- Joined
- Jul 11, 2014
- Messages
- 134
So today I went to grab a sporting goods call button and as I'm walking there I see a team member on break clearly with phone and bag in hand. When I reach the call button I approached my guest I realize she's extremely upset. She starts ranting and raving to me before I can clear the button about the extremely rude team members in our store. Mind you I'm an elect team member, not a lod. So I ask what happened she said she asked the team member to help her pick out a tent and that team member had said "I'm sorry I'm on break" and walked away. She wanted them to atleast find someone to help her, get on the phone to page someone or just straight up come back from break and start helping her. Like I said this team member was clearly on break, no name tag, bag on hand and on their phone. My guest just kept saying she could not stand rude people and could not understand how someone could so rudely say I'm on break and walk away. I managed to calm her down by just apologizing 80 times and helped her find her tent(which was impossible, she only wanted to spend $25) but she just kept saying how rude that team member was. I went to said team member and asked what happened and got the story that she approached the team member and they just politely said "sorry I'm on break" and went about their day. What is wrong with my guest??