- Joined
- Nov 18, 2018
- Messages
- 7
Hello All,
First off, I’d like to introduce myself as longtime Target shopper, or perhaps “guest” would be a more appropriate term. Although I do not work for Target, I have frequented this forum over the past few years as a lurker/observer because I find it pretty interesting to read about how things operate behind the scenes. I should also mention that I’m from Target’s home state so I have a bit of a vested interest in their success and have a sense of loyalty to shop there over a place like Walmart. However, I’ve recently been becoming more and more frustrated with the overall guest experience during my trips to the store.
Target used to have an edge over competitors by providing a superior, more inviting environment to shop in. Despite my store recently receiving a top to bottom remodel, I find myself becoming more and more aggravated every time I go. Target has never been stellar with keeping items in stock (especially groceries) but it seems like this has only gotten worse since the remodel. In addition, my store seems to no longer stock the store overnight but instead stocks shelves throughout the day. It is extremely aggravating to attempt to maneuver down the aisles when they are constantly blocked by carts/pallets of product still in boxes. Just earlier today (Sunday...busiest day of the week I believe), it seemed like nearly every other endcap was completely blocked. How does the company expect to sell items when shoppers can’t even access them??? And it’s like this every, single, time lately. I can only imagine how frustrating this must be for the team members as well!
At any rate, I just needed to get that off my chest and throw out a couple follow up questions as well:
- Is the transition to no longer stocking overnight permanent or still in a pilot phase?
- Is it even worth venting my frustrations via online surveys from the receipts? I’ve already expressed my frustrations in a couple surveys in the past and the store management has emailed me directly and been very receptive but I also understand that these decisions all stem from the top so I’m guessing this type of feedback rarely makes it all the way to district/corporate leadership.
Thanks in advance for listening to a random guest’s rant. I’ve also attached some photos from today’s #TargetRun.
First off, I’d like to introduce myself as longtime Target shopper, or perhaps “guest” would be a more appropriate term. Although I do not work for Target, I have frequented this forum over the past few years as a lurker/observer because I find it pretty interesting to read about how things operate behind the scenes. I should also mention that I’m from Target’s home state so I have a bit of a vested interest in their success and have a sense of loyalty to shop there over a place like Walmart. However, I’ve recently been becoming more and more frustrated with the overall guest experience during my trips to the store.
Target used to have an edge over competitors by providing a superior, more inviting environment to shop in. Despite my store recently receiving a top to bottom remodel, I find myself becoming more and more aggravated every time I go. Target has never been stellar with keeping items in stock (especially groceries) but it seems like this has only gotten worse since the remodel. In addition, my store seems to no longer stock the store overnight but instead stocks shelves throughout the day. It is extremely aggravating to attempt to maneuver down the aisles when they are constantly blocked by carts/pallets of product still in boxes. Just earlier today (Sunday...busiest day of the week I believe), it seemed like nearly every other endcap was completely blocked. How does the company expect to sell items when shoppers can’t even access them??? And it’s like this every, single, time lately. I can only imagine how frustrating this must be for the team members as well!
At any rate, I just needed to get that off my chest and throw out a couple follow up questions as well:
- Is the transition to no longer stocking overnight permanent or still in a pilot phase?
- Is it even worth venting my frustrations via online surveys from the receipts? I’ve already expressed my frustrations in a couple surveys in the past and the store management has emailed me directly and been very receptive but I also understand that these decisions all stem from the top so I’m guessing this type of feedback rarely makes it all the way to district/corporate leadership.
Thanks in advance for listening to a random guest’s rant. I’ve also attached some photos from today’s #TargetRun.
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