Me on phone: Thank you for calling Target xxxx, how may I help you?
Guest: No. 7 face cream!!!
Me: Are you just asking me if we carry it, or what our price is...?
Guest: Yeah...
Me: (calls over to HBA and hardlines tl informs me that there are a bunch of varieties of No. 7 face cream and that he can't possibly mention them all to me but that they all average $20-25 per container). Ma'am, we carry several different No. 7 face creams and the average price is around $20-25 each.
Guest: What are you talking about? How many varieties are there? I saw it on tv, it just said No. 7 face cream!!!
Me: (about to lose it) hold on a sec. (by this time the hardlines tl got involved with another guest so I went over to HBA myself to get some idea of the types of varieties). Ma'am, we have this one, this one, this one.
Guest: Are these in the store? Are you looking at them?
Me: (now really getting annoyed) yes, ma'am, there's an entire area just for No. 7 products.
Guest: OK then, I guess I'm gonna come in.
Me on phone previous shift: Thank you for calling Target xxxx, how may I help you?
Guest: My daughter was in there and purchased expired milk. Today's June 4th and the milk was dated May 31st. Its an inconvenience for me to come back and selling expired stuff is a health hazard. You need to let someone know about this...
Me: I apologize. Ma'am, can you tell me the exact product you bought so I can let the grocery team know?
Guest: Umm, hold on. *gets back on the line after a minute or two and tells me the exact variety/brand*
Me: OK, well when you can come in, go to guest services for a refund. Again, we apologize.
Guest: I want to talk to someone in grocery!!!
Me to consumables TL: There's a call on 2280!
My love for fitting room just keeps growing everyday