Guest Services GSTL/SETL tips and tricks?

Joined
Jun 12, 2016
Messages
24
Howdy everyone!

I’m newly in role and I’m looking for ways to implement some cool stuff into our store. For example, one of our GSAs printed and laminated copies of all food codes and stuck them to registers for quick references. Have you or any other leaders at your store implemented something neat that came in handy?
 

Humble TL

Timers ,Please!
Joined
Apr 30, 2017
Messages
2,315
Howdy everyone!

I’m newly in role and I’m looking for ways to implement some cool stuff into our store. For example, one of our GSAs printed and laminated copies of all food codes and stuck them to registers for quick references. Have you or any other leaders at your store implemented something neat that came in handy?
That’s been standard at our store, not much you can do to make the front “cool” just trim, and keep it clean....depending on the size it speaks for it self.
 

Dog

Service & Engagement TL
Joined
Jan 4, 2018
Messages
1,056
I make a “weekly newsletter” at my store for the front end to read and keep in the drawer which has upcoming events/holidays, the scan coupons from the weekly ad, examples of cartwheel offers from the week, brand launches/in-store demos, and the current REDcard bounceback offer. It’s usually pretty short and is just bullet points but I like having them read it and they like getting an idea of what’s actually going on in the store
 

Times Up

Formerly PassinTime
Joined
Sep 13, 2017
Messages
1,810
I make a “weekly newsletter” at my store for the front end to read and keep in the drawer which has upcoming events/holidays, the scan coupons from the weekly ad, examples of cartwheel offers from the week, brand launches/in-store demos, and the current REDcard bounceback offer. It’s usually pretty short and is just bullet points but I like having them read it and they like getting an idea of what’s actually going on in the store
I'm jealous!
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,011
Know what's going on in the rest of the store. Big truck that day? A few salesfloor call outs? TMs shorted on their normal shift lengths? Be a little more hesitant to call for backup and try to figure out how the front end can get it's own stuff done. Don't call salesfloor TMs by name to backup unless their TLs have told you to do so. The person you call might have a monster workload that day. Utlilize the salesfloor TLs to help find the best people to call up that day.

That's not really cool or fun. Just a suggestion so that when salesfloor doesn't get it's stuff done, they aren't pointing the finger at you.
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,439
I make a “weekly newsletter” at my store for the front end to read and keep in the drawer which has upcoming events/holidays, the scan coupons from the weekly ad, examples of cartwheel offers from the week, brand launches/in-store demos, and the current REDcard bounceback offer. It’s usually pretty short and is just bullet points but I like having them read it and they like getting an idea of what’s actually going on in the store
While I love that idea shouldn’t that be standard during your 1 minute huddles with the cashiers as they come in? This is all info I would personally share with my team 1-1 when they come in for their shift. Gives me time to see how they’re doing, if they have any questions or just bond with the team. I can see now that S&E TLs are mids a lot it being useful but I prefer the personal touch to delivering this weekly news.
 
Joined
Nov 27, 2015
Messages
1,787
1 minute huddles w cashiers to share info above and beyond break card and lane assignment? This does not exist at my store.
 

Dog

Service & Engagement TL
Joined
Jan 4, 2018
Messages
1,056
While I love that idea shouldn’t that be standard during your 1 minute huddles with the cashiers as they come in? This is all info I would personally share with my team 1-1 when they come in for their shift. Gives me time to see how they’re doing, if they have any questions or just bond with the team. I can see now that S&E TLs are mids a lot it being useful but I prefer the personal touch to delivering this weekly news.
I read it with them it’s just in the register for them to refer to if they want to share info with a guest
 
Joined
Sep 11, 2018
Messages
9
I make a “weekly newsletter” at my store for the front end to read and keep in the drawer which has upcoming events/holidays, the scan coupons from the weekly ad, examples of cartwheel offers from the week, brand launches/in-store demos, and the current REDcard bounceback offer. It’s usually pretty short and is just bullet points but I like having them read it and they like getting an idea of what’s actually going on in the store
definitely stealing this idea for market....
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,809
Know what's going on in the rest of the store. Big truck that day? A few salesfloor call outs? TMs shorted on their normal shift lengths? Be a little more hesitant to call for backup and try to figure out how the front end can get it's own stuff done. Don't call salesfloor TMs by name to backup unless their TLs have told you to do so. The person you call might have a monster workload that day. Utlilize the salesfloor TLs to help find the best people to call up that day.

That's not really cool or fun. Just a suggestion so that when salesfloor doesn't get it's stuff done, they aren't pointing the finger at you.
And when backup is done, calling out over the walkie “hey team thanks so much for that quick response to backup, I really appreciate it!” Goes a long way. People are more likely to come up if you appreciate them and get them off the lane quicker
 
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