I was kinda surprised nothing was said about it also
Odd. We were literally given a script at my store.
If a guest asks which bathroom to use: "Target welcomes you to use the bathroom that corresponds with your gender identity."
If a transgender guest is made to feel uncomfortable in their bathroom of choice: "We're sorry you were made to feel that way, and Target welcomes you to use the bathroom etc."
If a guest is made uncomfortable by the presence of a transgender individual: "We're sorry you were made to feel that way, and Target welcomes guest to use the bathroom etc."
If they wanted to complain further, we call the LOD and they give them the same speech with the added guest relations number if necessary.
If approached by media, call an LOD but don't say anything other than, "I'm not the right person to talk to, let me get you a manager." Especially don't say, "No comment."
All phone calls on the issue were immediately directed to LOD.
At no point are we supposed to engage in a conversation or give our personal opinion on the matter to a guest.