Did you let HR know, so she wouldn't get the ncns?I got a text a few days ago from a coworker that said she was trying to call out and getting no response. I told the ETL and he literally said, “she can keep trying until it gets through or it’s a NCNS.” I was off the clock, so I couldn’t answer the phones, but he was literally next to a device and the actual phone.
Leadership should be signed into the MyDevice to answer phone calls. Dialing 9 should go to the Leadership extension. Your team needs to get it together 👏 lolWhich there isn't anyone there, if you are lucky and someone walks by and says "hey ETL the phone is ringing." Unless you hit it at the top of the hour when they have to let people in(my store the employee door is near guest service so there is a chance they would hear it).
Anyone can sign into up to 4 different areas. My ETL wants me to always sign in to Leaders (plus HR, guest services, and apparel and accessories) just in case the Leaders are busy. (Sometimes we only have one Leader in the building.) but they also want me to get business cards and that’s pretty dope.Leadership should be signed into the MyDevice to answer phone calls. Dialing 9 should go to the Leadership extension. Your team needs to get it together 👏 lol