Although the POS doesn't seem to understand that. Yes it's the policy but when I tried doing this on receipts that were past 90 days but under a year, the POS still says "refund declined. Give merchandise back." It should make these receipts returnable if they include an in house brand DPCI.
What’s even weirder to me is that sometimes it does allow you to return it with the receipt past the 90 days abd other times it completely blocks it.
We've returned obviously used bras, underwear, swimsuits, etc. We allow the guest to return it, but we don't necessarily resell it. At least at my store and the ones nearby. I can't tell you how many times I've found shoe returns that were obviously worn several times.
It’s not perfect, but sometimes a repeat customer is more valuable than the few bucks you keep from rejecting a return. A lenient return policy attracts repeat customers.
This has nothing to do with what you’re talking about but can someone do a simple return/exchange with a cashier register instead of at the service desk cuz some people recently been coming up to me for a return or exchange for accidentally buying the shampoo instead of conditioner or whatever. I just wanted to know if there is a way and if I’m allowed to do so cuz the service desk lines are always hella long
I would ask your gstl if you should do it when those situations come up. At our store, if you are guest service trained and it is something that they just purchased they would probably say to do it but they don't want guest thinking that they could regularly do returns or exchanges at the registers beyond a simple "fix a mistake" and even that for new cashiers send it to GS. I use my judgement but I always make sure if I am doing it on the register, I let the guest know that I can do it because I am guest service trained and not all cashiers are so if something similar comes up in the future and you ask and the cashier tells you that you need to do it at GS, its because not everyone has the training for those types of transactions.
