Front of Store Attendant
- Apr 19, 2012
So today was the first day I felt threatened by physical attack by a Guest. Luckily it didn't come to that but they were so enraged I was getting concerned because I was unsure of proper procedure. So my question is does anybody know the proper procedure on how to deal with them should one ever start throwing down? For those who don't know I'm going to be trained as a GSA sometime soon here and thought I should check first. Can I myself contact authorities or do I have to first request the presence or authorization of an LOD?