Today, my tm handed me the phone and said the guest wanted to talk to a manager.
She tells me that this morning, the girl in electronics told her we had plenty of switches in stock. I asked her if she was sure she was talking to electronics. She tells me that she was, because she was transferred to us.
Okay. She took the bait. I then told her that I only had male workers on today. Which was true. The operator was even male. Plus I informed her that all staff are completely sure and have been informed since noon yesterday that we are out and do not know when we are getting more. This is also true, as huddles and walkie announcements throughout the days have said as much. The operators are also well informed.
Then she tells me she had been refreshing the website constantly and that it says we have limited stock.
Well..... target sent us 5 extra neon, and shorted us 5 black. We've researched it about 10 times, plus ap has elevated the issue. Our damn system still says we have 5 black ones in stock, and -5 neon.
She then says she feels she should get 10% off an accessory for her trouble that we have put her through. I tell her no, and she presses it. I tell her no again, and explain that nobody would have told her we have "plenty" and reiterate that I had no female employees working today as she brings up that the electronics girl told her we had plenty again.
She tells me she expected better from us, and I reply that I expected better attempts from her as well. Lying to me won't get you a switch or a discount.
The conversation ended there without an argument 🙂