Paid & left

[AutGotAlot]

I need advice about a situation that happened in the event of a guest who allegedly paid & left over $100 worth of items at the check out. The guest had a receipt with a select few items underlined, claiming that the items were purchased, bagged and some how left at the register. The guest claims that when she got home the items weren't in her car or bags. Upon request, AP takes the guests receipt and attempts to verify that the paid & left actually took place and that the guest or cashier had failed to put the items in her cart. AP returns confused , AP explained that a few items were left but it was difficult to tell which items were actually left because the guest had intentionally given the cashier items that were go backs as well. Should the guest receive a full refund? After getting a refund for those items, the guest went into the store and then returned with two additional items underlined from the same reciept claiming those were left as well. Should the guest receive the second refund or ?

 

[Hardlinesmaster]

Let your tl or ap handle it.

 

[Fluttervale]

That decision is up to AP. On average, a family will spend over $12k a year on things they can buy at Target, so it’s really not worth pissing them off over $50.

 

[Planosss]

That decision is up to AP. On average, a family will spend over $12k a year on things they can buy at Target, so it’s really not worth pissing them off over $50.

What are the top 3 dpci’s sold at target?

 

[Captain Orca]

$12,000.00 per year per family? Key word to that assumption is "can." Hard to believe it's that high.

 

[Fluttervale]

What are the top 3 dpci’s sold at target?

Bananas by the each is #1 if your store sells bananas individually. Whole milk gallons is #2. I would bet that 2% gallons is #3.

 

[Planosss]

Bananas by the each is #1 if your store sells bananas individually. Whole milk gallons is #2. I would bet that 2% gallons is #3.

How many bananas, whole milk gallons and 2% gallons are sold yearly company wide?

 

[Fluttervale]

$12,000.00 per year per family? Key word to that assumption is "can." Hard to believe it's that high.

If they have two or more kids, it’s not really a reach.

USDA ERS - Food Prices and Spending

Retail food prices partially reflect farm-level commodity prices, but other costs of bringing food to the market (such as processing and retailing) have a greater role in determining prices on supermarket shelves and restaurant menus. Monthly price swings in grocery stores for individual food...

www.ers.usda.gov

According to the USDA the lowest income quartile spent over 4K on groceries alone last year, which doesn’t include cleaning supplies, OTC medication, paper goods, diapers, clothing, or electronics. The highest quartile spends over 12k on food. That’s just groceries, not eating out.

So if a consumer has the ability to spend 12k a year in your store, just on the stuff they need, why piss them off over $50?

 

[happygoth]

$12,000.00 per year per family? Key word to that assumption is "can." Hard to believe it's that high.

I have personally spent at least $7500 this year between my store and Target.com.

 

[Captain Orca]

To each their own.

 

[happygoth]

To each their own.

Groceries, household goods, personal care, home decor, clothes, electronics - almost anything you need, plus the benefits of team member discount and Redcard - why wouldn't I?

 

[Captain Orca]

Of course.

 

[NKG]

Depends on the items- if they are missing 5 firesticks then I'd let an ETL/SD handle. If it's a bunch of stupid stuff just let the guest grab the items and move on with your day

 

[TheClopen]

I need advice about a situation that happened in the event of a guest who allegedly paid & left over $100 worth of items at the check out. The guest had a receipt with a select few items underlined, claiming that the items were purchased, bagged and some how left at the register. The guest claims that when she got home the items weren't in her car or bags. Upon request, AP takes the guests receipt and attempts to verify that the paid & left actually took place and that the guest or cashier had failed to put the items in her cart. AP returns confused , AP explained that a few items were left but it was difficult to tell which items were actually left because the guest had intentionally given the cashier items that were go backs as well. Should the guest receive a full refund? After getting a refund for those items, the guest went into the store and then returned with two additional items underlined from the same reciept claiming those were left as well. Should the guest receive the second refund or ?

That's for TL or AP to handle.

 

[Yetive]

Groceries, household goods, personal care, home decor, clothes, electronics - almost anything you need, plus the benefits of team member discount and Redcard - why wouldn't I?

Not to mention birds.

 

[happygoth]

Not to mention birds.

ALL the birds! 🐤🐦🕊

 

[Amanda Cantwell]

Not to mention birds.

ALL the birds! 🐤🐦🕊

that's probably my number one category lol... $7500 at LEAST 😄


OP-- you did everything right. Let AP handle and follow their direction