Archived GSTL's job description under modernization

[brandy]

Can someone tell me what exactly the GSTL's are suppose to be doing if everyone up front is doing basically what the GSA's and GSTL's were doing a few months ago? Ours do nothing.

 

[Far from newbie]

I didn’t read the core roles for the new Service and Engagement advocates or Team Lead but I did read the presentation and GM expert ones and know that the SEA’s and SETL are NOT supposed to task : No candy, gum, zoning, setting, filling, cleaning. We have a GM presentation expert assigned to the checklanes to do all that.

 

[Dog]

• Conducting first interviews with potential new hires
• Observing front end team to make sure that they are engaging with guests (pushing cartwheel/redcard, reading weekly ad, being generally friendly/engaging)
• Observing patterns of behavior and potentially doing write-ups/seek to understand/coaching convos with team (including attendance issues)
• Developing "talent" (i.e. make sure that everyone is trained for every front end workcenter including SCO and guest service and training certain people to close registers)
• I still do break schedules
• Identifying gaps in coverage in front end schedules and finding coverage
• Communication with team via huddles/1 on 1 conversations regarding things that are important to their job (REDcard bounceback offer, events coming up in-store, other things as they may come up if I see that a lot of the team is having an issue with the same thing)
• As of right now I also do equipment management by troubleshooting and sending back broken Zebras but I think this responsibility varies by store
• Supply order for front end (including guest service supplies)

I'm sure I missed some but others are free to add to it

 

[Hardlinesmaster]

 

[Tessa120]

View attachment 8157View attachment 8158

Isn't that the position formerly known as cashier? Not GSTL?

 

[seasonaldude]

After this weekend I believe the job description has been updated to deal with angry Karen's, drink, hold your head and cry.

 

[Hardlinesmaster]

Isn't that the position formerly known as cashier? Not GSTL?

You are correct.

 

[REDcardJJ]

i don't think the job description has actually changed

 

[sunnydays]

it really hasn’t

 

[BullseyeBabe]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it, especially the GSAs. I don’t understand and don’t know what to tell them. Anyone else seeing this at your stores?

 

[Times Up]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it,

The schedule says you're a manager, but your paycheck says otherwise. Now I remember why I quit.

 

[HRTMKendall]

My store puts former GSA’s under the Service Advocate part of the grid.

 

[BullseyeBabe]

Scheduling them as SETL is not cool.

 

[Dog]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it, especially the GSAs. I don’t understand and don’t know what to tell them. Anyone else seeing this at your stores?

Do you have 1 SETL or 2?

 

[BullseyeBabe]

We have 2.

 

[Llamanatee]

Scheduling them as SETL is not cool.

My store did this to a TM because the SETL was on LOA. I told him if he lasted longer than two weeks he should ask for the TL pay. They wised up before then and pulled a GM TL to the front. We had too many anyways.

 

[CeeCee]

I didn’t read the core roles for the new Service and Engagement advocates or Team Lead but I did read the presentation and GM expert ones and know that the SEA’s and SETL are NOT supposed to task : No candy, gum, zoning, setting, filling, cleaning. We have a GM presentation expert assigned to the checklanes to do all that.

I wonder who that’s supposed to be at my store because the cashiers are still the only people I see stocking the candy. And we are low on so much that only 1/2 the lanes are fully stocked.

 

[idkwhattodo]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it, especially the GSAs. I don’t understand and don’t know what to tell them. Anyone else seeing this at your stores?

literally all my shifts are under service and engagement tl and our other two (former i guess) gsas also have a few service and engagement shifts. i don’t necessarily want to be a tl, but at a certain point when i’m doing everything, but write ups (i’m literally instructing my tls to write up and document events though) i kind of feel like i deserve it and like i’m being too nice to target.

 

[REDcardJJ]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it, especially the GSAs. I don’t understand and don’t know what to tell them. Anyone else seeing this at your stores?

this bugs me. the whole idea is that they're just supposed to be guest advocates, nothing special. opening/closing is part of the core roles now, so there's no need to schedule them under a different workcenter. my ETL won't even schedule guest advocates under the Service and Engagement TL workcenter to cover vacations/extended periods of time bc it's not their job.

 

[BullseyeBabe]

Honestly, I think it’s bs.

 

[sunnydays]

this bugs me. the whole idea is that they're just supposed to be guest advocates, nothing special. opening/closing is part of the core roles now, so there's no need to schedule them under a different workcenter. my ETL won't even schedule guest advocates under the Service and Engagement TL workcenter to cover vacations/extended periods of time bc it's not their job.

it’s just part of this ongoing half-assing of front end modernization at a lot of stores. like scheduling TMs as “checkout advocates” or “self checkout advocates” when you could just use shift codes like GM does and have everyone scheduled as “guest advocates”

or store leadership not enforcing shit like no freight etc etc

super frustrating

 

[starfishncoffee]

Our former GSA’s and the guest advocates we’ve trained to close and open are being scheduled under SETL. They’re not happy about it, especially the GSAs. I don’t understand and don’t know what to tell them. Anyone else seeing this at your stores?

Yes. Me. But it seems to be phasing out, and I’m glad, because I didn’t like it for many of the reasons outlined here. Still, I can tell by the time frames that I’m scheduled whether or not I’ll be on a register (though I honestly don’t mind it). I know how to do everything, so usuallyend up covering everything.

One thing not happening at our store now is front end push. GM isn’t doing it (because they aren’t being scheduled; no shade t GMTMs) and our ETL has a fit if we do. Looks like of empty up there.

 

[Times Up]

One thing not happening at our store now is front end push. GM isn’t doing it (because they aren’t being scheduled; no shade t GMTMs) and our ETL has a fit if we do. Looks like of empty up there.

My store was having GM do the endcaps and market doing (poorly) the candy.

 

[Dog]

Yes. Me. But it seems to be phasing out, and I’m glad, because I didn’t like it for many of the reasons outlined here. Still, I can tell by the time frames that I’m scheduled whether or not I’ll be on a register (though I honestly don’t mind it). I know how to do everything, so usuallyend up covering everything.

One thing not happening at our store now is front end push. GM isn’t doing it (because they aren’t being scheduled; no shade t GMTMs) and our ETL has a fit if we do. Looks like of empty up there.

Same at my store. The front end is a ghost town. Not a single person ever zones, pushes, or does bullseye reshop for literally weeks at a time - it is completely empty over there and looks trashed yet no one seems to care. Same thing with the candy, it’s completely empty yet when I try to have a cashier push it just to get it looking somewhat respectable I just get thrown under the bus because that’s “not our job.” I understand it’s not our job but what ever happened to the store working together to help each other out

 

[idkwhattodo]

We still do candy although my SD has a fit if she sees the three tier of candy sitting by the checklanes. She literally expects us to get it done, but does not want to see the cart.

As for bullseye? Me and the one GSTL were yelled at when things first rolled out because we did it one day. We didn’t do it all weekend after that. SD came in on Monday and yelled at me and that same GSTL (who was off that weekend anyway) about how it cannot look that empty. We were like “uhhh, you just told us not to.” I ended up doing 5 full uboats that Monday. Sooo right now we are doing it when our SD tells us to (which seems to be most days... some days she won’t let us) and if it’s really bare on days she isn’t here our GE will do it with us.