- Joined
- Jun 20, 2011
- Messages
- 286
So, I haven't posted in a while, but I was a GSTL for several years until I quit a year or so ago. As far as I can remember, Target never really addressed no receipt exchanges in their policy. The only time you could get the register to prompt for them if the guest exceeded the limit. I know there are various ways to get around it, but I just wanted to see how different stores handled that situation.
I received a gift from target.com and I had thrown the packaging away before I realized it was defective. I came to the store to get a new one, but the no receipt return price was 50 % off (not clearance, just a good sale, I guess). When I asked if the be willing to let me get another one, they said I would have to pay the difference. I didn't argue it b/c I couldn't remember the policy addressing this, but my old store would have done this without question for any guest...So guest service peeps, what would you have done?
I received a gift from target.com and I had thrown the packaging away before I realized it was defective. I came to the store to get a new one, but the no receipt return price was 50 % off (not clearance, just a good sale, I guess). When I asked if the be willing to let me get another one, they said I would have to pay the difference. I didn't argue it b/c I couldn't remember the policy addressing this, but my old store would have done this without question for any guest...So guest service peeps, what would you have done?