TTGOz
Suitable
- Joined
- Jul 24, 2016
- Messages
- 2,212
I was backing up today, around my 4th or 5th time backing up for the front end, I got the pleasure to deal with a man-baby and his son. I was ringing him up and he saw the charcoal/lighter fluid rack and on it had two clearance labels. He asks me "Hey, are those on clearance?" and I tell him "I'm not sure, if it is it would have a clearance sticker on the label." and he goes over to check it out. While he's gone, his kid is talking to me and he said he likes my beard and mustache. The dad comes back while we're talking and he's all "Huh?" and I explain me and his kid were talking about my facial hair because he liked it.
He brought back a bag of charcoal and lighter fluid and I rang his charcoal up and it rang up at full price. He asks me "Hey what's the shelf price for that?" and I look at the POS and it says $8.19, and it wasn't marked down or anything so I said "Oh, it's $8.19, doesn't look like it's on clearance, sorry."
I'm gonna pause the story for a second before I go in deeper, but keep in mind that these clearance labels? Aren't even under the charcoal or lighter fluid, anyways.
"Oh, it's $8.19, doesn't look like it's on clearance, sorry." and he just "It's not? Well, it should be.." and I offer to go and take a look at it for him. I walk over, take a look, clearance tags aren't even where the charcoal was at, I take a bag down and examine it and a few more, no clearance. An ETL walks by and my GSTL wasn't in sight so I ask him if he knows if Charcoal is on clearance, and he already knows it's not. I go back to the customer and I start the whole "Sir, I'm sorry, but it's not on clearance." and he throws probably the biggest man baby fit ever.
He wants me to give it the clearance price, but there IS no deducted price stated. There is no fucking deductions noted or anything, no percents off, it's literally just an old, random clearance sticker that admittedly, isn't suppose to be there. But it's not in a location where anyone can guess the charcoal or lighter fluid is on clearance. He's still doing the whole "Man it SHOULD be on clearance, can't you do ANYTHING for me!?" and at this point I'm lowkey just kind of annoyed, I keep saying "I'm sorry it's not on clearance, if it was there would be a tag on it, every clearance item is like that." and he's making it sound like I know jack shit.
So we argued for a few minutes(literally argued, exchanging words) and finally he says "whatever." and I ask if he still wants the charcoal and he says "Well, yeah, but it SHOULD be clearance" and I don't reply, I've had enough of this shit lol. I ring up his lighter fluid that I never rung up because we are arguing and he asks me again "Is THAT on clearance at least?" I look at the screen, no noted deductions or anything, and no clearance tags on the lighter fluid, and I tell him "I'm sorry, this isn't either." and he starts again. I look over at the rack and I noticed this time a clearance label is under the ligher fluid, but on the shelf above it, there is no clearance sticker and there's the full price label. At this point, I'm done talking to this guy, all he's doing is muttering and complaining to himself now that it should be on clearance and telling me it SHOULD be. So again, I ask him one final time "Well, what would you LIKE me to change it to?" and of course there's nothing there to tell him and he just says "TO THE CLEARANCE PRICE!!" and I don't even respond to him, I just look at him. He stares right back at me.
In the end, I didn't give him a single cent back in savings. I'm actually kind of proud of myself, if someone were to do this to me 6 months ago I would of caved hard and put up with his shit. I held my ground, and didn't let him sway me. I knew it wasn't clearance, and he was only bullshitting me and himself. His kid was super nice though, quality human being. His dad? Well, I'm not gonna start shit but he's got to be desperate and strapped on money to act like this, I noticed he used an EBT card, so I don't blame him. But, I have to keep it a level playing field, no one else would have gotten that clearance from me. If he had gone through to a new cashier(which we have billions of right now) he most likely would of gotten some kind of discount that I'm scared to even think about.
He brought back a bag of charcoal and lighter fluid and I rang his charcoal up and it rang up at full price. He asks me "Hey what's the shelf price for that?" and I look at the POS and it says $8.19, and it wasn't marked down or anything so I said "Oh, it's $8.19, doesn't look like it's on clearance, sorry."
I'm gonna pause the story for a second before I go in deeper, but keep in mind that these clearance labels? Aren't even under the charcoal or lighter fluid, anyways.
"Oh, it's $8.19, doesn't look like it's on clearance, sorry." and he just "It's not? Well, it should be.." and I offer to go and take a look at it for him. I walk over, take a look, clearance tags aren't even where the charcoal was at, I take a bag down and examine it and a few more, no clearance. An ETL walks by and my GSTL wasn't in sight so I ask him if he knows if Charcoal is on clearance, and he already knows it's not. I go back to the customer and I start the whole "Sir, I'm sorry, but it's not on clearance." and he throws probably the biggest man baby fit ever.
He wants me to give it the clearance price, but there IS no deducted price stated. There is no fucking deductions noted or anything, no percents off, it's literally just an old, random clearance sticker that admittedly, isn't suppose to be there. But it's not in a location where anyone can guess the charcoal or lighter fluid is on clearance. He's still doing the whole "Man it SHOULD be on clearance, can't you do ANYTHING for me!?" and at this point I'm lowkey just kind of annoyed, I keep saying "I'm sorry it's not on clearance, if it was there would be a tag on it, every clearance item is like that." and he's making it sound like I know jack shit.
So we argued for a few minutes(literally argued, exchanging words) and finally he says "whatever." and I ask if he still wants the charcoal and he says "Well, yeah, but it SHOULD be clearance" and I don't reply, I've had enough of this shit lol. I ring up his lighter fluid that I never rung up because we are arguing and he asks me again "Is THAT on clearance at least?" I look at the screen, no noted deductions or anything, and no clearance tags on the lighter fluid, and I tell him "I'm sorry, this isn't either." and he starts again. I look over at the rack and I noticed this time a clearance label is under the ligher fluid, but on the shelf above it, there is no clearance sticker and there's the full price label. At this point, I'm done talking to this guy, all he's doing is muttering and complaining to himself now that it should be on clearance and telling me it SHOULD be. So again, I ask him one final time "Well, what would you LIKE me to change it to?" and of course there's nothing there to tell him and he just says "TO THE CLEARANCE PRICE!!" and I don't even respond to him, I just look at him. He stares right back at me.
In the end, I didn't give him a single cent back in savings. I'm actually kind of proud of myself, if someone were to do this to me 6 months ago I would of caved hard and put up with his shit. I held my ground, and didn't let him sway me. I knew it wasn't clearance, and he was only bullshitting me and himself. His kid was super nice though, quality human being. His dad? Well, I'm not gonna start shit but he's got to be desperate and strapped on money to act like this, I noticed he used an EBT card, so I don't blame him. But, I have to keep it a level playing field, no one else would have gotten that clearance from me. If he had gone through to a new cashier(which we have billions of right now) he most likely would of gotten some kind of discount that I'm scared to even think about.
