Joined
Nov 14, 2013
Messages
6,143
Pre-tie? LOL, what's that?
Here is how the transition from BTS to Halloween is going. Have one poor soul have to push BTS so he was drowning in product. Have Inbound/Flow(who had a trailer not show) do a purge where LOQU'd most of the BTS aisles in the main stockroom but not actually clear all the product out. The two days after that have the team that is supposed to set Halloween untie and strip out seasonal dump it all in repacks. Do not push to stationary and tie all Halloween seasonal pogs but not actually set any of it for a week since that extra trailer showed up meaning three doubles for the week.

We are getting killed with INF's for both BTS since its lots of odds and ends orders(some schools around me didn't start until 9-5-19) and Halloween since it's tied now it can be picked. But all the Halloween is in pallets as trapped transition.

And all of this was on the orders of my ETL who is the GM lead.. She also can't understand why we can't find the BTS stuff, its in the repacks. Over a pallet of them spread out over many vehicles, spread out between the two stock rooms we have. Or like some things have counts well into the hundreds which means case packs but most of the upper case pack locations in the main stock room where we put seasonal sets is all unlocated so we don't know where to start actually looking. If it is product like erasers you can get hundreds but still be loose product dumped in a repack.
 
Joined
Aug 8, 2017
Messages
136
Our Halloween is mostly set and pushed. But it seems like most of our orders some days are the 2 or 3 aisles not set yet so its killing inf.
 
Joined
Aug 8, 2017
Messages
136
Anyone else seeing orders disappear. For example, yesterday i went to pick the SIO batch which was 3(3) but it only put one item in my batch. Today I've really noticed eaches disappearing as i finished up the final small batches
 
Joined
Dec 1, 2018
Messages
95
Anyone else seeing orders disappear. For example, yesterday i went to pick the SIO batch which was 3(3) but it only put one item in my batch. Today I've really noticed eaches disappearing as i finished up the final small batches
I shouldn't be excited other stores are having this problem, but in a way, I am! It's been happening for more than a week at my store and none of the leads act like it's a big deal. I called CSC, they opened a ticket and closed it immediately as "solved." Called again, they said it was a MySupport issue ... MySupport page says Fulfillment issues belong to CSC. They closed the MySupport the next day. I reopened it, escalated it, nothing. We're short-staffed right now so I've been busy with OPUs and still packing up until the afternoon, which means the leads don't realize how little SFS I'm picking (even though I tell them). We've probably lost 60 percent or more of our SFS sales, but it looks like nobody's analyzed the metrics recently and seen that this is hurting our sales. They sure are noticing the 20 percent INFs, though ... Well, that's what happens when I pick only 20 things a day! 😡
 
Joined
Sep 12, 2018
Messages
72
Anyone else seeing orders disappear. For example, yesterday i went to pick the SIO batch which was 3(3) but it only put one item in my batch. Today I've really noticed eaches disappearing as i finished up the final small batches
I had that happen just today! 5(6) left in the queue, jumped in and it was just 1 item, the other 4(5) nowhere to be found. Did a cart reset to maybe get it to pop back in but nope. I've noticed it before too, but not this obviously so I always thought it was a glitch or a counting error on my part.
 
Joined
Sep 30, 2017
Messages
8
We had that happen as well. The workload that we were working on today was actually ordered 2 days ago. I figured it was items we no longer had and would probably show a negative on hand count if we were actually able to look for the item.
 
Joined
Jun 17, 2011
Messages
508
hours Have dropped , and we only have 2 TMs scheduled a day ! And no overlapping !
7.30 to 4 and 4 to close !
It’s a lot of fun , especially when an ETL asked me why I looked so tense and pissed Off ..
I asked for help because one OPU was 43 , and I was told that I should be able to do it ... I did it , but I INF 2 items without looking ! 8 35lb cat litter , single women underwears, eye shadow , nail polish , big packs of paper towels ...
Gstl or whatever they are called now told me to help with a team lift for a drive up because I was at the SD anyway ...
I told her no ! That she could do it herself ! I had some OPU dropped already !
Well , she wants to talk to my TL about my attitude . I had a peachy day and can’t wait to do it again tomorrow !!!
 
Joined
Jan 24, 2019
Messages
532
hours Have dropped , and we only have 2 TMs scheduled a day ! And no overlapping !
7.30 to 4 and 4 to close !
It’s a lot of fun , especially when an ETL asked me why I looked so tense and pissed Off ..
I asked for help because one OPU was 43 , and I was told that I should be able to do it ... I did it , but I INF 2 items without looking ! 8 35lb cat litter , single women underwears, eye shadow , nail polish , big packs of paper towels ...
Gstl or whatever they are called now told me to help with a team lift for a drive up because I was at the SD anyway ...
I told her no ! That she could do it herself ! I had some OPU dropped already !
Well , she wants to talk to my TL about my attitude . I had a peachy day and can’t wait to do it again tomorrow !!!
2 TMs for OPU? If so jesus, THAT will go south quickly...
 
Joined
Sep 12, 2018
Messages
72
2 TMs for OPU? If so jesus, THAT will go south quickly...
My store is the same, 1 open and 1 close with 0 overlap, and we run both SFS and opu. It's not always pretty, but since we "train" other TMs on opu for extra help (read: half are trained, but no one will touch it with a 10 foot pole even when I'm begging to go to lunch) and SFS is slow right now they dont care...
 
Joined
Jun 17, 2011
Messages
508
2 TMs for OPU? If so jesus, THAT will go south quickly...
No , only 1 Tm scheduled at a time !
We are supposed to have a back up , but the leaders fail to appoint someone ! And they don’t have a clue how it works !
For example , I already picked 23 units , and have 4 left , I ask for help because a batch of 13 dropped ! They will ( without a doubt ) tell me I can do it on my own , because I only have 4 left ! They don’t take into account that I have to scan bag and print every labels when I go to SD , it takes time !!!!
 
Joined
Nov 14, 2013
Messages
6,143
hours Have dropped , and we only have 2 TMs scheduled a day ! And no overlapping !
7.30 to 4 and 4 to close !
It’s a lot of fun , especially when an ETL asked me why I looked so tense and pissed Off ..
I asked for help because one OPU was 43 , and I was told that I should be able to do it ... I did it , but I INF 2 items without looking ! 8 35lb cat litter , single women underwears, eye shadow , nail polish , big packs of paper towels ...
Gstl or whatever they are called now told me to help with a team lift for a drive up because I was at the SD anyway ...
I told her no ! That she could do it herself ! I had some OPU dropped already !
Well , she wants to talk to my TL about my attitude . I had a peachy day and can’t wait to do it again tomorrow !!!
My days everyday only the schedule a mid to cover lunches but they really are inbound and never are allowed to cover lunches so then they wonder why goal times are in the shitter.. You come back from lunch to 55 OPU that already have been sitting for a half hour you never will catch up.
 

badcrumble

weird flex but ok
Joined
Apr 12, 2019
Messages
4
We're starting to run 2 TM/day on FF, too. 6-2:30 and 1:30-10. We were already struggling with 3 TM a day, IDK how they think cutting to 2 is a good idea. It's impossible for the opener to keep up with both SFS and OPU for seven and a half hours on their own.
 
Joined
Jan 24, 2019
Messages
532
We're starting to run 2 TM/day on FF, too. 6-2:30 and 1:30-10. We were already struggling with 3 TM a day, IDK how they think cutting to 2 is a good idea. It's impossible for the opener to keep up with both SFS and OPU for seven and a half hours on their own.
Clearly that 3rd person was just making you lazy. You can do more, you just don't want to. Work smarter, not harder. /corporate bullshit
 
Joined
Sep 12, 2018
Messages
72
UPS hasnt shown up in 3 days now...we've got a stack of boxes just languishing blocking everything in Ship. It's insane, and no one in leadership has bothered to do anything. Our ETL finally called after I brought it up to him today. So we'll see if we can get these boxes shipped out sometime this century.
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
2,140
UPS hasnt shown up in 3 days now...we've got a stack of boxes just languishing blocking everything in Ship. It's insane, and no one in leadership has bothered to do anything. Our ETL finally called after I brought it up to him today. So we'll see if we can get these boxes shipped out sometime this century.
Next time anyone can call transportation and one of the options is help with a carrier pick up. 888-888-0304
 
Joined
Sep 12, 2018
Messages
72
Next time anyone can call transportation and one of the options is help with a carrier pick up. 888-888-0304
Thank you! I didnt work the first 2 days with no pickup so I didnt even know we had a problem until yesterday. I'll have to remember this for next time this happens, because knowing us it will haha.

Apparently our regular UPS guy is on vacation and his replacement just...decided not to pickup from us. Geeze.
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
2,140
Thank you! I didnt work the first 2 days with no pickup so I didnt even know we had a problem until yesterday. I'll have to remember this for next time this happens, because knowing us it will haha.

Apparently our regular UPS guy is on vacation and his replacement just...decided not to pickup from us. Geeze.
Had the same thing happen with our pick up guy a couple months ago. Then the guy showed up with a full truck and was upset when I had 4-5 pallets of SFS for him... ended up coming back with a 26 foot box truck
 
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