The problem here, according to my HR-ETL, is that they aren't really giving us enough hours to do both the picking and the getting guests their orders bit to handle volume. We're comping over 300% YTD on OPUs/DUs. And that alone is accounting for 3-4% of store sales on a weekly basis. Pickups are just incredibly popular at my location. However, since our payroll hours are based on previous years' sales and laughably low projections, we have to combine the GS hours and the GM hours for OPUs to get full coverage. We're getting some flex hours at the end of every month, but the rest of the store is so far behind that well, those hours really do need to be used elsewhere. So, we're just putting OPUs under the service desk and combing the hours for both work centers because that's working fairly well as far as meeting goals and not irritating our primary picker (me) too much. For various reasons I won't go into, I'd rather be scheduled under the front end at this point in time and HR is respecting that.
