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TTOG: Thank you for walking up to me out of the blue, looking around and saying "I hate spending time here, this place can suck my dick" and then walking away.... THANK YOU! I needed that today 
To that one guest
- Thread starter Hardlinesmaster
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- Dec 5, 2013
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Otherwise respectful people are happy to treat retail and food service workers like shit because they really do think they are better than us. We are just workers to them, whereas a medical receptionist or a teller is a "professional." I'll never forget the one time I was waiting tables in college, and one of my old middle school teachers came in. She didn't recognize me. She was always so sweet and nice to me in grade school. She acted like a complete, entitled bitch because the cook had put one sliver of a mushroom in her food (when I had specified no mushrooms), and she reveals to me at this moment that she has an allergy. It really hurt how condescending and disrespectful she was to me. I have no respect for that bitch now.
When you work in retail or food service, you are not a person to most people. You are either a slacker, uneducated and/or impoverished, a dropout, or some clueless loser who was too lazy to get a "real" job. This is what many of our "guests" think about us.
ClearanceMaster
Price Accuracy TM
- Joined
- May 31, 2013
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- 822
i never understood why people didn't buy the basics early. you know you're going to need paper, pencils, pens, 3 pronged pocket folders etc. why not buy them early and then buy the extras later. Our store ran out of pencils fast. when a guest asked why we didn't have any i said "because a lot of people were actually smart this year and bought things they KNEW they would need early"
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Very well said....and I will add... that Spot treats us just as bad ...well worse.
redeye58
Hasta Ba Rista, Baby!
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- Jun 9, 2011
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What REALLY burns my biscuits is when former TMs come in (the ones that were termed because they were incompetent/lazy/thieving) & treat you like crap. One went so far as to deride those of us 'still there' as pathetic losers.
I said "At least I can leave on my own terms rather than being walked out."
I said "At least I can leave on my own terms rather than being walked out."
- Joined
- Mar 12, 2014
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- 85
TTOG: You seriously had me hand-hold you through that tablet/laptop debate for 30 SOLID FREAKING MINUTES and then came back an hour later to return everything because it was $50 cheaper at Best Buy? Argh, why didn't you make them answer your questions for 30 minutes? Like, I obviously got you the right item since you bought the same fucking thing there. Same case, same everything.
Other than her I had nothing but very sweet guests. Kind of made her stand out like a sore thumb though.
Other than her I had nothing but very sweet guests. Kind of made her stand out like a sore thumb though.
We have one Tm who got fired ...she comes in the store...goes into the break room and sits there and chats with people. Very odd..
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- Jun 8, 2011
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I would say to them, please leave.
- Joined
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Smile & ask for the Lod or hl4 to escort them out. We had done it to another ex tm, last month. They're were caught stealing gift cards from guests at the register.
redeye58
Hasta Ba Rista, Baby!
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- Jun 9, 2011
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Unless she was invited in by a current TM, she has no business being in there.
Any of our TMs who get busted for theft are usually warned away by threat of trespass for several months.
Most don't come back out of sheer pride.
- Joined
- Mar 12, 2014
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TTOG: You seriously get up to the register after shopping for over an hour and then want me to call someone to bring you two more toys because you "didn't think of it" while you were shopping??? Go get them yourself???
redeye58
Hasta Ba Rista, Baby!
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To that one Mom: I know you're trying to teach your kids about making choices but, for the love of all things sane & patient, DON'T DO IT DURING LUNCH RUSH!!!
I had 4 people leave the line while you were asking Timmy & Suzy if they were choosing wisely when they preferred the apples with caramel over carrots with ranch.
Teaching your progeny about choices is one thing; teaching patience to folks who have only 30 minutes for lunch is something else entirely.
I had 4 people leave the line while you were asking Timmy & Suzy if they were choosing wisely when they preferred the apples with caramel over carrots with ranch.
Teaching your progeny about choices is one thing; teaching patience to folks who have only 30 minutes for lunch is something else entirely.
C
canibedreamin
Guest
Aren't apples/caramel and carrots/ranch about the same on the nutritional scale anyway? lol
- Joined
- Mar 12, 2014
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TTOG: Oh and that "manager" you complained to? A coworker. Who apologized to me because I was the one who dealt with you. Because he could hear you. From fifteen aisles away.
C
canibedreamin
Guest
I totally did this for a guest on the phone. I was at the Service Desk and hauled ass over to softlines and found the clearance item she was looking for. lol
doxie71
Former Perishables Assistant
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- Jun 14, 2013
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- 510
This is particularly bad where I am. The Target I worked at and the Trader Joe's I'm at now are in a VERY affluent area. Adults think the world should bow down to them and they teach their kids the same attitudes at a young age. I can't tell you how many rude people I get everyday and the kids can be just as awful. God forbid we run out of ANYTHING. People act like it's the end of the world and that we should be able to predict exactly how many we are going to sell everyday and that we can control if something is out of stock.
TTOG:
Yes, I am going to check that you actually bought the items your coupons are for. No you cannot buy 3 of an item and then hand me 3 coupons for that item, which each say, save $x off 3 of the specified item. No, you cannot trick me by peeling the $0.99 pricetag off the apothecary bottle and sticking it over the barcode on your $39.99 razors. Yes, you can leave in a huff and threaten to never come back, that doesn't bother me, I promise you.
The next guest in line was even worse.
She wanted to exchange diapers she had no receipt for to get the ones that came with the gift card this week. I told her that wouldn't work since diapers were not returnable (they don't work with the $70 yearly limit like most items, they're a exchange-only item like food and a few other items) she could exchange them, but it'd be a 1 for 1 exchange and she could pay the difference per exchange, but that she wouldn't get the $25 gift card. She wasn't happy, but begrudgingly said she'd just keep her diapers then.
She also grabbed four packages of pads (they were buy 2, get a $5.00 gift card). They were like, $5.71 each, she then handed me 4 coupons for $5.00 off, I point out they are one per purchase. I tell her she can buy 2, and give me one coupon, essentially paying $6.42 and getting two packages, and a $5 gift card in return, or she can pay $0.71 for one, and get no $5 gift card.
She was quite angry after being told no twice, so the third time she got really angry. She had 45 bleaches, wanted to buy them all and get a $5 gift card for every three. I told her no, explained she'd read the ad incorrectly, and that the bleaches were not part of the sale as they were only $1.89.
They demanded I call over a manager. The ETL-LOG was standing about fifteen feet from me during the whole order just silently watching because he knew it'd potentially be a problem order as soon as he saw them come up with the carts filled with bleach. He told them they would not be getting the gift cards. They pulled out the receipt from another store, showed they got them there and said we had to give them the gift cards too as such. He said that just because one store gave them to them did not mean we had to. They asked him if he was the manager. He told them yes, that he was in charge of the entire store and that there was no one else available for them to speak to (he was LOD, so it was true, but I suspect he'd have told them that even if another ETL was LOD at the time). They got furious and demanded he give them the DTL's name and #. He told them that wasn't going to happen, and gave them the guest relations # instead. I don't think they'll be returning, and at least the silver lining was that he didn't just fold and give them everything they wanted, as then they'd learn that when I said no it didn't really mean no.
Yes, I am going to check that you actually bought the items your coupons are for. No you cannot buy 3 of an item and then hand me 3 coupons for that item, which each say, save $x off 3 of the specified item. No, you cannot trick me by peeling the $0.99 pricetag off the apothecary bottle and sticking it over the barcode on your $39.99 razors. Yes, you can leave in a huff and threaten to never come back, that doesn't bother me, I promise you.
The next guest in line was even worse.
She wanted to exchange diapers she had no receipt for to get the ones that came with the gift card this week. I told her that wouldn't work since diapers were not returnable (they don't work with the $70 yearly limit like most items, they're a exchange-only item like food and a few other items) she could exchange them, but it'd be a 1 for 1 exchange and she could pay the difference per exchange, but that she wouldn't get the $25 gift card. She wasn't happy, but begrudgingly said she'd just keep her diapers then.
She also grabbed four packages of pads (they were buy 2, get a $5.00 gift card). They were like, $5.71 each, she then handed me 4 coupons for $5.00 off, I point out they are one per purchase. I tell her she can buy 2, and give me one coupon, essentially paying $6.42 and getting two packages, and a $5 gift card in return, or she can pay $0.71 for one, and get no $5 gift card.
She was quite angry after being told no twice, so the third time she got really angry. She had 45 bleaches, wanted to buy them all and get a $5 gift card for every three. I told her no, explained she'd read the ad incorrectly, and that the bleaches were not part of the sale as they were only $1.89.
They demanded I call over a manager. The ETL-LOG was standing about fifteen feet from me during the whole order just silently watching because he knew it'd potentially be a problem order as soon as he saw them come up with the carts filled with bleach. He told them they would not be getting the gift cards. They pulled out the receipt from another store, showed they got them there and said we had to give them the gift cards too as such. He said that just because one store gave them to them did not mean we had to. They asked him if he was the manager. He told them yes, that he was in charge of the entire store and that there was no one else available for them to speak to (he was LOD, so it was true, but I suspect he'd have told them that even if another ETL was LOD at the time). They got furious and demanded he give them the DTL's name and #. He told them that wasn't going to happen, and gave them the guest relations # instead. I don't think they'll be returning, and at least the silver lining was that he didn't just fold and give them everything they wanted, as then they'd learn that when I said no it didn't really mean no.
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Umm...limit is one coupon per purchase (item) and four coupons per transaction/day. So we can take four coupons.
And diapers aren't like formula, they can all be returned together, but they are usually expensive enough that it will force a 1 to 1 exchange or an override code. But if they are returning so they can get others with a gift card promo, they won't get an even exchange with me...they'll get the lowest selling price on the other ones and will have to pay the difference, essentially paying for the gift card they get for "free."
And diapers aren't like formula, they can all be returned together, but they are usually expensive enough that it will force a 1 to 1 exchange or an override code. But if they are returning so they can get others with a gift card promo, they won't get an even exchange with me...they'll get the lowest selling price on the other ones and will have to pay the difference, essentially paying for the gift card they get for "free."
mrknownothing
purveyor of things
- Joined
- Jun 10, 2011
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- 10,148
To that one guest: (1.) Your scam was completely obvious. (2.) Calling the LOD an asshole when he said no didn't help your case much. Just saying. (3.) Kicked and banned. Well maybe not kicked, but you get the idea.
The coupon I was referencing said right on it limit one per purchase.
She was also over her $70 limit was why the diapers were 1 to 1 exchange and not going to include the gift card.
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