To That One Guest - II

FlowTeamChick said:
You may very well be right. And that makes me think the person must have a very sad life indeed if this is what they *need* to do.
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The very first time I ever heard someone on a cell phone in public was some time in the mid/late 90s, I think? I was at a mall, walking around Macy's close to closing time, and this woman was having a very pointed conversation with someone named David, I believe. Or maybe Donald? Well, D clearly was not pulling his weight in the relationship, as the woman was giving him hell for not calling or showing up and lying about what he was doing, how he was treating her, etc etc. This went on for a bit - I was simultaniously fascinated and appalled that she would carry this conversation on in public. Little did I know that this behavior would become the "norm".
 
We had a Karen come in one minute before closing. When our manager let her know we were closing in a minute she (rather rudely) told him she's doing a price match. Ya'll should know where we're going with this.

She comes up to me first (I'm watching SCO and closing registers at the time) before grabbing her items (probably for the best, tbh). Tells me she wants to price match to walmart. I let her scroll through her phone to find what she's looking for. Pulls up an image of these tide pods that are $4.00 at walmart. The tag is yellow, and she flat out says it's a clearance price. She says that she spoke with corporate twice and they said that as long as she was at the store before 10 we would be able to do the price match for her. I'm like "Okay but we don't price match clearance prices." And it's all downhill from there. She's trying to tell me that she was told that as long as she can verify the price on the app then we have to do the price match. Okay Karen that's true, but by app, they don't mean the Facebook app. And no, I don't know why other stores are allowing guests to get 12 different containers of the pods at $4 a pop (and getting the gift cards on top of it) but they're not my store, and I'm not letting you price match a $22 dollar item down to $4 dollars when you're showing me a picture of a Walmart price tag off of a facebook page. Especially when you click on the link and it takes you to the website where it lists the items for $22 dollars. It don't work that way. Sure sure sure, you'll be back tomorrow to get the price you want after you call corporate again. Oh wait, you're never shopping here again? Alright then ma'am, I'll see you next week.
 
TTOG/TMFAS*:

Thank you so much for communing with me over espresso machines for far longer than necessary after hearing the call for backup over my walkie. If your store was anywhere close to anywhere I actually go, I'd come by and find a way to leave you an awesome guest comment and/or do the same for you, if needed.

*Team Member from another store
 
Not Target related but funny and creepy

I was at a local Wendys when this rough character dude (w/ toddler next to him) started chatting up a security guard in uniform. The guy started asking if it was legal for plain clothes Walmart AP to stop the guy for making a scene (missed those details), and escorted him out and issued a No Trespass on the guy. The guy discussed how he called the Wal-mart manager later on asking when he can return. Apparently the No Trespass was corporate wide and permanent. And if he stepped back on property, Walmart would peruse legal action against the guy.

So it must have been severe.

I was surprised on how open this guy was discussing the situation in public.

I shuddered when the security guard started giving answers or his opinion on the situation.
* Starting saying AP should carry identification (even when in plain clothes)
* State why they are escorting out the person.

I am sure the guy was purposely making himself sound like he was the victim in the case.
 
TTOG: no. Target does not random power plug X. Yes I understand that we sell that product, but we don't sell replacement parts.

TTOG: no, we do not cell battery packs for cordless phones. Yes I understand we sell the cordless phones, but we do not sell replacement parts
 
TTOG: If you find a damaged product on the floor, simply hand it to me and say "This is damaged can I hand it off to you?"

It was completely unnecessary to go into a rant, preface said rant by saying: "OK um, ma'am, I found these and I just want you to know that I didn't cause this," then frantically point at the damage and yell at me: "See, look. It's all damaged on the front. I don't know who your shipper is, but it'll now be IMPOSSIBLE for your store to sell this! Bye."

🙄🙄🙄

Other than making sure it's taken off the floor, you'd like me to do what, exactly???

Some people...
 
StargazerOmega said:
TTOG: If you find a damaged product on the floor, simply hand it to me and say "This is damaged can I hand it off to you?"

It was completely unnecessary to go into a rant, preface said rant by saying: "OK um, ma'am, I found these and I just want you to know that I didn't cause this," then frantically point at the damage and yell at me: "See, look. It's all damaged on the front. I don't know who your shipper is, but it'll now be IMPOSSIBLE for your store to sell this! Bye."

🙄🙄🙄

Other than making sure it's taken off the floor, you'd like me to do what, exactly???

Some people...
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That guest definitely did the damage and probably did it because she thought the product shouldn't be sold.
 
Sparkle5 said:
View attachment 13930
You dropped something. Come back anytime to pick it up.
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This has happened at my store too, except diarrhea. Oy.
And more recently where a very young child tried to tell a parent that they needed to use the bathroom, parent ignored the child, and well, there's a puddle on the floor. And the parent was not apologetic in the least, either to the child for ignoring such a basic and urgent need or the TM who came to the rescue with all the clean-up materials. Some people don't deserve to be parents.
 
TTOG who took the bag but not the contents of a travel container kit: Why? People buy the kit to get all those little containers to transfer a small amount of their own shampoo etc. into. But you took the little containers out, left them nearby, and, since I couldn't find it anywhere, apparently took the bag. Ever hear of Ziplocs?
 
FlowTeamChick said:
TTOG who took the bag but not the contents of a travel container kit: Why? People buy the kit to get all those little containers to transfer a small amount of their own shampoo etc. into. But you took the little containers out, left them nearby, and, since I couldn't find it anywhere, apparently took the bag. Ever hear of Ziplocs?
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Was it clear? Or had a pattern that mostly or completely obscured the inside? Something else was put in. Probably the more expensive name brand travel size toiletries. If opaque, could be makeup or something else small.
 
Tessa120 said:
Was it clear? Or had a pattern that mostly or completely obscured the inside? Something else was put in. Probably the more expensive name brand travel size toiletries. If opaque, could be makeup or something else small.
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No, it was one of the totally clear ones, where you can see all the little containers through the plastic perfectly well.
Although I have come across it a few times where someone used a less expensive carton to put a more expensive item inside - paying for a tube of Crest instead of a small bottle of Boots No. 7 skin care cream, for instance. Like anyone so desperately needs a certain skin care cream they're not willing to pay for.
 
FlowTeamChick said:
No, it was one of the totally clear ones, where you can see all the little containers through the plastic perfectly well.
Although I have come across it a few times where someone used a less expensive carton to put a more expensive item inside - paying for a tube of Crest instead of a small bottle of Boots No. 7 skin care cream, for instance. Like anyone so desperately needs a certain skin care cream they're not willing to pay for.
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It's not desperation. There is a whole psychology around shoplifting, and need is rarely the reason.
 
FlowTeamChick said:
No, it was one of the totally clear ones, where you can see all the little containers through the plastic perfectly well.
Although I have come across it a few times where someone used a less expensive carton to put a more expensive item inside - paying for a tube of Crest instead of a small bottle of Boots No. 7 skin care cream, for instance. Like anyone so desperately needs a certain skin care cream they're not willing to pay for.
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There are name brand travel kits also in clear plastic container so you can see the name brands. The thief likely filled up on Jergens lotion and Pantene shampoo and other brands, and paid the lower price of empty generic bottles kit. Next time youre in that area check out the prices on the travel kits with name brand items enclosed.
 
FlowTeamChick said:
No, it was one of the totally clear ones, where you can see all the little containers through the plastic perfectly well.
Although I have come across it a few times where someone used a less expensive carton to put a more expensive item inside - paying for a tube of Crest instead of a small bottle of Boots No. 7 skin care cream, for instance. Like anyone so desperately needs a certain skin care cream they're not willing to pay for.
Click to expand...
The one I came across the most was people taking the more expensive Casaluna pillows and putting them in the $4 RE pillow bag. Those used to piss me off the most because I only saw it after modernization, when I'd have to spend a good chunk of my shift in the back instead of back and forth through the department helping guests and whatnot where I would have stood a better chance of seeing someone pull a pillow out of one bag and shove it into another, it not being a terribly quick switch (compared to the toothpaste/cream swap, frex).
 
Catch their sorry asses and throw them in the hottest, smelliest noisiest jail in Richland County, S.C. Hotter than hell in the summer and the humidity is unbearable.
 
Tessa120 said:
There are name brand travel kits also in clear plastic container so you can see the name brands. The thief likely filled up on Jergens lotion and Pantene shampoo and other brands, and paid the lower price of empty generic bottles kit. Next time youre in that area check out the prices on the travel kits with name brand items enclosed.
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Well, that's nervy. It's not even concealing what they're stealing. Probably shouldn't be surprised anymore what people will do, having working in retail for a while and Target not being my first retail job. People can be such jerks.
Seems like some of our long-term cashiers might notice the difference, but maybe not.
 

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