- Joined
- Sep 21, 2018
- Messages
- 52
Over the past month or two our store has been massively under staffing the front. Generally after 7-8 p.m. due to breaks, getting carts, etc.... we only have one person to watch the entire front. Because of this we often don't have any lanes open. Just SCO. If it gets really busy we call for team targets. Tonight I counted at least 5 guests incredibly angry they had to check themselves out. One told me to get off of my ass and do my job.... What he doesn't understand is I'm doing my job. I'm watching to make sure guests aren't stealing anything, I'm answering red lights to remove double scans, incorrect produce scans, credit card issues, coupons, alcohol, cartwheels, collecting reshop, emptying hanger bins, restocking bags... I'm also watching guest service, organizing carts, and fixing the drinks coolers... Guests keep leaving complaints about me and somehow I'm to blame? Do guests really think this is how I want it to be? I would much rather check them out on a lane. I'm not being lazy. I'm doing what I'm told.
It makes absolutely no sense why you wouldn't have 1-2 lanes open all night on a Friday and Saturday night. Is anyone else's store this massively understaffed? What the heck am I supposed to do so guests don't get angry and put the blame on me?
It makes absolutely no sense why you wouldn't have 1-2 lanes open all night on a Friday and Saturday night. Is anyone else's store this massively understaffed? What the heck am I supposed to do so guests don't get angry and put the blame on me?