I just call this "hey can i borrow your eyes i might just not be seeing this item" Sometimes it's on a unlocated endcap or staged in our stockroom.Yep. I have seen several new (and old) tms walk into an aisle, and look around all *confused.* Several times the wrong item is picked up, scanned, and put back. Then the correct item is chosen.
And the product is where it's supposed to be. It's not a zoning issue, in my area.
I had a regular tm ask me 2x for help finding a product that was in the correct location... on the shelf. But I appreciate that he asked before hitting INF.