Archived Sell, Sell, Sell

[sprinklesontop]

If Target wants us to be salespeople, then they will have to support the time it takes to do this.

Target isn’t willing to invest to actually make a selling culture!

What Target wants and is willing to pay for will never happen. This approach will backfire and result in an epic failure somewhere within Spot's back yard.

This is how we were told they want our store ran. . .while doing the usual target crap. This is the primary reason we have lost almost all of our long term employees and why I am now week one into my back up job. Spot is outside its damned head if it thinks just throwing this crap on etls will create what they want without making the correct investmenf in the end goal. Its just not logical.

Preface: ***** By NO means am I defending Spot**** ....

I think ALL that is happening right now IS Spot's "strategy". I think they are applying so much pressure at the Store level to see WHO will quit; WHO will get themselves "coached" out; WHO will rise above, and WHO will be a true Target TM when the dust settles. Then, and ONLY then, will they make the investment toward training and development to support the selling culture. Now, they'll foot the bill because they have the "ideal" Team. If you were running a large corporation, would you spend the capital necessary on TMs that aren't 100% on-board? Or.... if you were to open your own business tomorrow.... how many people in your current store would you take with you? I bet it's not "everyone"..... You would select only a few good ones. I think that's been Spot's plan all along..... set an astronomically high expectation; weed people out thru attrition; re-build your new empire w/ kool-aid drinking, Stepford-wife-like soldiers.

p.s. (@Militantagnostic will correct me: Flavor-Aid)

 

[greatteam]

Preface: ***** By NO means am I defending Spot**** ....

I think ALL that is happening right now IS Spot's "strategy". I think they are applying so much pressure at the Store level to see WHO will quit; WHO will get themselves "coached" out; WHO will rise above, and WHO will be a true Target TM when the dust settles. Then, and ONLY then, will they make the investment toward training and development to support the selling culture. Now, they'll foot the bill because they have the "ideal" Team. If you were running a large corporation, would you spend the capital necessary on TMs that aren't 100% on-board? Or.... if you were to open your own business tomorrow.... how many people in your current store would you take with you? I bet it's not "everyone"..... You would select only a few good ones. I think that's been Spot's plan all along..... set an astronomically high expectation; weed people out thru attrition; re-build your new empire w/ kool-aid drinking, Stepford-wife-like soldiers.

p.s. (@Militantagnostic will correct me: Flavor-Aid)

And who wants to work for a company that resorts to such petty high school level tactics to make their team great? It's like saying "we're going to tie you down, cover you in gasoline, light you on fire, tie jumper cables to your nipples, and smack you across the face with a wooden bat covered with nails. If you make it through, you get to be part of our TOTALLY AWESOME BEST TEAM EVER!!!"

No one in their right minds worth a damn would want to join that company.

 

[Hardlinesmaster]

Preface: ***** By NO means am I defending Spot**** ....

I think ALL that is happening right now IS Spot's "strategy". I think they are applying so much pressure at the Store level to see WHO will quit; WHO will get themselves "coached" out; WHO will rise above, and WHO will be a true Target TM when the dust settles. Then, and ONLY then, will they make the investment toward training and development to support the selling culture. Now, they'll foot the bill because they have the "ideal" Team. If you were running a large corporation, would you spend the capital necessary on TMs that aren't 100% on-board? Or.... if you were to open your own business tomorrow.... how many people in your current store would you take with you? I bet it's not "everyone"..... You would select only a few good ones. I think that's been Spot's plan all along..... set an astronomically high expectation; weed people out thru attrition; re-build your new empire w/ kool-aid drinking, Stepford-wife-like soldiers.

p.s. (@Militantagnostic will correct me: Flavor-Aid)

Team is gone. Vibe failed, badly. These events can be considered worse, but wait for change again.

 

[jenna]

I think ALL that is happening right now IS Spot's "strategy".
p.s. (@Militantagnostic will correct me: Flavor-Aid)

You are over thinking this....

Spot is flying blind and grabbing at straws. Corporate doesn’t care about team members. We are easily replaced. Corporate is looking for an easy fix (sell) when it is much more difficult to fix real issues like instocks and how to squeeze blood from a stone (more tasks completed with less payroll.)

 

[RandomTeamMember]

And this is right... Target isn’t willing to invest to actually make a selling culture! It just wants the appearance of having figured out its operations and store direction enough that now they can have TMs “selling” products. If this strategy was profitable, then yoh could add hours to your stores. If every hour of selling in cosmetics added $20 in profit, it would pay for the TM standing there and still get money into the store... the problem is that it does not, and Target knows it, so they cut hours to make it happen instead.

If they want their buildings like this, they need to figure out operations and add payroll into buildings incrementally... 100 hours at a time while installing knew workcenters that are being trained and specialized in product knowledge for departments... because each of these positions should be able to pay for themselves! If they feel so strongly in this selling strategy, then there shouldn’t be any problems for them to put their money where their mouths are.

Preach it

 

[Kartman]

Man, I can't wait to see the Next Silly Target Idea.

 

[RandomTeamMember]

My LOD wanted me to sell $2000 worth of beauty within an 8 hour shift while pushing a truck.... NOT A CHANCE. I definitely do sell more than some of the other beauty TM's we have (and I know I'm certainly not the best) but to tell me to have a goal of $2000 is ridiculous. Most I've ever sold within a day was a little over $200. ( and no I don't think it's a combined goal with the other beauty TM's because there were different goals for them)

 

[Frontlanegirl]

Not with this new culture they want. My store etl gave us the directions of walking the person to the tm in that designated department. Then that tm is tasked with not only selling the item they want but also forming a connection that leads to at least 3 to 5 attachments that meet up with that original product.

Example guest comes in for laundry soap. Tm in girls walks them to chemicals has the tm in chemicals talk with them about the item and creates a bond by asking about their home life, their day etc and then adds fabric softener, those washing machine cleaner things, and then walks them to c block and has the tm over there add a laundry basket and one of those net bags for bras.

This is how we were told they want our store ran. . .while doing the usual target crap. This is the primary reason we have lost almost all of our long term employees and why I am now week one into my back up job. Spot is outside its damned head if it thinks just throwing this crap on etls will create what they want without making the correct investmenf in the end goal. Its just not logical.

How the hell do they expect this to happen when often we only have one hardlines TM on the floor?

 

[Stubio]

First time hearing about this new sales pitch idea, my store doesn't have enough people on the floor to do this...

 

[Rarejem]

Weird. Regular hardlines TMs don’t have their sales tracked. The only thing I’m thinking is if they’re doing sales observations where they watch you deal with guests and look for you to add to their basket but it’s not something that’s generally done with hardlines since we hate doing it why would we observe even more TMs

I am a hardlines tm in Home. I am expected to track my sales throughout my shift and report them daily. I am also frequently the only one scheduled in HL other than the General Merchandise Team Lead. At this time, NO other hardlines scheduled tm has to do this, including the TL.

 

[BackroomBear]

It's funny they expect you to care when you're barely there

I agree, but it’s not that hard. I work 5 hrs a week. I avoid the sales floor as much as possible but if a guest asks for help or TM needs help I’ll make the extra step to try and get the sale. Target isn’t my FT thing but I understand it is for a lot of people, so if I can help make sales (especially high $ patio/furniture sales) I know it helps the team keep hours (ideally). But as soon as I punch that clock, I’m checked out until next week

 

[sprinklesontop]

How the hell do they expect this to happen when often we only have one hardlines TM on the floor?

We recently started E2E in Hardlines. Now we have at least 4-5 TMs all day in various areas of Hardlines: Toys, Seasonal, Domestics, Housewares, etc. No doubt, there's been some bumps in the road..... more to come on this, I'm sure.

 

[Kartman]

I guess I need to SELL MORE if I want another hardlines shift.

 

[BoxCutter]

I guess I need to SELL MORE if I want another hardlines shift.View attachment 5241

Hope you didn't have plans for the weekend.

 

[sprinklesontop]

I guess I need to SELL MORE if I want another hardlines shift.View attachment 5241

What about SFS? Our "cart attendant/brand ambassador/front end ambassador-advocate-specialist"-guy does SFS too ! Oftentimes, they extend his shifts to help pack at the end of his day. You don't need to sell anything in SFS...... just greet everyone as you zip around the store shopping for others. Then you can add "personal shopping expert" to your already lengthy title! That's a big name-tag.

 

[Kartman]

Weekend plans?

LOL!!!

 

[Bosch]

What about SFS? Our "cart attendant/brand ambassador/front end ambassador-advocate-specialist"-guy does SFS too ! Oftentimes, they extend his shifts to help pack at the end of his day. You don't need to sell anything in SFS...... just greet everyone as you zip around the store shopping for others. Then you can add "personal shopping expert" to your already lengthy title! That's a big name-tag.

Flippant answer for this "You need to sell more." question. "So $3-5grand a day isn't enough? How much do you personally do in a day?" Conversation is over.

We are scavengers of the store picking up all that free sales money, the more we can get picked and packed out the more sales we get.. Sadly this point seems to go over the head of everyone but my direct leaders. Cause what I do does not benefit them directly <looking at you softlines> so they don't care to make sure their process is on point so that we can actually get our orders picked..

 

[sprinklesontop]

Flippant answer for this "You need to sell more." question. "So $3-5grand a day isn't enough? How much do you personally do in a day?" Conversation is over.

We are scavengers of the store picking up all that free sales money, the more we can get picked and packed out the more sales we get.. Sadly this point seems to go over the head of everyone but my direct leaders. Cause what I do does not benefit them directly <looking at you softlines> so they don't care to make sure their process is on point so that we can actually get our orders picked..

We clearly have a different interpretation of the word "sell".

 

[Bosch]

We clearly have a different interpretation of the word "sell".

How much money do you generate in a day is how I understand it.. That money is there but we don't get it until that order is in the box on the loading dock.. You get that setting powder in a cart when they just wanted a foundation is your sale.. Same as electronics selling a TV and a accessory - get the stuff in the cart and checked out.. Different sides - same coin..

 

[busyzoningtoys]

I

I am a hardlines tm in Home. I am expected to track my sales throughout my shift and report them daily. I am also frequently the only one scheduled in HL other than the General Merchandise Team Lead. At this time, NO other hardlines scheduled tm has to do this, including the TL.

Interesting. So you’re a pilot store; are you high volume? I’m the hardlines TL and it’s usually me scheduled in hardlines alone lol

 

[unknown]

I guess using all this logic, everyone at Target who doesn't sell or upsell something should be fired. Let's see, reverse logistics, hr, anyone at the distribution center, anyone at hq, etc. See y'all.

 

[BackroomBear]

I guess using all this logic, everyone at Target who doesn't sell or upsell something should be fired. Let's see, reverse logistics, hr, anyone at the distribution center, anyone at hq, etc. See y'all.

Lol selling would be hard if product stopped coming in. Bye bye dc hello empty shelves!

 

[Bosch]

Lol selling would be hard if product stopped coming in. Bye bye dc hello empty shelves!

We can't finish a truck and I would say about %50 of my SFS picks for hanging softlines are in repacks or hung up in the back.. Cause the shit ain't on the floor..

 

[Kartman]

Well, I was told how to sell more - it's easy! Just check the sales in your dept when you clock in, then at the end of your shift and subtract the difference and BOOM! That's what "you" sold that day. Just tell the LOD!

 

[YoNanas]

I hate that I can never get a straight answer from any of them. It's like any words that come out of their mouths has been filtered through a corporate app orrrrr something.

I've never worked for a company like this before.

Call them out to corporate. That's just a garbage answer that you need to sell more. Like WTF do they want you to do? Shove merchandise up a customers ass? Like force them to empty out their wallet on buying shit they don't need that they will end up returning the next day? What is wrong with these MF managers? Can't they realize Target sells dollar store quality packing tape for almost $6 when you get the same item that gets the job done and made in the same country for $1. Hey I shop where I can afford and no matter how much pressure an employee puts on me to buy, I will easily back away.