Starbucks TL

Joined
May 6, 2020
Messages
870
Is a Starbucks TL "on call" if a team member doesn't show up for their shift?

I have always heard Target gets fined by Starbucks if they aren't open during their normal business hours.
 

DBZ

Joined
Dec 9, 2018
Messages
1,438
Closing starbucks is really bad. At my store, we have a few people who are trained to help at starbucks. If someone calls out, one of those people is usually working and can cover. If push comes to shove, I hope the TL would come in. My SD might put the TL on a CA if starbucks closed.
 

Yetive

Servant of 2 Masters
Joined
Feb 3, 2016
Messages
7,026
Is a Starbucks TL "on call" if a team member doesn't show up for their shift?

I have always heard Target gets fined by Starbucks if they aren't open during their normal business hours.
It's more complicated than that, but yes, Sbux must remain open during regular hours. Target has a contract with Sbux stating that (also, there must be at least 8 certified baristas on staff, and 2 certified baristas working at all times--though one of the two can be working in a different department). The store is not directly fined, but basically goes on a CA. Ultimately, if issues are not fixed, there are fines and the sbux can be shut down. I'm sure most SBTLs have covered on short notice.
 

Planosss enraged

User friendly.
Joined
Apr 30, 2017
Messages
3,964
Closing starbucks is really bad. At my store, we have a few people who are trained to help at starbucks. If someone calls out, one of those people is usually working and can cover. If push comes to shove, I hope the TL would come in. My SD might put the TL on a CA if starbucks closed.
Can you DM me your store number, I would like to rip your SD a new one.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
20,521
Yep, I remember plenty of times I was by myself with a line to the door & someone from the floor would try to 'help'. They'd end up slowing me down & I'd finally chase them off because they were in my way.
I can zoom when I'm solo.
 
Joined
Oct 22, 2021
Messages
112
Lord Hell...what in the actual.
I wasn't technically allowed to take tips when I worked in Tech, but I did master the art of the golden handshake or the quick money slide on a fist bump.
I thought this was interesting.
Sounds like the kid doesn't have any backup or a good TL.

 
Joined
Sep 13, 2017
Messages
2,455
Yes, it's very important to keep SBux open. I've had to 'run" SBux so the lone barista could take their break. All I did was serve coffee. If the guest wanted something else, I'd just tell the them to come back in 10 minutes when the barista would be back.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
20,521
AP monitoring a buck tip? Too much big brother shit.
Years back we had a cup that we'd toss tip change into to cover whenever anyone came up short. Whenever if was over a $1 it would go into the register.
They busted our SBTL after seeing them pocket the change.
AP does many apprehensions on internal theft. We have a camera aimed at the register.
 
Joined
Feb 17, 2017
Messages
315
You could take tips for forever. I can't remember what it's called (haven't worked at Target since 2019... Just here being nosey lol) but on the site with the rules and what not it says you can, but have to decline first. You then have to report to a tl. I believe it's so it'll be reported for payroll so you can be taxed on your tips (in addition to letting ap know). I used to keep that screenshot in my phone for protection. And I figured I'd just say I forgot to report them. I never got caught though
 
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