abstractpremed96
GSA
- Joined
- Dec 14, 2015
- Messages
- 50
Hey guys. So I made GSA about a month ago, started training the week before last, covered a few shifts on my own but with a GSA working GS or Sbux in case I needed help. I have my first real shift, a Friday close, this week and had some questions about some things I've noticed in my shifts and training.
Just as background, we're a ULV store, with one opening GSA/GSTL and one closing GSA/GSTL. We don't actually have a GSTL anymore. GSTL duties are being done by the SBTL, but it's really just the GSAs. If there's a GSA working, there's no GSTL.
1. Establishing authority: Our store gives GSAs a lot of independence, with ETLs and the SBTL rarely stepping in for much of anything Our old GSTL micromanaged but now it's a free for all. However I'm having trouble establishing myself as a GSA with the other cashiers. We have four GSAs. Our other new GSA came from softlines, and our next newest GSA was an external hire. I'm the only GSA who came from cashier, and most of the cashiers are older and more experienced than me (I'm 21 and have worked at Target 10 months not including LOA. I got promoted because I learned quickly, became global, and am good with guests). They still see me as a cashier. That I was a GSA was never even communicated to them, so they'd ask things like why am I not on a lane or why do I have a walkie. Even now that they know, I still get "who do you think you are?" looks when I ask them to do things like zone or collect reshop. They also do things like leave lanes on their own to go to the bathroom or clock out or go to break (they look at the schedule) leaving me wondering where they went. And they overstay their breaks by tacking on bathroom breaks at the ends. How can I establish a bit more authority? Only the brand new cashiers listen to me at all.
2. Performance: Getting rid of speed scores was a mistake, and the post-speed score cashiers are slow AF, especially one. The other GSAs agree that it makes no sense that we have to call for 2 backups when there's 3 cashiers and 3 people in each line and we're already on express because it takes them on average 10-20 minutes to check out a guest. There's nothing to hold them to now, so how can we improve that?
3. Efficiency/consistency: How can I get the newer and a few older cashiers to follow best practice to make all of our lives easier? Cashiers never put in change requests. They just tell me they're low, and I often have to put the request in before actually filling it. The new ones don't turn on flashers no matter how much we tell them to. They just yell our names out. They put used giftcards with the promo gift cards. they throw coupons away. They let guests take flats and 3 tiers out to the lot. They let receipt paper run completely out. They put reshop on the end of the lane Most of the time I don't see these things being done. I just see the result so we have no idea who does it. And no matter how much we tell them to do these things, it never gets done. It's hard to tell all of them because not all of them are on the same shifts.
Just as background, we're a ULV store, with one opening GSA/GSTL and one closing GSA/GSTL. We don't actually have a GSTL anymore. GSTL duties are being done by the SBTL, but it's really just the GSAs. If there's a GSA working, there's no GSTL.
1. Establishing authority: Our store gives GSAs a lot of independence, with ETLs and the SBTL rarely stepping in for much of anything Our old GSTL micromanaged but now it's a free for all. However I'm having trouble establishing myself as a GSA with the other cashiers. We have four GSAs. Our other new GSA came from softlines, and our next newest GSA was an external hire. I'm the only GSA who came from cashier, and most of the cashiers are older and more experienced than me (I'm 21 and have worked at Target 10 months not including LOA. I got promoted because I learned quickly, became global, and am good with guests). They still see me as a cashier. That I was a GSA was never even communicated to them, so they'd ask things like why am I not on a lane or why do I have a walkie. Even now that they know, I still get "who do you think you are?" looks when I ask them to do things like zone or collect reshop. They also do things like leave lanes on their own to go to the bathroom or clock out or go to break (they look at the schedule) leaving me wondering where they went. And they overstay their breaks by tacking on bathroom breaks at the ends. How can I establish a bit more authority? Only the brand new cashiers listen to me at all.
2. Performance: Getting rid of speed scores was a mistake, and the post-speed score cashiers are slow AF, especially one. The other GSAs agree that it makes no sense that we have to call for 2 backups when there's 3 cashiers and 3 people in each line and we're already on express because it takes them on average 10-20 minutes to check out a guest. There's nothing to hold them to now, so how can we improve that?
3. Efficiency/consistency: How can I get the newer and a few older cashiers to follow best practice to make all of our lives easier? Cashiers never put in change requests. They just tell me they're low, and I often have to put the request in before actually filling it. The new ones don't turn on flashers no matter how much we tell them to. They just yell our names out. They put used giftcards with the promo gift cards. they throw coupons away. They let guests take flats and 3 tiers out to the lot. They let receipt paper run completely out. They put reshop on the end of the lane Most of the time I don't see these things being done. I just see the result so we have no idea who does it. And no matter how much we tell them to do these things, it never gets done. It's hard to tell all of them because not all of them are on the same shifts.
