- Oct 6, 2016
Our truck team moves any unfinished push to flatbeds that are staged in receiving so the line can be set with all the u boats. Closers don’t push, their job is to help guests, deliver clean zones, finish the reshop, and help back up. If truck team rolls stuff over, they deal with it the next day, and have us breathing down their necks to get yesterday’s and today’s done. Needless to say, with the same people pushing the same areas almost daily, rollover is minimal. Ownership and accountability are what made this process succeed for me. When the team’s incentive is the work getting easier as a result of working accurately and comprehensively, they bust their asses AND don’t get burnt out. It’s like I have a squad of mini team leads. We leave them alone, they do what they know they need to do. They like the independence.This is the bane of my existence when I'm scheduled to close. I have to spend too much of my time pushing freight out so that all the vehicles are available for the next truck. Pushing frieght at night sucks. The store is at a completely different rhythm. There aren't a lot of TMs. Tonight it was just me in all of hardlines for the 6 hours before close. So calls are constant for fast service, electronics backup, guest first, etc. And, the truck team always leaves the worst possible shit for last, so that's what I end up having to push: fucking domestics and home furnishings.
Just give the truck team hours to do their thing completely so that I have time to fix the issues they cause in my section. We had a huddle tonight and were told that the store's primary emphasis for the new fiscal year is going to be flex pick time and INF%. We have to keep those in the green or heads are going to roll. Cool. I get that. I'm on board with that. I pick up flex shifts when I can and back them up when they get slammed. Now, how about I go back to my work center and get to fixing the issues that cause missed goal times and INFs? No, there are flats of home furnishings that need to be pushed out so the vehicles are available for the next truck to load up with more home furnishings that also won't be pushed out by the truck team? Oh. Ok then. I'll get right on that after I cover the electronics' TM's meal, take my meal, and then slow walk to the back to get the flat while thinking of all the ways to show you I love you, love you, love you like I do for this stupidity.
Not sure how the rest of you are doing this, but rather than putting our flow team on the floor during business hours, we took away the payroll and have our sales floor team members doing truck. They aren’t pathologically adverse to backstock or guests, and understand the consequences of flexing incorrectly and not zoning as they go. After they backstock, they audit. Flow teams hours got cut significantly, the ones that stayed/get hours do the sorting