Curious out there-In the stores that have everything locked up (vacuums, cosmetics, fragrances, movies...) how do you continue to strive good guest service?
We have fragrances locked up, and curling irons on locking peg hooks. Otherwise, all the rest is electronics stuff. Generally, we give them to the guest.
I guess I am wanting to know are you just unlocking the item and letting the guest go on their way? Our store is slowly becoming if its not nailed down the wall its locked up. We are starting to see upset guests because they can't be trusted with the item. Idk maybe its me....
Guests literally just rip it off the pegs they're not waiting for that bullshitI just find it stupid when the whole wall of electronics (F1 for me) phone cases, chargers, etc are ALL locked up with the white lock.
I guess I am wanting to know are you just unlocking the item and letting the guest go on their way? Our store is slowly becoming if its not nailed down the wall its locked up. We are starting to see upset guests because they can't be trusted with the item. Idk maybe its me....
It's annoying as heck. I can understand a few items with the white locking thing - pop sockets, apple branded accessories, life proofs. But smh, i told our old - old - old TPS it was stupid too long up the otter box cases for example, never cared.Guests literally just rip it off the pegs they're not waiting for that bullshit
Anything we spider wrap I can understand putting locking peg but if it's not spider wrapped you can just rip it off the pegs very easily. Who does this stop? All it does is sink time to do anything, anyone willing to steal would be willing to rip it off the peg, unless they plan to do some sort of return scam. At which point if they're willing to go as far as running that scam they could easily just have the tools on hand to unlock it themselves, hell you don't even need tools to remove the white pegs but I won't get into that.It's annoying as heck. I can understand a few items with the white locking thing - pop sockets, apple branded accessories, life proofs. But smh, i told our old - old - old TPS it was stupid too long up the otter box cases for example, never cared.
It's annoying as heck. I can understand a few items with the white locking thing - pop sockets, apple branded accessories, life proofs. But smh, i told our old - old - old TPS it was stupid too long up the otter box cases for example, never cared.
I guess I am wanting to know are you just unlocking the item and letting the guest go on their way? Our store is slowly becoming if its not nailed down the wall its locked up. We are starting to see upset guests because they can't be trusted with the item. Idk maybe its me....
Anything we spider wrap I can understand putting locking peg but if it's not spider wrapped you can just rip it off the pegs very easily. Who does this stop?
I admit to doing that once for an SPU.Guests literally just rip it off the pegs they're not waiting for that bullshit
We have alot of stuff locked up - some makes sense but others not so much.
Like, why are Crest 3D White Strips and Nexium under lock and key?
Small boxes, big price; easy to conceal, easy to steal.We have alot of stuff locked up - some makes sense but others not so much.
Like, why are Crest 3D White Strips and Nexium under lock and key?
We have alot of stuff locked up - some makes sense but others not so much.
Like, why are Crest 3D White Strips and Nexium under lock and key?
If we hand out a dyson, we just let AP know so they can keep an eye. Everything else we give to the guest, minus electronics which is sold right then and there.I'm not walking a fucking vacuum or perfume or pet flea care up to the register so I just give it to them