CleanMyBackRoOm
Hard lines Wizard
- Joined
- Sep 27, 2014
- Messages
- 276
Okay, so last night while me and my HR ETL were sitting down discussing reports about hard lines we noticed that for some reason or another the OTC Rx area seems to have a really poor score. It's not just our score either, we looked at the entire district and it seems that a large portion if not all of our district suffers with pretty bad LOC accuracy and lots of negative feedback in guest comments about it. They don't give us a negative number on surveys but they just mention that something should be done with the area because it's overwhelming. I totally understand that, not only is medicine a complete pain in the butt trying to figure out whats the best buy but if your sick your probably not in the best frame of mine trying to purchase medicine any how.
Anyways, curious for those ETLs, TMs, and TLs out there... What are your guys's scores for your OTC Rx area on your reports? High? Low? If it's high, mind letting me know if you have anything different than the standard plano set? Maybe it's something I can try to fix? I'm not too sure what else, other than zoning to do over there. Like I said there's crap everywhere, and I am not sure how to make it any easier for the guests to traverse the area.
Any ideas are greatly appreciated... I was telling my LOD yesterday that maybe just having a better TM presence in that generally area might help, but every time I am over there basically someone knows what they're looking for and doesn't really want any help. I'm not sure, I want to improve our score if I can with something creative but I am currently at a loss for ideas / words about the situation.
I'm all ears, thanks =]
Anyways, curious for those ETLs, TMs, and TLs out there... What are your guys's scores for your OTC Rx area on your reports? High? Low? If it's high, mind letting me know if you have anything different than the standard plano set? Maybe it's something I can try to fix? I'm not too sure what else, other than zoning to do over there. Like I said there's crap everywhere, and I am not sure how to make it any easier for the guests to traverse the area.
Any ideas are greatly appreciated... I was telling my LOD yesterday that maybe just having a better TM presence in that generally area might help, but every time I am over there basically someone knows what they're looking for and doesn't really want any help. I'm not sure, I want to improve our score if I can with something creative but I am currently at a loss for ideas / words about the situation.
I'm all ears, thanks =]