A few years ago when the whole " vibe" with the guests was the new thing ..our stl told us that if he ( thank God he has since moved on ) saw us walk by a guest without speaking to them we would be coached on the Spot. Well, the stl, etls would walk right by guests and tms all day long never speak them. Our dtl at the time was a hard ass. He was very unfriendly would never speak and always looked like he was about to shit out a pine cone. One day the dtl came in and did his usual thing of not speaking to anyone unless they were a tl, srtl etl, stl etc. well on this day a tm ( who has never been afraid to speak their mind ....usually says what the rest of us wants to but are afraid to) called the dtl by name ( when he walked by him in an offstage area) and said can I ask you a quick question. The dtl looked shocked and said sure. The tm then said how do you expect us ( tms) to be friendly to guests all the time when you walk in here and you wont even speak to tms. The tm went on to say I have been here for two years and you have never spoke to me. The dtl said well I apologize for that....then walked off. Later, the tm was called up front by the stl and hr etl and was told he shouldn't had said that . The tm said well don't ask me to do something as a tm y ou as a leader aren't willing to do yourself ( ie viibing with the guests). In the end the tm was told never to do that again. However, we all still laugh about it ...cause from the day forward everytime the dtl came in the store he made sure he found that tm ( if he was there) and spoke to him .