest stores from what I'm told. We pretty much hit all our times with Research, Cafs, and the like, but I find that I waste a good amount of time because there seems to be a shortage of walkies. I've also had (several times) to track down a PDA from a TM on another team because they seem to be in short supply. We often only get one set of keys for equipment which means wasted time looking for whoever has them.

Is this an issue for other stores? I understand that my previous life where I ran company bears no weight, but I think they could do a few things that would really pay off big in efficiency and such.
 

Lady Fitting Room

Free from Target :D
Joined
Jun 23, 2011
Messages
186
#3
Same here: our Backroom Team very often has to take equipment from the Salesfloor. I believe the key situation is slightly better, though: to my knowledge, almost all of our BR team members have keys to the Crown and Wave.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#4
My store never has enough walkies and PDAs. One time when I was closing, one of the Flow TMs had just come in and she was all angry because the GSTL wouldn't surrender her PDA. Not that the PDAs ever work for our GSTLs anyways, but it's ridiculous that they can't possibly order enough equipment to supply the team.
 
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Jun 8, 2011
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#5
Same here. I would give up my PDA for br usually. Then I borrow the gstl or operator for a few minutes to tie sp's on typical day. Lucky me, there is price checker near the new bts transition. Whew!
 
Joined
Jun 9, 2011
Messages
100
#6
Promptly at 6 am every morning we hear the call for PDA's for price acc and in stocks, even when our team is already gone. There will never be enough PDA's and we always have at least 5 out for repair. Sat night and Sun morning are the worst because of ad takedown and setup. Walkies aren't so much a problem because some work centers can get away with just having one TM with one.

Most of our backroom guys have equipment keys.

Equipment and key control are a huge challenge in our store. So much so that ETL's have to perform equipment audits around mid-shift to make sure you have the PDA you checked out and not someone else's. If you don't have a holster...get ready for the lecture. Believe it or not, people lose their equipment and it disappears into the void never to be seen again.
 
Joined
Jun 29, 2011
Messages
1,010
#7
We're so short on PDAs, that TLs have resorted to hiding them for their team.

I can't complain too much though, their hiding places suck. If they aren't locked in a cabinet, they're usually found in a matter of minutes. Yet they keep putting them in the same places :confused:
 
Joined
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Messages
396
#8
So, I've been a TM for a month - on Backroom . I've also had (several times) to track down a PDA from a TM on another team because they seem to be in short supply. We often only get one set of keys for equipment which means wasted time looking for whoever has them.
Our BR TL almost everyday has to track down PDAs for his dayside & instocks TMs. I give mine up readily as by that time I no longer need it for sorting the repacks. I don't think walkies is much of an issue at my store.

I believe the key situation is slightly better, though: to my knowledge, almost all of our BR team members have keys to the Crown and Wave.
All our BR team has keys to Crown and wave. The only exception being the new hires. Don't know if they have keys yet or not.

Promptly at 6 am every morning we hear the call for PDA's for price acc and in stocks, even when our team is already gone. There will never be enough PDA's and we always have at least 5 out for repair.

Equipment and key control are a huge challenge in our store. So much so that ETL's have to perform equipment audits around mid-shift to make sure you have the PDA you checked out and not someone else's. If you don't have a holster...get ready for the lecture. Believe it or not, people lose their equipment and it disappears into the void never to be seen again.
We often hear a similar page asking for PDAs. Our PDAs aren't locked up & often people neglect to sign them out or even return them. So it's no wonder we find PDAs in carts or on the electronics counter when we come in for the truck unload. As to the holsters, probably 80%-90% of our TMs don't use them. I do, as it makes it more handy & no one can grab it out of a cart without my knowledge. It's in my name & it's my responsibility.
 
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#9
Keeping PDA in holster makes it safer to carry. One day, I has a PDA in my back without a holster, tripped, fell flat on my back. I was black & blue with a PDA imprint on my back for a few days. I have been wearing a holster ever since then.
 
Joined
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#10
Keeping PDA in holster makes it safer to carry. One day, I has a PDA in my back without a holster, tripped, fell flat on my back. I was black & blue with a PDA imprint on my back for a few days. I have been wearing a holster ever since then.
I'm sorry you had to learn the hard way about how important holsters are. Hope the bruises were your only injury.
 

commiecorvus

Former Signing Ninja
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#11
We're doing OK on walkies since they ordered a bunch but we are still having problems with PDA/PDT's.
 
Joined
Jun 16, 2011
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#12
I start at 5 a.m. and need a pda to do my job. I sometimes waste 20 minutes trying to hunt down a pda as do the other members of my team. (We figure it's a total of about an hour of wasted scan time each day) The flow team does not use them. We do not have enough walkies, either. I'm sick to death of hearing "respond to guest service calls", "call the backroom", "guard the spill and call for help" at every freaking huddle when they have to know that 1/2 the team does not have a walkie. DUH - why do you think nobody is at huddle (which you called over the walkie!!)?!?!?! I have to surrender my walkie by 8 a.m. every day to a salesfloor tm and then spend more wasted time hunting down my fellow tm's or my tl or etl every time that I need them. We are supposed to sign them out and I am religious about it. Usually my name is one of 2-4 each day and because we have signed them out we are the first to be called to give them up for someone more needy (although I can't figure out who HAS to have a pda more than price accuracy, instocks and the backroom). Equipment management is a joke and the amount of equipment available is completely inadequate. I wish that they would issue a specific number for a team and let us keep them locked up so they would be available. I understand that this would make them unavailable for the next shift, but at least my job, which has time constraints attached, would be able to be worked within the appropriate time frame and with working, charged equipment.
 

Pettjm54

Sales floor TL
Joined
Jun 8, 2011
Messages
195
#14
Equipment inventory seems to be a global issue. PDAs need to be locked up and signed out.. It's the only way to keep them available. As for store ordering more, each store is allotted a certain amount based on volume. PDAs cost 1000 dollars each. It is up to your DTL to order more if they deem it needed
 

FiFoMaster

The "Go-To" Guy
Joined
Jun 27, 2011
Messages
44
#16
We get the occasional shortage of walkies and PDA's, but that's only when we've got a big visist coming up or its a holiday prep day (resetting endcaps and stuff like that).

Our store has each PDA numbered and each Team has a specific set of numbers they are allowed to use. For instance, Dayside BR has numbers 19 and 20, and receiving has number 2. The amount given to each team is based on how many TM's are normally working on that team at any given time. Works out pretty well. We used to have to surrender our car keys to sign out a pda and walkie, but no one ever enforced it expect the STL, so it stopped soon after.


My question is how do you guys deal with the horrible PDA battery life. Ill grab one early in the morning and have it be dead in less than 15 minutes. Only 3 of our PDA's actually last longer than 2 hours before needing a new battery. Its starting to become ridiculous!
 

Formina Sage💯

Probably still better than you at the stacker
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#17
I always turn the screen backlight all the way down, that is pretty much the fool proof way to make your PDA last through an 8 hour shift. I still have around 45 percent battery when I punch out.

Do it by pressing the Blue Key + I
 
Joined
Jun 10, 2011
Messages
97
#19
Keeping PDA in holster makes it safer to carry. One day, I has a PDA in my back without a holster, tripped, fell flat on my back. I was black & blue with a PDA imprint on my back for a few days. I have been wearing a holster ever since then.
Do you mean a PDA holster? or the PDT ones?

I put l my PDA hostler on the side of my hip to avoid that type of thing. I'd be a little paraniod a TM would swipe my PDA if I wore it of over my back pocket. I guess it comes from my how I don't ever keep my wallet in my back pocket.(I don't understand how people can comfortably sit with their wallet there) It is good that the bruise was your only injury though.


As for this topic. Yes my store is experiencing a bad equipment shortage. We rarely have enough supplies for the closing team which. We are short on walkies PDAs, PDTs, and the PDA and PDT holsters. In addition are batteries are dieing out too. It also seems we are not sending equiment to be repaired anymore because I said to the HR TM where are all the PDAs/PDTs there can't be that many out for repairs and she relpied "oh we don't get them repaired anymore. Now we keep the broken equipment in the cabinet as if it is going to be magically repaired. Why don't we just throw it out(or whatever process we have of getting rid of equipment) if it is not going to be repaired and not longer works?
 
Joined
Jun 8, 2011
Messages
396
#20
Our huddles are always paged over the intercom. Not many would attend otherwise. The battery on my PDA usually last my entire shift if I keep it that long or until I have to give it up. Usually it's down to about 65% by then.
 
Joined
Jun 8, 2011
Messages
25,239
#21
Do you mean a PDA holster? or the PDT?

As for this topic. Yes my store is experiencing a bad equipment shortage. We rarely have enough supplies for the closing team which. We are short on walkies PDAs, PDTs, and the PDA and PDT holsters. In addition are batteries are dieing out too. It also seems we are not sending equiment to be repaired anymore because I said to the HR TM where are all the PDAs/PDTs there can't be that many out for repairs and she relpied "oh we don't get them repaired anymore. Now we keep the broken equipment in the cabinet as if it is going to be magically repaired. Why don't we just throw it out(or whatever process we have of getting rid of equipment) if it is not going to be repaired and not longer works?
The pdt bolsters were great. Made of leather & didn't move out of it.
PDA replaced pdt, the new PDA bolsters are crappy.
It sounds like your stl needs to talk to your dtl & ask for new equipment.
 
Joined
Jul 4, 2011
Messages
6
#22
The key situation is alright at our stoor, two sets of backroom keys but in the AM we have about 4 TMs working but we usually are working in groups of two on each half of the backroom.

electronic keys we have four sets but AP locked up 3 and only brings them out for Q4.

PDAs are a nightmare, we have a lot that drain batteries in literally 20-30 mins, also when I come in to backstock freezer/cooler on mon/thur at 8am it is a nightmare to get one from someone because there are none in the TFC.

People hide them and say they don't have any. I seen one of our SFTL hide one under a grill lid. Last halloween I found one buried under bags of candy when it went on clearance, looked like it had been dead for quite a while. Found out later it had been there since halloween was first set.
 
Joined
Jun 15, 2011
Messages
84
#24
The STL doesn't have to "ask" for new equipment. They can send PDAs and LPDAs out and have them repaired. The repairs come out of the store's budget. Radios get thrown in the trash. You can only order 6 at a time.

We have all the PDAs we are supposed to have. We can't seem to keep radios. We find them all over the store. Heck, we even have guests return them to us as they find them. I can't help but wonder how many walk out though.
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
#25
Wow, sounds like there are a lot of problems with equipment/key control out there. We never have problems with our keys really. There are 5 sets of BR keys(one has lockup keys) which FLOW takes 2 sets on truck days to handle trash, 5 sets of electronics keys(one has baler and a WAV key). I would say between our two key boxes we have around 35 sets of keys for different positions throughout the store.

Equipment is another matter. We do our best to share, but on some days we are short as well. We keep on top of sending things out and don't really have any major problems(maybe if people could just make sure they properly seat their PDAs when they're done to charge, that would help). We do have to sign out PDAs and walkies. We have a closet that is left unlocked with a sign out/in sheet on the door. If you are found without having signed out your equipment, it can be a coaching.
 
Joined
Jun 15, 2011
Messages
84
#26
We keep our locker, well LOCKED. But it doesn't do any good. If no one is checking the Sign Out Log afterward then it is a waste of time.
 

Formina Sage💯

Probably still better than you at the stacker
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#27
We have 8 backroom keys, one with Electronics Stockroom and 2 with compacter key (to run it, not to open it sadly). 4 electronics keys, 4 gstl keys, and - get this - 4 stupid jewelry keys! What a waste! We don't even have a friggen jewelry boat anymore as part of the JAS renovation pilot!

PDAs are tough to come by on truck days and walkies, while available, never have a fully charged battery. Our store went through a phase where equipment control was VERY strict - had to get buzzed into the room by an LOD and they had to watch you sign out your stuff. Now...not so much. The room is always propped open and the sign out sheet hasn't had a piece of paper in it for a very long time.
 
Joined
Jun 8, 2011
Messages
55
#28
We never have enough walkies and PDAs for the dayside. When on sales floor or as operator I always have to get a walkie from someone else, and then the battery dies an hour later :thumbsdown:
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
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17,884
#29
They've redone the phones during our remod & now we can't do the 789 for walkie any more. :(
Heck, we're still trying to figure out where we're calling when we dial an in-store #.
 
Joined
Jun 9, 2011
Messages
78
#30
We had horrible issues with Equipment at my store, and being in school for IT, I went to my STL and told her the issues. Her reply was "Well do something about it, whatever you need, fix it." She basically gave me free reign to fix it all. So I did. Now, we still have issues, but if you do a few of the things I did, you will notice things get quite a bit better. Having one person be "in charge" of it all really helps.

First off, the biggest issue at my store, and it seems at your guys stores is battery life. Now, this equipment is designed to last your shift, anything less than 8 hours is a bad or older battery. I took every battery in the store and tested them. Fully charged, how much of the battery drained in 30 minutes. Turned out ~80% of our batteries didn't last more than an hour, and most less. I created a proposal for my STL with the issue and what I wanted to fix it. I got 25 batteries, enough for every PDA, just in time for Black Friday last year. My team was so happy, and I haven't heard anybody ask for a battery during their shift since. Batteries will go bad, and need to be replaced. When you get new batteries SEND THE OLD ONES AWAY. Things won't get better if the bad batteries are still circulating. Label the batteries with the date you got them, and replace the older ones every few years. Every battery in my store has been replaced in the last year. Saves a LOT of productivity, tell your STL that and they might change their tune on spending the money.

Second, stop sending in Equipment for EVERYTHING. Things do break, but a lot of stuff can be taken care of in the store. The way the process worked at mine, if something didn't work, it was put in a basket and sent in. No question on what was wrong, just send it in. I took over that process and had the stuff come to me FIRST. 70% of the stuff just needed a rebuild or a bumper was falling off (Superglue?) At any given time we would have 5 PDA's out of the store. Thats a problem, and makes it seem like we have a LOT less. I took every piece of equipment and inventoried it, with SN's and the issues. I made a priority list of things that needed to be sent in, and things that just had minor issues. I sent in one device at a time, and 6 months later, every piece of equipment is IN the store and working. I haven't had to send anything for awhile. Keep track of what you have, and where it is at all times. Helps a LOT. Again, this is the benefit of having ONE person be the channel in which all equipment issues are taken care of. It took awhile to get that cred in the store, but now that I took it over and things work better, Team Members seem to trust me.

Those two things make sure everything that Target allows our stores to have is IN the store and WORKING. Do we have enough stuff? No. Are things a little better when we maximize the efficiency of what we have? Yes. Having everything labeled and stuff, it makes things easier to keep track of. We don't have too many issues with not having what we need when everything is in the store. Printers, PDA's and LPDA's have very little issues. There are sing out sheets, and most people sign them out, but thats mostly for my benefit so I know who to go to for issues.

Now walkies, that is another animal. I have done the same thing I did with everything else to walkies. However, we still have issues. My ETL's have been reluctant to have a stricter check out policy or to assign them. So I am doing my best. Keeping track of what we have and what is missing. I give a proposal on what we need and stuff to my STL when things are low, and she makes a choice.

To tie it all together, I have a sheet of all the equipment, and I do a weekly audit to visually verify what we have. If something is missing, I check the last person that signed it out, and hand the info over to my ETL's. They follow up on it. The Accountability has helped quite a bit over the past few months. Like my STL said, if you want to fix it, fix it. I know the reluctance to do extras, it might just be that my STL was so nice about it. She has actually given me extra hours to take care of things every week. The things I do are over the top. But things like new batteries are pretty easy to do.

Good Luck! :D
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
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17,884
#31
I like those ideas. I just wish I was far up enough on the totem pole to be able to take ownership & accomplish what you have. I just found out our SFT is going to be handling equipment repairs, etc. He's not too happy because he has so much to do around the store anyway. :(
 

Formina Sage💯

Probably still better than you at the stacker
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#32
Our receive/reverse guy does all the equipment repair...and by that I mean he fills out the Compucom tickets and ships them out.
 
Joined
Jun 9, 2011
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#33
I'm just an InStock TM ;) I know how to do the whole send out process, but the HR TM usually does it when she is in the building. I only learned how to do it after she was gone for a week and we had an LPDA that needed to be sent it and nobody knew how to do it. I know all STL's are different, but if you show the initiative to take ownership and present results, that always gets somebody's attention. Our Reverse Logistics person brings all equipment that comes in straight to me now too, that way I can get the information, label it, and get it out on the floor quickly.
 

redeye58

Hasta Ba Rista, Baby!
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Jun 9, 2011
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#34
I know how to send out equipment but they seldom let me until the box is overflowing. :facepalm:
 
Joined
Jun 17, 2011
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178
#36
My store split the equipment in half - half for Flow, half for Dayside. Day can use the Flow stuff as long as we're not in the building. Problem is is that some of the younger Day team members didn't sign out our stuff & then lost 2 PDAs & 1 LPDA. That's half our backroom and 1 repacker. And Dayside PDAs have gone missing of course so they tell us they need our stuff while we're using it. Always fun having a team lead tell me I don't need to do my Backstock because they need to do Audits :blowup:
 
Joined
Jul 7, 2011
Messages
65
#37
Apparently, we've been having major issues with our O'Neil portable printers for quite awhile, and I'm pretty skeptical of our PATL's insistence that they are caused by hardware failure. We periodically send out 3-5 printers at a time to Compucom ... It seems unlikely that so many devices would fail at once. The problems seem to be centered around the (re)configuration process. Does anyone have any troubleshooting tips for these printers?
 

pzychopopgroove

cyberpunk//my little pony
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Sep 23, 2011
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#38
We are almost never in shortage of walkies or PDA's, only happens around the holidays, ect. TO my knowledge the Back Room team members always have keys, a walkie, and a pda. Not once have I heard of a BRTM at my Super having to borrow, even for a second, equipment from the floor.
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
#39
Apparently, we've been having major issues with our O'Neil portable printers for quite awhile, and I'm pretty skeptical of our PATL's insistence that they are caused by hardware failure. We periodically send out 3-5 printers at a time to Compucom ... It seems unlikely that so many devices would fail at once. The problems seem to be centered around the (re)configuration process. Does anyone have any troubleshooting tips for these printers?
That's crazy to have that many printers out at once. We have 10 total and have only ever had 1 out at a time for repairs. Definitely sounds like an error at the user level somewhere.
 
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